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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#131

Post by kergonath »

kjkjadksj wrote: post #43
peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine

> Then why hasn’t it happened for other macbooks?

It most certainly has, but might not have been publicised. I remember some noise about iPhones screens failing in more or less exactly the same way ~10 years ago. These things are bound to happen regularly, but we don’t hear about it. Ion-exchange strengthened glass is resistant to microcracks, but even so fracture happens.

> The corners of my 2012 are noticeably deformed from impacts and the screen is fine

Glass is an interesting material. It can bend and deform in the right conditions, and shatter in others. Your experience would show that the screen is actually well designed (my 2015 MBP had also a deformed corner after having fallen open from a table; I was actually pleasantly surprised that the hinge survived).

Re: MacBook Air M1 screen crack for no apparent reason

#132

Post by ReadTheLicense »

umvi wrote: post #72
thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

The cheapest comparable desktop display costs $1500 (27 inch)...

Re: MacBook Air M1 screen crack for no apparent reason

#133

Post by ghaff »

ValentineC wrote: post #28
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

> Apple has always tried to blame customers whenever they can. +1 to this. Apple has never admitted fault for their shoddy MagSafe 2 charger (and older Lightning) cable insulation, many of which have ended up disintegrating and spewing blue stuff all over my furniture. I've had multiple cables flake over the years, and every time I bring one of the chargers to a Genius bar (so far: Australia, Japan, and Singapore), t…

I had a MagSafe charger that the cable basically disintegrated on me and no amount of epoxy and electrical tape would keep it together.. Not good. On the other hand a new charger is a lot cheaper than having to replace the computer.

Re: MacBook Air M1 screen crack for no apparent reason

#134

Post by Mo3 »

shpongled wrote: post #112
Mo3 wrote: post #87

Earlier quoted context omitted.

So, on the topic of sturdy.... I have the Macbook Air M1, bought it pretty much directly after it came out, and it is sturdy as shit . Just to iterate on the kind of abuse mine has already endured - without even the slightest dent or crack: 1) I put the Macbook on a chair and, without thinking, put a blanket over it while cleaning, causing my girlfriend to sit on it with her full weight for over 2 hours 2) I have dro…

I've also dropped mine several times (it did get a minor chip), beat it up a bit (despite trying to be careful), and even spilled water on it... liquid got behind a good 25% of the screen and I thought I would have to just suck it up and repair it, but it just evaporated/resolved itself after a couple of weeks. Pleasantly surprised so far - knock on wood.

Yup, forgot about that. I also spilled a glass of water over the keyboard, although not behind the screen like you. Evaporated after a while by itself... very, very happy with this laptop.

Re: MacBook Air M1 screen crack for no apparent reason

#135

Post by kurupt213 »

MichaelCollins wrote: post #22
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery. The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a…

He was being helpful by directing you towards an iPhone. They want you to have the best UX.

Re: MacBook Air M1 screen crack for no apparent reason

#136

Post by cycomanic »

jabbany wrote: post #65
no-s wrote: post #46

Earlier quoted context omitted.

> Thermal change caused the crack to spread. It happens all the time with vehicle windshields. This happened to my brother’s brand new Tesla. Tiny impact on the edge extended all the way across after a week in Tucson. Very sad, especially because the service was difficult (had to return to SoCal for repair). The next week around Tucson I looked for and spotted over a dozen Teslas with similar crack extensions. It’s p…

Actually, windshield glass is designed to prefer cracking (and holding together) instead of shattering into chunks when it breaks like the side windows. Relevant video about this design: https://youtu.be/aAsUG-jbLlM?t=131 Computer screen glass is also usually laminated (though here the goal is to fuse the glass very closely to the LCD panel so there's no unsightly "air gap")

There used to be a science show on German television that always demonstrated interesting engineering science bits at prime TV hours (knoffhoff show). They demonstrated windscreen security glass by someone jumping on a large (2mx2m or more) sheet between two wooden blocks. It looked like someone jumping on a springboard. At the end another person tapped the side of the glass using a small hammer and the glass shattered into tiny little pieces. The jumping guy was still on it, but did not get cut because all pieces where dull shards.

It really impressed my young self at the time.

Re: MacBook Air M1 screen crack for no apparent reason

#137

Post by bergenty »

no-s wrote: post #46
peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

> Thermal change caused the crack to spread. It happens all the time with vehicle windshields. This happened to my brother’s brand new Tesla. Tiny impact on the edge extended all the way across after a week in Tucson. Very sad, especially because the service was difficult (had to return to SoCal for repair). The next week around Tucson I looked for and spotted over a dozen Teslas with similar crack extensions. It’s p…

Wait what? What do you mean return to socal

Re: MacBook Air M1 screen crack for no apparent reason

#138

Post by sseagull »

TheDong wrote: post #100
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

People just don't understand how good desktops are, right? On my flight yesterday, when I pulled out my full tower Ryzen with 2x 3090 GPUs, I got told that the power outlet on the plane seat shouldn't be used for my 1200W power supply. And yet, the same flight attendant said nothing to the macbook user a few rows over who was clearly plugged in. Frankly, it's appalling how few people understand that a cheaper desktop…

I mean, unless you are an extreme outlier, you spend more time on the ground than on an airplane. Why would you optimize for working on an airplane over your typical workday?

For me personally, 99.9% of my work is done at my desk (1), so why not have a more powerful, upgradeable, repairable computer to work with?

(1) I'm not hip enough to work from coffee shops

Re: MacBook Air M1 screen crack for no apparent reason

#139

Post by kergonath »

monocasa wrote: post #69
kayodelycaon wrote: post #48

Earlier quoted context omitted.

Hell, the newer iPads flex a bit and we don’t have screens break constantly.

Screen glass breakage is very dependent on the shape and vector of the stress. Flexing is generally not that bad, nor are light impacts or scrapes on the front, but a remarkably tiny pressure on edge will cause a crack.

Exactly. The surface treatment of these glasses make their faces very resistant to fracture, but the layer in the middle inside is much less tough. An impact on the side is really bad for this type of glass pane.

Re: MacBook Air M1 screen crack for no apparent reason

#140

Post by stingrae »

scottydelta wrote: post #82
foldr wrote: post #67

Earlier quoted context omitted.

They solder components to save space and increase the reliability and power efficiency of the connections. Apple doesn’t care about self repair, but they aren’t using solder instead of connectors as part of a scheme to actively thwart it.

Apple is literally known for their anti-right-to-repair stance. There is a youtuber named Louis Rossman(1.7 million followers) fighting Apple on this since more than a decade. Here is his channel: https://youtube.com/user/rossmanngroup

I would argue that they aren't anti right-to-repair. They are against poor quality repairs.

The issue is if you let individuals and 3rd party stores do repairs, there is no way to validate that they are doing it in a reliable/quality fashion. This is especially problematic when phones are getting more and more resilient to various environments (Like the addition of IP68)

When a customer has a repair done poorly and issues come up, they come to Apple for support.

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