191–200 of 588 posts
Filed in Sept 2021.
"A class-action lawsuit is being planned on behalf of M1 MacBook owners who say that screen cracks were occurring during normal use, with both the M1 MacBook Air and M1 MacBook Pro affected.
Apple has mostly claimed that the cracks are the result of accidental damage, including in the case of the 9to5Mac reader who first contacted us"
My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...
So after all the hype that I have heard about the Apple Silicon computers, it seems like it takes a screen crack to make it useless and issue a repair cost of almost the price of a new one. Especially when as soon as the computer fails to boot or stops working, you have lost all data on the computer as the data cannot be recovered. Sounds like a total scam. Glad I never bought one on launch day.
This 1 year old M1 Air with 16GB RAM is twice as fast as my colleagues' Intel MBPs (comparing same year devices), and it's _silent_. It rarely even gets warm, even with Docker, several containers, JetBrains IDEs, Spotify, Firefox with a million tabs, etc. all going.
> the data cannot be recovered
For most HN readers, not having an adequate active backup/cloud sync system is difficult to imagine. When you can transfer about 1GB/s to a modern fast solid state external drive, plus we mostly have fast internet, it's easy to have live and periodic physical and remote backups.
If there's a scam to be found, it's that Apple has a real problem affecting more than a few users, but they are denying it. The scam is not in the computer but in the warranty/repair practices.
Earlier quoted context omitted.
People just don't understand how good desktops are, right? On my flight yesterday, when I pulled out my full tower Ryzen with 2x 3090 GPUs, I got told that the power outlet on the plane seat shouldn't be used for my 1200W power supply. And yet, the same flight attendant said nothing to the macbook user a few rows over who was clearly plugged in. Frankly, it's appalling how few people understand that a cheaper desktop…
I mean, unless you are an extreme outlier, you spend more time on the ground than on an airplane. Why would you optimize for working on an airplane over your typical workday? For me personally, 99.9% of my work is done at my desk (1), so why not have a more powerful, upgradeable, repairable computer to work with? (1) I'm not hip enough to work from coffee shops
My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...
And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…
I miss the old non-reflecting plastic screens we used to have on laptops but I guess shiny glass sells better. Form over functional IMO.
Actually most budget laptops still use plastic screens... It's only the high end models where things become glass. It almost makes sense, since if you're buying an expensive laptop, you're probably OK with higher cost of ownership too (as seen by the other replies on this thread of people spending multiple hundreds to repair their screens).
> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.
When the batteries bulge or screens fail on some random Dell made by a subcontractor in Vietnam, nobody cares as they have like 80 models of laptop for every market segment.
The bullshit thing in my mind is that Apple took away the ability for store staff to make discretionary calls to bypass stuff like this and do what’s right for the customer.
However, it being a very thin laptop I think puts it at greater risk of catastrophic damage, which is why I back up most things in my home directory and treat the Air as something that will either break or be traded in. That way if anything goes wrong, I can get a new laptop and be minimally affected.
This isn't to say that Macbooks should crack so easily, but I think this is the right way to approach basically any consumer grade device.
Earlier quoted context omitted.
> extreme outlier Contrary to popular myth, not all of us live and work in a basement. Myself and many people I know, my non-technical girlfriend included, use our laptops all around the country and in multiple other countries. I do agree about upgradeable and repairable, which is why the Framework laptop is getting pretty attractive. But there's still nothing that compares in performance and portability to my M1 Air…
Right, that's why they said "outlier". Most people aren't going all around the country and multiple other countries. Most people sit at home on a computer, and sit at work on another computer. Like you, I am also an outlier, using my MacbBok all over Hades.
Heck, even before COVID, my previous company only gave out laptops. Those things would get moved all around the office - from desk to desk, to multiple conference and meeting rooms, home, etc. This has been the norm for at least 5 years in my experience.
My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...
And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…
AppleCare+ is $70/year for M1 MacBook Air and covers damages. It also covers accidents such as coffee spills or drops.
I have 3 year AppleCare+ for 16" MacBook Pro.
For comparison, nearly every other ultrabook manufacturer has moved onto magnesium or carbon fiber for chassis construction. Both materials are much physically stronger, lighter, and (most importantly, imho) offer more intrinsic shock protection.
I know people enjoy the "luxury" look and feel of a Macbook and criticize other manufacturers for using composite materials. But I don't think most people understand that for other manufacturers, moving to aluminum unibody construction at this point would probably be a cost-saving measure.
Apple does not offer a single product that is MIL-SPEC tested, despite nearly every other manufacturer having some or all of their product line submitted to standardized endurance testing.