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She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

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Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#71
post #70

Earlier quoted context omitted.

Was it an Nvidia GPU? I used to work for GeekSquad and we would gladly send the Mac to the Apple store to replace the whole thing with the newer model - always free. People would come back and thank us for sending them to Apple. They even honored them out of warranty due to the lawsuit they faced with Nvidia over the solder failures.

It was indeed an nvidia GPU, I desoldered something and got the thing working pretty much 100% on the iGPU of the corei7 in there... For 3 days until some update bricked it once and for good. I never heard of any actions to take after the second failure, shame. Was that also valid in the EU? Whole thing did leave me a bit sour about Apple tbh, it was my last macbook.

Yeah we offered resoldering for a while but after Apple started replacing them there was no point.

The settlement was in the US, so that is probably why it didn't apply in the EU. Kind of surprising really.

I don't blame you for being upset, the fact that neither party could come to an agreement and left consumers to pound sand was terrible. Apple should have just replaced them while the lawsuit was pending.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#73
post #25

Unfortunately this occurred in 2016, long before they added "repair mode" in iOS 17. But I should mention, I was in the middle of writing a comment along the lines of "apple really needs to add a repair mode to iOS" before going to look it up and realizing that it's actually been there since iOS 17. For me this highlights another issue with iOS which is it has many awesome features that you just won't know about unle…

> iOS which is it has many awesome features that you just won't know about unless you're a techie that keeps up with the news Probably the single most useful hidden feature, valuable to parents everywhere, is “Guided Access” mode available through accessibility settings. It lets you lock the screen to a single app or disable touch entirely (or even by custom region), so that you can hand your device to a kid without…

Keep in mind it doesn’t always work and never works in YouTube full screen mode

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#74
post #40
post #27

Earlier quoted context omitted.

Shouldn't it be a standard procedure for the Apple Store Genius to instruct the user to enable Repair Mode before accepting the device?

It’s a very confusing and hidden feature. You have to start “deleting” your phone from Find My (which is itself an hidden swipe action) and it’ll tell you that you can’t but you can enable repair mode. IMO the feature shouldn’t even be in Find My because it’s not really related to finding your phone or activation locking/unlocking it.

I'll take shipping the org chart for a thousand Alex.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#75

Why doesnt apple add a repair mode? Access to most settings but not data? Then train users to never give their password to Apple (like banks say never say even to us your PIN or online password)

They did. 10 years ago.

What is your source?

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#76
post #29

Earlier quoted context omitted.

The problem is that Android doesn't offer a pre-boot UI for testing anything unless you flash TWRP (at which point the userdata will be wiped), and I'm not sure if iOS does either. Yes, this sucks hard.

Can't you restart into recovery mode and run graphics test?

Recovery mode on stock Android offers nothing other than wipe userdata and partially update firmware, that's the thing.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#77

There is a long and shameful history of repair techs and computer shops doing this to people. From the stories I've heard from people who've been in that industry, looking for nudes on customer devices has been almost an expected and tacitly tolerated norm for decades. Its not going to stop on it's own, so we need to start throwing the book at these people. Very long prison sentences are in order. It's a form of sexu…

Been going on long before that. When I was in high school a friend worked at a camera shop where they also did photo finishing in-house. Very common for them to make extra prints of all the nudes and amateur porn and circulate them amongst themselves and their friends. On the one hand, that's a privacy violation. On the other hand, what did people expect when they brought their film in for processing---that nobody wo…

They may have expected that the photo techs wouldn't make extra copies, though -- that they'd do what was necessary for the job but no more.

(That expectation is even compatible with exhibitionism! "The photo tech will see my nudes. That's kind of cool! Of course, he wouldn't make extra copies because that would be unprofessional, maybe illegal.")

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#78
post #29

Earlier quoted context omitted.

The problem is that Android doesn't offer a pre-boot UI for testing anything unless you flash TWRP (at which point the userdata will be wiped), and I'm not sure if iOS does either. Yes, this sucks hard.

Can't you restart into recovery mode and run graphics test?

Stock recovery mode on most devices is as barebones as possible - it _might_ have an option to flash a signed image if you're lucky.

Re: She Sent Her iPhone to Apple. Repair Techs Uploaded Her Nudes to Facebook (2021)

#80

Earlier quoted context omitted.

Which is why phones should have duress passcode capability but that's another rant.

They do to some extent. Holding the side button + volume button together until you see the power-off slider also temporarily disables Face ID / Touch ID, requiring the device passcode for unlocking. You can also set your phone to erase after ten failed passcodes.

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