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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#381

Post by threeseed »

runjake wrote: post #304
threeseed wrote: post #232

Earlier quoted context omitted.

> Most people sit at home on a computer, and sit at work on another computer a) You don't know what most people do. b) I would add that those of us that are in a hybrid mode e.g. working equally from home and work are given laptops specifically because we are expected to use the same computer in both environments.

a. Sure I do. It's pretty easy to reckon. I don't see "most" people traveling across the country and countries on a regular basis. b. Sure, but again, that's a minority of even the professional demographic. Now, if you're thinking the developer demographic, sure I might agree with you, but that's not what OP said.

You think a minority of professionals are going to the office full-time ?

Because in Australia at least that is not what is happening at all.

Occupancy levels in the CBDs of our major cities are still well below pre-COVID averages.

Re: MacBook Air M1 screen crack for no apparent reason

#384

Post by doodlesdev »

xt00 wrote: post #76

But the screen is probably 0.25mm thinner people, the reduction in reliability / fragility is definitely worth that folks!!!

Buy Apple Care!!!! It's a no-brainer!!! (as in you must have no brain to think it makes any sense to be okay with this)

Re: MacBook Air M1 screen crack for no apparent reason

#385

Post by vineyardmike »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

Who knows if it’s true but apple has publicly stated they lose money on repairs.

https://www.engadget.com/2019-11-21-apple-repair-costs.html

Re: MacBook Air M1 screen crack for no apparent reason

#386

Post by jasonfarnon »

z9znz wrote: post #179
haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

they don't know how to adequately judge which ones are worth more

yeah we buy 500$ (150$ in my case) laptops over apple products precisely because we can judge which ones are worth more

Re: MacBook Air M1 screen crack for no apparent reason

#387

Post by asdff »

ok123456 wrote: post #265
comprev wrote: post #258

Earlier quoted context omitted.

For many people outside of HN demographic $500 is a lot of money for "a computer" A macbook would be like buying a top spec Mercedes when all they need is a no frills base model Ford.

Except the Mercedes is actually repairable.

Not anymore

Re: MacBook Air M1 screen crack for no apparent reason

#388

Post by cmckn »

AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

IMO getting good customer service requires social engineering, whether it’s the Apple store or the cable company. Personally I’ve always been able to talk a Genius into replacing the device, even with a new one versus a returb; at no cost. Sucks that it’s a gamble who ends up assisting you, but my odds have been good.

Re: MacBook Air M1 screen crack for no apparent reason

#389

Post by raincom »

doodlesdev wrote: post #384
xt00 wrote: post #76

But the screen is probably 0.25mm thinner people, the reduction in reliability / fragility is definitely worth that folks!!!

Buy Apple Care!!!! It's a no-brainer!!! (as in you must have no brain to think it makes any sense to be okay with this)

Apple care can deny accidental coverage. Maybe, applecare+ can cover with $99 for screen or $299 for other accidents

Re: MacBook Air M1 screen crack for no apparent reason

#390

Post by asdff »

vineyardmike wrote: post #375
threeseed wrote: post #214

Earlier quoted context omitted.

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free. Be curious about your circumstances whether it was repaired at an Apple Store and when this happened. Perhaps there is a policy that isn't being disseminated around properly.

My partner used to work as an apple support person. People break their shit all the time and try to pretend it wasn’t their fault because they don’t want to pay for a repair. How you ask and call has a huge impact on your success. Another big impact: your purchase history. If you’ve owned every iPhone for the last decade and purchase it as soon as it comes out they will be much more lenient when you tell them it was…

That seems like a scandal if they are looking at purchase history then basing repair protocol on that history
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