391–400 of 588 posts
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Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.
Who knows if it’s true but apple has publicly stated they lose money on repairs. https://www.engadget.com/2019-11-21-apple-repair-costs.html
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You only hear about it because it’s Apple and they have like 6 SKUs of products that they sell millions of. When the batteries bulge or screens fail on some random Dell made by a subcontractor in Vietnam, nobody cares as they have like 80 models of laptop for every market segment. The bullshit thing in my mind is that Apple took away the ability for store staff to make discretionary calls to bypass stuff like this an…
They pretend that because have only 6 SKUs is because they have “high quality” premium products. But the high quality part lacks credibility. For only 6 SKUs, they should be able to perform better quality control & testing than this.
A significant part of my business is sourcing lots and lots of computers. We’re assholes to our suppliers, and I can say that generally the parts that are the most reliable are devices that straddle the business and consumer space. Volume drives success, at a threshold price.
iPhones and Samsung Galaxies are almost problem free. Desktops are generally problem free until ~30 months. Laptops have higher failure rates, and cheaper device categories fail more than pricey devices. Last time I looked, MacBooks were among the most reliable, consistent with my experience.
Places like Gartner and IDC have this data. Usually you can find references to it online.
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Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…
I don’t know that its what Apple does right but that the broader PC market continues to shoot itself in the foot. Little things like pre-installed bloatware and the inability to figure out smooth trackpad scrolling (still!) keep me firmly on Apple devices. And more recently, the M1 platform is remarkable, so I tip my hat to them for that and doing the basic stuff right (mostly—there have been blemishes obviously).
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There's an ongoing joke in the military, MIL-SPEC just means it's a piece of crap that's going to break pretty soon. From an engineering point of view, I'd like to believe that using all MIL-SPEC components which are rated to last longer and in harsher environments would amount to a more reliable product. But maybe a product is more than the sum of its parts, and it's possible a company can build a more reliable prod…
MIL-SPEC just means it conforms to a spec. Whether that means "rugged" or just "standardized" really depends on why and when the spec was written. I've managed production of a number of "MIL-SPEC" parts over the years. Usually it just meant documentation and traceability.
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Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.
Anyone who's read my comments knows I don't usually have the patience to be charming or whatever. I had a battery start bulging with a polycarbonate MacBook and they just gave me a battery off the shelf no questions asked. There was some other underlying problem, and I eventually scrapped it. Its replacement eventually heated up the charging cable enough that the insulation browned and flaked away (computer side so i…
So, I worked behind the genius Bar about a decade ago, and can tell you that at least as of then (say iPhone 3g through 6 era) this was definitely not the case. There’s a policy for everything.
The issue is that you’re an individual, dealing with another individual who is acting as the intermediary between you and an extraordinarily large and complex logistics and record-keeping system.
If you left feeling taken care of and treated fairly, from apple’s POV that’s a successful interaction. But the procedure for getting there may deliberately not be customer-facing; that doesn’t mean the procedure doesn’t exist.
I can answer questions if people are interested, with the caveat that my info is (thankfully) not fresh.
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Then why hasn’t it happened for other macbooks? The corners of my 2012 are noticeably deformed from impacts and the screen is fine
Is the screen more slammable (for lack of a better word)? My HP has these two rubber stoppers that prevent the Screen from slamming the keyboard.
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I bought a Framework laptop, new screen is cheap and very very easy to swap in yourself.
Framework is my dream machine, still waiting for an Australia launch. Also hoping we'll see them execute on some additional keyboard layouts (or someone will) - avoiding Mac-like keyboards is one of my primary desires laptop wise.
What's with all the comments on that Apple thread where people are saying "I didn't have a grain of cereal, rice, etc between the screen"? Are Macbook screens that fragile now?
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Bad advice, IME. First Intel Mac, first iPhone, first Apple Watch… for that matter, second Mac ever, and, however you want to rank it, an Apple ][. I don’t regret any of them (my mother paid for the early Apple and Mac, but I know she didn’t regret the either).
Just one of many examples in my 20+ years of using Apple computers and hardware, personally and professionally, for my company employees. First Cinema Display 30". In my country of origin, at the time, the cost was comparable to a second hand good car. Only 5 displays were sold, 4 of them for a local telecommunication provider for their luxury offices. One for me. The screen was unevenly lit and on white/gray backgro…
Where I am, you could return an Apple product whether you had AppleCare or not. I returned three 2009 iMacs before getting an OK one, never had AppleCare.
You might get “lucky” sometimes but generally insurance is sold at a profit, so if it’s something you can afford to self-insure (and it’s legal), you’re usually better off with that in the long run. AppleCare isn’t bad, though, IMO.
I can say without a doubt, the Mac minis are really good though. It should be illegal to sell a desktop computer with a hard drive that can never be replaced. All hard drives go bad eventually, and while my 2012 Mac mini allowed me to keep swapping out the hard drive. Which made it a great computer up until I kind of retired it when I bought a new m1 Mac mini. The current m1 Mac minis are all guaranteed to die within…