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She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

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Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#101
post #99

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

You can't overwhelm the user with 300 "Here's what you can do with your phone!" tips when they first start it, so maybe something like a push notification every few days telling the user about a couple features.

They have a tips app that does exactly this. I imagine most people ignore it after day 1.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#102
post #25

Earlier quoted context omitted.

> iOS which is it has many awesome features that you just won't know about unless you're a techie that keeps up with the news Probably the single most useful hidden feature, valuable to parents everywhere, is “Guided Access” mode available through accessibility settings. It lets you lock the screen to a single app or disable touch entirely (or even by custom region), so that you can hand your device to a kid without…

Samsung has this too (not sure about other Androids), it's called "pin app". It also makes the app come up immediately when your turn on the screen, so it's in front of the lock screen basically (but you can only access that particular app). It's good for showing someone a specific app. I also use it for instant access to my train ticket (QR code on screen on the train company's app). The iOS version sounds better th…

Pixels have it as well.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#103

There is a long and shameful history of repair techs and computer shops doing this to people. From the stories I've heard from people who've been in that industry, looking for nudes on customer devices has been almost an expected and tacitly tolerated norm for decades. Its not going to stop on it's own, so we need to start throwing the book at these people. Very long prison sentences are in order. It's a form of sexu…

I think we should continue with the consequentialist approach where the trust violation and right to privacy are considered creepy but not punished as strictly as sexual abuse that actually harms someone or traumatizes them. "Uploads the nudes to Facebook" is not a bad place to draw the line. I spend a lot of time watching TikToks of people in prison and it is a terrible punishment where a few weeks outweighs any har…

I see no material difference between stealing nudes from somebody, and secretly setting up a camera in a bathroom. In both cases the victims don't know, so no harm is done right? Wrong. That's bullshit. Long prison sentences would serves as strong denunciation of their behavior. We need to be sending these freaks to prison so that the rest of society can feel assured that their government takes the matter seriously.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#104

Earlier quoted context omitted.

I think we should continue with the consequentialist approach where the trust violation and right to privacy are considered creepy but not punished as strictly as sexual abuse that actually harms someone or traumatizes them. "Uploads the nudes to Facebook" is not a bad place to draw the line. I spend a lot of time watching TikToks of people in prison and it is a terrible punishment where a few weeks outweighs any har…

Prison is a deterrent.

Not really. Most people only break the rules when they think they're not going to get caught.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#105

Earlier quoted context omitted.

> can only be opened with FaceID and no passcode backup So it can easily be opened by someone who restrains you and holds your phone in front of your face then?

I had a friend a few years back that got taken for close to $50k and this feature would have prevented it. - He was at a bar and got to talking to one girl. - There was another girl watching him and his phone and figured out his passcode. The bar was dimly lit so FaceID didn't always work and at some point he entered his passcode and she saw. - They all left to "go back to their place" and in the process the girls st…

Shouldn't a call to the bank (and law enforcement) have caused those obviously fraudulent transfers to be halted or reversed?

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#106

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

Repair State isn’t a feature that you need to know about unless you’re having your phone repaired or traded in, at which point you’ll learn about it. It’s a perfect example of a feature being surfaced exactly as it should be, when needed. Quite a bit of mental gymnastics to twist that into being an ‘issue’.

I disagree. If I take my phone in, I'm going to wipe it first. If someone asks me, I'd say they should do the same.

Now that I know it's a feature, I won't suggest that for iPhone users as backup+restore just sucks. (I know restore is easy, but bank apps, Signal, etc don't get backed up, so it is an annoyance)

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#107

There is a long and shameful history of repair techs and computer shops doing this to people. From the stories I've heard from people who've been in that industry, looking for nudes on customer devices has been almost an expected and tacitly tolerated norm for decades. Its not going to stop on it's own, so we need to start throwing the book at these people. Very long prison sentences are in order. It's a form of sexu…

There is a research paper on the subject "No Privacy in the Electronics Repair Industry" from 2023 https://ieeexplore.ieee.org/document/10179413

TLDR:

Researchers visited 11 service providers in Canada to replace a laptop battery. 10 out of 11 service providers requested OS passwords, 8 stored the password in their database and 5 printed the password on a sticky note and attached it to the device. In the second part of the study, the researchers prepared laptops with an easy-to-fix problem, some revealing pictures on the disk and custom logging software. In 6 out of 16 cases, the photos were opened and viewed and in 2 cases, logs were missing.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#108

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

>Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17.

Why isn't showing the user how to enable "repair mode" one of the first things the "genius" does if such a feature exists? In the same spirit as us turning away when a user enters their password.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#109
post #73
post #25

Earlier quoted context omitted.

> iOS which is it has many awesome features that you just won't know about unless you're a techie that keeps up with the news Probably the single most useful hidden feature, valuable to parents everywhere, is “Guided Access” mode available through accessibility settings. It lets you lock the screen to a single app or disable touch entirely (or even by custom region), so that you can hand your device to a kid without…

Keep in mind it doesn’t always work and never works in YouTube full screen mode

It should work, that’s how I use it on iOS. I had to set it up though to disable all touch and buttons.
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