MacBook Air M1 screen crack for no apparent reason • Hacker News Board

Re: MacBook Air M1 screen crack for no apparent reason

#411

Post by NoPicklez » Tue, Aug 16, 2022, 12:03 AM UTC

comprev wrote: post #258

z9znz wrote: post #179

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

For many people outside of HN demographic $500 is a lot of money for "a computer" A macbook would be like buying a top spec Mercedes when all they need is a no frills base model Ford.

I don't think that's true. Yes I agree it might be a Mercedes but given that most of Apple's customer base isn't HN and most people seem to be happy spending $1k+ on an iPhone. $500 isn't a lot of money for a computer.

Re: MacBook Air M1 screen crack for no apparent reason

#412

Post by RedShift1 » Tue, Aug 16, 2022, 12:04 AM UTC

antioppressor wrote: post #391

vineyardmike wrote: post #385

Earlier quoted context omitted.

Who knows if it’s true but apple has publicly stated they lose money on repairs. https://www.engadget.com/2019-11-21-apple-repair-costs.html

Well, repair is included in the hefty price tag. Anything else about this is just noise.

I don't know why you're being downvoted, manufacturers include warranty costs in their cost bills to determine final sale price.

Re: MacBook Air M1 screen crack for no apparent reason

#413

Post by auggierose » Tue, Aug 16, 2022, 12:04 AM UTC

smoldesu wrote: post #223

auggierose wrote: post #210

Earlier quoted context omitted.

You are still free to sue them if it is actually a faulty product. But maybe you want to get a quick repair done in the mean time without shelling out $800?

Waiting for Apple to admit wrongdoing is like trying to get blood from a stone. Remember the Nvidia chip failures that Apple caused by using cheap solder on their Logic Boards? They never fully owned-up to that one, despite being 100% culpable. We eventually got admissions of guilt for things like Lightning ports and Butterfly keyboards, but that doesn't fix the thousands of devices that are now using ass-backwards t…

I rarely had a problem with an iDevice. Once my MacBook Pro 17 inch broke down after 4 years or more, it was out of warranty and out of Apple Care, and they replaced the whole motherboard for free anyway. My mother is using it to this day.

Doesn't feel like a racket to me. Rather, if you buy an expensive device, and you cannot easily afford a replacement if it breaks, get an insurance. That's Apple Care (plus). It is an easy enough to understand concept.

Re: MacBook Air M1 screen crack for no apparent reason

#414

Post by GekkePrutser » Tue, Aug 16, 2022, 12:10 AM UTC

__d wrote: post #363

josephcsible wrote: post #203

Earlier quoted context omitted.

That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?

Warranty lasts 12 months. AppleCare lasts 3 years. Your choice. Dell is the same. IIRC, HP was too. There's nothing to see here.

12 months in the US. It depends on the country. In Europe a device has to last a reasonable time with a minimum of 2 years. But the warranty is with the seller, not the manufacturer. This is why I generally buy from Apple directly, so they can't weasel out of it this way.

Though after the first year the onus is on the consumer to prove a manufacturing defect. During that first year the manufacturer has to prove it wasn't broken by the customer. That makes the discussion a bit harder after the first year. Also, these protections only apply to consumers. Businesses have to fend for themselves and that includes -employed when buying as such (and thus avoiding VAT)

Re: MacBook Air M1 screen crack for no apparent reason

#415

Post by spike021 » Tue, Aug 16, 2022, 12:11 AM UTC

throwoutway wrote: post #319

AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

Eh. About 10 years ago I had one of the older white iMacs, I think like a 2008 model or thereabouts. After owning it around 5 years and no longer being under warranty, it had some motherboard problem I brought it in for anyway. The Apple Store Geniuses (?) tried fixing it a couple different ways but couldn't, so they replaced it with a similarly-specced current (at the time) model for free.

Re: MacBook Air M1 screen crack for no apparent reason

#416

Post by TacticalCoder » Tue, Aug 16, 2022, 12:12 AM UTC

I had it happen to me ten days ago, just before going on vacation. I'm going to the shop where I bought it tomorrow to see if any warranty is available. The first quote I had (from a close by shop) was half the price of the brand new thing (for a 30 min job: the guy tells me it's simply the part that's super pricey).

We went to sleep, woke up in the morning: open the lid, was all messed up. It looked exactly like several pictures/videos I saw on the net.

I'm super pissed off: lasted 10 months of very light use.

On the other my old LG Gram which, granted, is military grade rated (whatever that means), is still going strong. It doesn't have a retina display but it has the benefit of still working.

Re: MacBook Air M1 screen crack for no apparent reason

#417

Post by johnny_canuck » Tue, Aug 16, 2022, 12:13 AM UTC

Interesting... I recently had to take in my 2021 MacBook Pro for a cracked screen repair. Mine had a reason mind you, but one that I'd never seen before... My cat bit into the screen while relaxing behind it.

A very mild play bite. She does this whenever she wants attention but I'm in front of a screen. I heard a crack and immediately it went black. It was like a delicate pane of glass cracking.

She bit my previous computers (MacBooks) without issue, cell phones, etc. First time I'd ever seen it happen. On a two month old laptop too.

Didn't pay a cent for service luckily, it was covered. I didn't let them know what happened, and the crack was so subtle that I guess the tech didn't catch it.

Re: MacBook Air M1 screen crack for no apparent reason

#418

Post by abrouwers » Tue, Aug 16, 2022, 12:15 AM UTC

harry8 wrote: post #405

jdshaffer wrote: post #272

Earlier quoted context omitted.

I've been pondering doing something similar myself. If you don't mind my asking, which Lenovo did you get and which Linux variant does it seem to play nice with? :-)

T480s 3.5yrs old, out of warranty, ex-corporate cost me USD$430 running ubu 22.04 on a 4 core 8th gen core i5 & intel gfx is getting me 10 hours of battery life without having replaced the battery. (power settings set to Power Saver in the very obvious gui menu above shutdown). I did shove in more ram and a bigger ssd. Meh, 8G & 250G would have been enough fwiw. Gnome desktop is a thing I now find really polished and…

I mean, x1 carbon (new) isn't much cheaper (in fact, more expensive, at the time of my googling) than a MacBook Air. The linux ecosystem (which I love) has it's own fair share of problems - gnome vs. KDE, deb vs. rpm, X vs. Wayland, pulseaudio vs. pipewire, systemd vs. (the world). Sure, installing ubuntu and not worrying about any of it is a great option, but I think you've painted a slightly too pretty picture :-)

(And, on your "kernel-hackers laptop of choice comment," it's curious that Linus released the last kernel from a MacBook device)

Re: MacBook Air M1 screen crack for no apparent reason

#419

Post by TacticalCoder » Tue, Aug 16, 2022, 12:15 AM UTC

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

> My 14" M1 MacBook Pro screen repair cost was $809.

I was quoted, for the MacBook Air screen repair (it died overnight), 490 EUR VAT included in Belgium. Paid the M1 MacBook Air 1020 EUR or so 10 months ago.

In addition to the price being ludicrous, I've got an interest close to zero in owning a laptop which can suddenly stop working for no reason.

Serious build quality issues: I think it's simply a piece of shit and has to be called for what it is, regardless of whether replacement parts are highway robbery (which they are) or not.

Re: MacBook Air M1 screen crack for no apparent reason

#420

Post by inferiorhuman » Tue, Aug 16, 2022, 12:17 AM UTC

smogcutter wrote: post #395

inferiorhuman wrote: post #353

Earlier quoted context omitted.

Anyone who's read my comments knows I don't usually have the patience to be charming or whatever. I had a battery start bulging with a polycarbonate MacBook and they just gave me a battery off the shelf no questions asked. There was some other underlying problem, and I eventually scrapped it. Its replacement eventually heated up the charging cable enough that the insulation browned and flaked away (computer side so i…

>The problem as I see it is that Apple is relying almost entirely on the discretion of their retail staff instead of having a formal policy in place. So, I worked behind the genius Bar about a decade ago, and can tell you that at least as of then (say iPhone 3g through 6 era) this was definitely not the case. There’s a policy for everything. The issue is that you’re an individual, dealing with another individual who…

It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home. If there/are policies in place they certainly don't feel consistent – and that's a problem IMO. There was also a pretty big shift when Ahrendts "revamped" the stores in 2016. Apple stores morphed from a convenient place to buy stuff and get support to a place where you go so Apple can further monetize you.

To the sibling comment: I've seen much worse approaches to safety stuff at other companies. Go buy a used steering wheel with a potentially defective Takata airbag for a car. Now try to get that air bag replaced or verified safe.

Or go buy a Coway air purifier. Notice how the fan is off balance and there are a bunch of complaints about these things periodically exploding? Try to get Coway to fix or replace it… lol.