Atlassian products have been down for 4 days • Hacker News Board

Re: Atlassian products have been down for 4 days

#141

Post by crossroadsguy » Sun, Apr 10, 2022, 4:44 AM UTC

galangalalgol wrote: post #126

OrlandoHakim wrote: post #101

Earlier quoted context omitted.

I would like to advocate for Linear.app as an outstanding, fast, polished alternative to Jira for teams looking for an alternative.

gitlab issues seem fine to me. some of the stuff jira does for managers isn't there i guess, but if gitlab solves the engineers problem, having to find a separate tool that can create artifacts for a manager seems like a better idea anyway, one tool per audience.

I think this strength of Jira is its biggest weakness. Trying to do everything for everyone and failing either miserably at everything, or just managing some.

Re: Atlassian products have been down for 4 days

#142

Post by mdeeks » Sun, Apr 10, 2022, 4:49 AM UTC

powerslacker wrote: post #119

JaakkoP wrote: post #87

If anyone is looking for alternatives, I’ve found Linear.app to be like a breath of fresh air compared to Jira. All I was looking for after the slugfest of Jira was fast performance and keyboard shortcuts, and so far linear has been able to deliver.

Curious how many boards/tickets you have in Linear. Is it ready for primetime or is it still a tool for small to medium companies?

I'm trying a demo of it and it looks like its mainly aimed at small to medium companies. There isn't enough hierarchy.

The top level organization in Linear is a Workspace. As far as I can tell this should be what your entire company falls under. The next and only level of organization under that is a Team. It really needs something in between that.

Teams have their own Issues, Board (singular), Cycles(Sprints), Projects, Ticket workflows. That means a Team must be a very small set of people (Teams are shown in the UI in a flat list in many places. Expanding the list would likely overwhelm your screen.

The Roadmap feature applies to the entire workspace (your company). In medium sized companies you'll have Organizations with many hierarchies below it comprised of dozens of teams. An Org typically has roadmaps of their own that don't necessarily correspond to company level goals. Teams below the Org will also have their own roadmaps that usually fall under the Org's high level roadmap items but again not always.

There also needs to be more company level controls over settings like workflows. A strict company wide workflow for Bugs is common so that all teams have the same expectations around SLAs for fixes.

All that said I think you could make it work with enough filters and naming conventions.

Also holy hell Linear is fast and easy to use. If I was at a startup I would 100% put us on this.

Re: Atlassian products have been down for 4 days

#143

Post by mtoddsmith » Sun, Apr 10, 2022, 4:55 AM UTC

atonse wrote: post #47

We just started moving to JIRA after a few years of Gitlab, where gitlab issues feels like nobody has worked on it for a long time. And Jira has been really great. The sprint boards, concept of mapping statuses to in progress etc have all been great. My one gripe (and it’s not a small one) is performance. It still feels quite sluggish. Is Atlassian ever going to address this?

Your brain must adjust to a new reality :)

Re: Atlassian products have been down for 4 days

#144

Post by aaomidi » Sun, Apr 10, 2022, 5:00 AM UTC

jareds wrote: post #100

aaomidi wrote: post #40

Earlier quoted context omitted.

The slowest UI I've literally ever experienced. Any action you take has a 20-40% chance of not actually committing. History view in some parts of it is literally useless.

Just avoid the ui and use the CLI instead. https://github.com/go-jira/jira Granted getting your custom templates configured with your custom fields set up by the administrator can be a giant pain.

Alternatively just say no to JIRA.

JIRA is one of the main reasons I left let's encrypt. JIRA is also one of the main reasons I said no to two companies.

Life is way too fucking short to deal with this. I think companies don't realize how much devex matters. A big reason of employee attrition in my experience has been shitty fucking tools that never get replaced.

Re: Atlassian products have been down for 4 days

#145

Post by usr1106 » Sun, Apr 10, 2022, 5:09 AM UTC

garciasn wrote: post #73

Corrado wrote: post #11

I can see being down for a couple of hours or possibly even a day. But 4 days is a bit much. Couldn't they restore from a cold backup in less time than that?

JIRA was up and fine on Friday; so, not all of their products have been down that long.

According to sibling comments not all users are affected alike.

Re: Atlassian products have been down for 4 days

#146

Post by IceWreck » Sun, Apr 10, 2022, 5:14 AM UTC

stevage wrote: post #129

orev wrote: post #91

Earlier quoted context omitted.

The main thing with Atlassian is they royally screwed over all their customers by discontinuing their most popular product and forcing everyone to cloud using really, really unsavory tactics. The only product remaining you can use without cloud had its price increased by an order of magnitude. And, they offered a discount to on-prem customers who signed up for it, and after the fact announced a price increase at leas…

What was the discontinued most popular product? Hipchat? That was pretty terrible by modern standards.

On-premise for Jira, confluence, etc.

You can't self host now, just use their cloud offerings.

Re: Atlassian products have been down for 4 days

#147

Post by Too » Sun, Apr 10, 2022, 5:16 AM UTC

omegalulw wrote: post #89

justin_oaks wrote: post #36

Earlier quoted context omitted.

I would have thought so, but I think it's because people have low expectations of Atlassian that it hasn't gained traction. In ranking companies by "Ugh, your product sucks" many people would put Atlassian pretty high. So if their product sucks, why would their cloud infrastructure be better?

Wait, do people really have a low reputation of Atlassian? The picture o had in mind was that that pay top $$$, are remote friendly, etc. I would have expected their stuff to be much better...

It’s loved by managers (the ones deciding to buy the product) because it looks shiny and it can auto generate burndown charts.

For anyone actually trying to work with it on a daily basis is a huge pain in the ass. Mostly due to the dreadful performance, which was bed enough with the on prem solutions and has now gotten even worse on cloud. Another wtf example is their wysiwyg editor actually has no own markup, it is stored as plain html and has tons of bugs, such that things you edit will return in a different format after you press save, with no way to restore it. This is just so fundamental input form 101 that you wonder what else is equally buggy underneath, especially this being one of their main values. Every one of their product uses a different such editor, all with their own set of different bugs.

Otherwise, you can’t deny that their products are actually very powerful. If only they cared more about basic usability they could have a really good offering.

Re: Atlassian products have been down for 4 days

#148

Post by zaps » Sun, Apr 10, 2022, 5:21 AM UTC

Sparkle-san wrote: post #10

throwawayboise wrote: post #6

Earlier quoted context omitted.

Haven't used any Altassian stuff for a few years but when I last did it was all self-hosted. IDK how many shops still do that.

Every place I've worked self hosts and my current company still does. While EOL is still aways away for server (2/2024), it's gonna be a dark day when it arrives.

In enterprise timescales, 2/2024 is not as “aways away” as you think.

Re: Atlassian products have been down for 4 days

#149

Post by priansh » Sun, Apr 10, 2022, 5:24 AM UTC

OrlandoHakim wrote: post #101

ironmagma wrote: post #31

I never hear anyone shilling for them, so now is my chance. Anyone who’s looking for a great JIRA alternative, I love Shortcut (formerly Clubhouse). It’s the best task management software I’ve used aside from the “no task management software” option. Very snappy, updates in real time, notifications make sense, and no workflow-manipulation shenanigans.

I would like to advocate for Linear.app as an outstanding, fast, polished alternative to Jira for teams looking for an alternative.

If they implemented SSO with Office365/AAD it would be a stellar alternative. The GSuite dependency for SSO is damning

Re: Atlassian products have been down for 4 days

#150

Post by usr1106 » Sun, Apr 10, 2022, 5:29 AM UTC

aaomidi wrote: post #144

jareds wrote: post #100

Earlier quoted context omitted.

Just avoid the ui and use the CLI instead. https://github.com/go-jira/jira Granted getting your custom templates configured with your custom fields set up by the administrator can be a giant pain.

Alternatively just say no to JIRA. JIRA is one of the main reasons I left let's encrypt. JIRA is also one of the main reasons I said no to two companies. Life is way too fucking short to deal with this. I think companies don't realize how much devex matters. A big reason of employee attrition in my experience has been shitty fucking tools that never get replaced.

This is good information. I used it 5 years ago and my memories are not particularly bad. But it was self-hosted by a capable admin and the people customizing it were decent developers.

From what I read here things have changed a lot: They force everybody to cloud which is slow.

And the fact that they are higly customizable (adding mandatory fields...) is of course a nightmare in all companies with too many incapable managers, which is probably a fair share...

I use gitlab these days. Its issue management has limitations, but being mostly snappy (despite cloud) and lightweight is a better exeperience than the nightmare I am reading here. I can run my own REST queries if some limitation bothers me too much.