Atlassian products have been down for 4 days • Hacker News Board

Re: Atlassian products have been down for 4 days

#221

Post by atonse » Mon, Apr 11, 2022, 1:44 AM UTC

katbyte wrote: post #62

atonse wrote: post #47

We just started moving to JIRA after a few years of Gitlab, where gitlab issues feels like nobody has worked on it for a long time. And Jira has been really great. The sprint boards, concept of mapping statuses to in progress etc have all been great. My one gripe (and it’s not a small one) is performance. It still feels quite sluggish. Is Atlassian ever going to address this?

cloud or onprem? I found cloud to never match what we could get in-house,

cloud. I last used JIRA in 2007 with an on prem install.

Re: Atlassian products have been down for 4 days

#222

Post by higeorge13 » Mon, Apr 11, 2022, 3:36 AM UTC

N4der wrote: post #106

RachelF wrote: post #77

Earlier quoted context omitted.

Trello is also terrible software. It's basically a web interface for agile post-it notes. Compared to decent project management software it has almost no project management features.

can you give me a good project management software to use? alternative to Trello.

Shortcut

Re: Atlassian products have been down for 4 days

#223

Post by AceJohnny2 » Mon, Apr 11, 2022, 4:10 AM UTC

kadoban wrote: post #168

AceJohnny2 wrote: post #123

Earlier quoted context omitted.

We use Confluence (on-premise). It's fine. Certainly no worse than any other wiki that just accretes content. (Then again, we're not doing anything overly sophisticated with it, or relying on any of its features for critical workflows.)

It is impossible to find anything in Confluence. The search is useless. Anything that's not in my list of recently worked-on/viewed is basically gone forever.

Frankly, that's no better or worst than any other wiki I've used. It's certainly not something I blame Confluence for particularly.

Re: Atlassian products have been down for 4 days

#224

Post by Zoriah » Mon, Apr 11, 2022, 5:46 AM UTC

We switched from Jira and started using Zoho Sprints. It is a great tool for agile teams and their pricing is much lesser compared to other alternatives. Their reports are really great and the product is growing really fast with new updates every week.

Re: Atlassian products have been down for 4 days

#225

Post by hobos_delight » Mon, Apr 11, 2022, 5:55 AM UTC

kstrauser wrote: post #114

charles_f wrote: post #27

Earlier quoted context omitted.

What are the pains of using Jira and confluence?

Confluence supported Markdown (or was it HTML? It’s been a long time.). We wrote a lot of automation that would pull comments out of code, format them that way, and load them into Confluence. Voila! Documentation that’s always synced with production code. And then a point upgrade removed that support in favor of their own rich text format, so in an instant all our tooling died. We were not happy campers. I have other…

It wasn't a point upgrade - Confluence 4.0 got rid of markdown in favour of an "XHTML" storage format, then a layer on the editor to autocomplete markdown into the rich-text as you typed.

Personally I preferred the ability to edit pages as markdown, and we toyed with ways to allow users to edit the rich pages in markdown (i.e. a new transformer from the storage format to wiki-markup, instead of the editor format) - but it wasn't possible to not come up with a diverging solution for the transformations here (at the time, given the time we had spent on it).

Whilst we copped a lot of flack from the die-hard Confluence users when this was done, the vast majority of users liked the change. Also from a different angle, this was a really fun time at Atlassian - we had run out of space in the CornX (office at the time) so we had leased the floors above the pub next door (The Dundee Arms), and there were five of us in there, all with out machines crammed around a single table in this tiny room. Good times.

Re: Atlassian products have been down for 4 days

#226

Post by dmitriid » Mon, Apr 11, 2022, 10:32 AM UTC

ironmagma wrote: post #215

dmitriid wrote: post #214

Earlier quoted context omitted.

> The whole point was to suggest an alternative. I responded to this statement: "You craft the filters, so if that makes no sense it’s because you didn’t craft the right thing". No. No one in their right mind wants to "craft filters". If you require people to "craft filters" or "combine a set of available filters to make a composed filter", you've failed . It doesn't mater if it's Shortcut, or Linera, or JIRA, or any…

> No. No one in their right mind wants to "craft filters". You should strongly question this assumption because I am a living counterexample. Before I discovered this tool, I wanted to be able to write the filters so badly I even started to develop a tool that allowed this (called Infinitix) that provided only one basic thing: ability to apply filters on a single list of tickets, and then save or share that filter to…

> You should strongly question this assumption because I am a living counterexample.

One counterexample in an ocean of examples doesn't amount to much.

> Regardless of whether you think "you've failed" if you develop this, I'm sure photographers thought the same thing about Photoshop

If only you could have the will to abstain from inapplicable analogies

> I don't care if the autocompletions are there, what I care about is having control

Yeah that's a very shitty control you have. If you really need "mathematical definition of filters", make sure they are, you know, useful. See short video: https://photos.google.com/share/AF1QipOFZ9y-R-tu0XCMfOhqdRW_... (switch to 1080p if needed)

Re: Atlassian products have been down for 4 days

#227

Post by ShinTakuya » Mon, Apr 11, 2022, 11:30 AM UTC

Corrado wrote: post #11

I can see being down for a couple of hours or possibly even a day. But 4 days is a bit much. Couldn't they restore from a cold backup in less time than that?

I don't have much context but I assume given it only affects a small subset of customers, they can't restore from a cold backup. Since the unaffected customers would then experience data loss.

Re: Atlassian products have been down for 4 days

#228

Post by bamboozled » Mon, Apr 11, 2022, 3:34 PM UTC

Too wrote: post #147

omegalulw wrote: post #89

Earlier quoted context omitted.

Wait, do people really have a low reputation of Atlassian? The picture o had in mind was that that pay top $$$, are remote friendly, etc. I would have expected their stuff to be much better...

It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts. For anyone actually trying to work with it on a daily basis is a huge pain in the ass. Mostly due to the dreadful performance, which was bed enough with the on prem solutions and has now gotten even worse on cloud. Another wtf example is their wysiwyg editor actually has no own markup, it is…

Burnnnndownnnnn charttttss!!!

The killer feature, the reason I’ve painfully endured JIRA for about 15 years…

It’s always cited as important but I’ve never actually seen them used in anger.

Re: Atlassian products have been down for 4 days

#229

Post by bamboozled » Mon, Apr 11, 2022, 3:36 PM UTC

d3nj4l wrote: post #74

acd10j wrote: post #17

Earlier quoted context omitted.

Consider yourself fortunate, you were spared pain of using JIRA and Confluence

IME Jira is fine when on-prem and managed by a good admin, but that's become impossible as they're forcing customers to move to their cloud offering.

Our on-prem sucks too…

Re: Atlassian products have been down for 4 days

#230

Post by ironmagma » Mon, Apr 11, 2022, 4:59 PM UTC

dmitriid wrote: post #226

ironmagma wrote: post #215

Earlier quoted context omitted.

> No. No one in their right mind wants to "craft filters". You should strongly question this assumption because I am a living counterexample. Before I discovered this tool, I wanted to be able to write the filters so badly I even started to develop a tool that allowed this (called Infinitix) that provided only one basic thing: ability to apply filters on a single list of tickets, and then save or share that filter to…

> You should strongly question this assumption because I am a living counterexample. One counterexample in an ocean of examples doesn't amount to much. > Regardless of whether you think "you've failed" if you develop this, I'm sure photographers thought the same thing about Photoshop If only you could have the will to abstain from inapplicable analogies > I don't care if the autocompletions are there, what I care abo…

`state:unscheduled` works just fine, I tested it before writing this comment. There's no limit to the variety of analogies you can dismiss if you simply allow yourself to declare them inapplicable. As for control, it sounds good to me. Honestly, not being able to run reporting is a feature from a developer's perspective.