MacBook Air M1 screen crack for no apparent reason • Hacker News Board

Re: MacBook Air M1 screen crack for no apparent reason

#231

Post by calsy » Mon, Aug 15, 2022, 10:18 PM UTC

nbzso wrote: post #180

First rule of a longtime Apple user: Never be an early adopter. Second rule of a longtime Apple user: Always use AppleCare+. Third rule of a longtime Apple user: When you have a problem with your beloved Apple hardware, always have a pile of cash on you, just in case.

Don't pay a premium for new hardware as its more likely to break. This is your own fault for being an 'early adopter'.

AppleCare+, pay even more for 'Apple Insurance' so you can repair the expensive defective product sold to you already covered by warranty and consumer law.

Have extra money available to pay for repairs that can only be carried out by Apple for the laptop you paid a premium for with the mistaken belief it was reliable.

Forfeit your money and do not question Apple's role in selling you a defective product. Besides, we can't expect Apple to cover the costs of repair for the defective products they sell, thats just asking too much. You're just unlucky to have picked up a mac from a 'bad batch' of units.

Re: MacBook Air M1 screen crack for no apparent reason

#232

Post by threeseed » Mon, Aug 15, 2022, 10:18 PM UTC

runjake wrote: post #183

z9znz wrote: post #154

Earlier quoted context omitted.

> extreme outlier Contrary to popular myth, not all of us live and work in a basement. Myself and many people I know, my non-technical girlfriend included, use our laptops all around the country and in multiple other countries. I do agree about upgradeable and repairable, which is why the Framework laptop is getting pretty attractive. But there's still nothing that compares in performance and portability to my M1 Air…

Right, that's why they said "outlier". Most people aren't going all around the country and multiple other countries. Most people sit at home on a computer, and sit at work on another computer. Like you, I am also an outlier, using my MacbBok all over Hades.

> Most people sit at home on a computer, and sit at work on another computer

a) You don't know what most people do.

b) I would add that those of us that are in a hybrid mode e.g. working equally from home and work are given laptops specifically because we are expected to use the same computer in both environments.

Re: MacBook Air M1 screen crack for no apparent reason

#233

Post by Spooky23 » Mon, Aug 15, 2022, 10:18 PM UTC

karamanolev wrote: post #53

lewisl9029 wrote: post #2

A friend just had this happen to their M1 Air under warranty and Apple quoted him $400 for the repair claiming it was "accidental" damage, even though he didn't do anything to it, like the 50 pages of people who replied in the thread. Wanted to make a quick PSA against purchasing one of these to save a few hundred bucks vs the M2 Air which hopefully won't have this problem, and possibly put some pressure on Apple to…

Given the number of models with the butterfly keyboards which were somewhat similar (model-wide issues, not acknowledged by Apple, blamed on the user), what makes you think M2 Air is going to fix any potential screen issues?

Usually they have repair programs for major issues.

My 2015 MBP was replaced twice and repaired once for screen delamination issues.

Re: MacBook Air M1 screen crack for no apparent reason

#234

Post by sseagull » Mon, Aug 15, 2022, 10:18 PM UTC

pmontra wrote: post #193

sseagull wrote: post #138

Earlier quoted context omitted.

I mean, unless you are an extreme outlier, you spend more time on the ground than on an airplane. Why would you optimize for working on an airplane over your typical workday? For me personally, 99.9% of my work is done at my desk (1), so why not have a more powerful, upgradeable, repairable computer to work with? (1) I'm not hip enough to work from coffee shops

My work is done almost 100% at a desk, in different rooms of my home depending on the season (some get too cold or too hot) or on a whim. A desktop won't do. And sometimes I really take my laptop to somewhere else.

Different strokes for different folks and all, but it's hard for me to imagine this. I have 3 large monitors, so even if I had a laptop I would want to move those around as well.

After working with large monitors, I don't know how anyone gets serious work done on a laptop screen.

I do have a laptop, but it is relatively inexpensive and used mostly as a thin client to my desktop (as others have mentioned).

Edit: I will also add, I like having a dedicated space for work. This prevents work from creeping into my life everywhere in my house. I can't be on the couch, watching a movie, and have the urge to work - I'm not in my work space!

Re: MacBook Air M1 screen crack for no apparent reason

#235

Post by bardworx » Mon, Aug 15, 2022, 10:19 PM UTC

legitster wrote: post #222

haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

> And that’s why most people buy $500 laptops. It's also worth pointing out that the $500 laptop will probably last a lot longer than the most expensive Macbook. All plastic, they use a lot of older/reliable technology, they don't get used as rough - the most common failure mode is they get too old/slow for the user.

In the last 12 years, I’ve owned 3 MacBooks. Maybe my experience isn’t common, but the units that I’ve bought, have always outlived my windows machines.

When averaged out to cost per year, in my experience, Apple is way cheaper.

Re: MacBook Air M1 screen crack for no apparent reason

#236

Post by shadowfacts » Mon, Aug 15, 2022, 10:19 PM UTC

kjkjadksj wrote: post #43

peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine

Years ago, the screen of my 2012 rMBP had broken seemingly out of nowhere one time after I opened the lid. I knew someone who was carrying a couple pieces of paper stapled together inside the lid of their 2016-era MBP, and when they opened it, the staple had broken the glass. Just because you don't hear about it doesn't mean it doesn't happen. Glass breaks, it happens.

Re: MacBook Air M1 screen crack for no apparent reason

#237

Post by pmontra » Mon, Aug 15, 2022, 10:21 PM UTC

martyvis wrote: post #195

jabbany wrote: post #93

Earlier quoted context omitted.

Actually most budget laptops still use plastic screens... It's only the high end models where things become glass. It almost makes sense, since if you're buying an expensive laptop, you're probably OK with higher cost of ownership too (as seen by the other replies on this thread of people spending multiple hundreds to repair their screens).

Touch screens need to be glass, which is also in a lot of higher end non-Apple laptops.

My 2016 car's touchscreen is plastic and capacitive (I operate it my my fingertips, not with nails.)

Re: MacBook Air M1 screen crack for no apparent reason

#238

Post by 2muchcoffeeman » Mon, Aug 15, 2022, 10:21 PM UTC

jabbany wrote: post #123

umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

Actually it really isn't. The more expensive something is the higher the ongoing costs to maintain it. It's the same case with cars where more expensive ones are also more costly to maintain and fix. When people buy a more luxury item, it's because there is something about the item that they value where no cheaper equivalent exists. MacBooks certainly have several such features: quality of display, ecosystem integrat…

There’s lots of things that are more expensive and last longer with no maintenance. There was an entire thread yesterday about how stuff doesn’t last as long and sometimes if you can afford it, you should pay 7x for a Vitamix or KitchenAid.

I’m not sure this compares to luxury cars, since MacBooks more than ever are more like appliances. So it’s arguable that paying more should get you a more durable product.

I mean there’s loads of people who have pre-shitty keyboard MacBooks that have lasted years. I have a great 2012 MBA that still works great and I paid a premium for it then. I’d be happy to pay a premium again for a similarly long lasting computer. You’re also paying the apple premium so that if something goes wrong, they fix it with little fuss. Something I have also used over the years.

Re: MacBook Air M1 screen crack for no apparent reason

#239

Post by bozhark » Mon, Aug 15, 2022, 10:22 PM UTC

threeseed wrote: post #214

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free. Be curious about your circumstances whether it was repaired at an Apple Store and when this happened. Perhaps there is a policy that isn't being disseminated around properly.

Sounds like Apple might be aware it’s their fault now.

Perhaps they were intending on keeping that a customer responsibility for the comment above yours.

Re: MacBook Air M1 screen crack for no apparent reason

#240

Post by judge2020 » Mon, Aug 15, 2022, 10:23 PM UTC

threeseed wrote: post #214

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free. Be curious about your circumstances whether it was repaired at an Apple Store and when this happened. Perhaps there is a policy that isn't being disseminated around properly.

There would be consistent policy if an official recall was put out, but that looks even worse.