MacBook Air M1 screen crack for no apparent reason • Hacker News Board

Re: MacBook Air M1 screen crack for no apparent reason

#201

Post by heartbreak » Mon, Aug 15, 2022, 10:07 PM UTC

rvz wrote: post #150

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

So after all the hype that I have heard about the Apple Silicon computers, it seems like it takes a screen crack to make it useless and issue a repair cost of almost the price of a new one. Especially when as soon as the computer fails to boot or stops working, you have lost all data on the computer as the data cannot be recovered. Sounds like a total scam. Glad I never bought one on launch day.

How did we get from a broken screen to unrecoverable data? MacBooks can book with an external display connected.

Re: MacBook Air M1 screen crack for no apparent reason

#202

Post by jabbany » Mon, Aug 15, 2022, 10:07 PM UTC

martyvis wrote: post #195

jabbany wrote: post #93

Earlier quoted context omitted.

Actually most budget laptops still use plastic screens... It's only the high end models where things become glass. It almost makes sense, since if you're buying an expensive laptop, you're probably OK with higher cost of ownership too (as seen by the other replies on this thread of people spending multiple hundreds to repair their screens).

Touch screens need to be glass, which is also in a lot of higher end non-Apple laptops.

Actually they don't at all. I have a few older tablets that have plastic screens and touch works just fine (not great, but good enough).

The main benefit of glass is just that it looks nicer (clearer) and maintains the flatness of the screen better (compared to even harder plastic which will still deform a lot under pressure). On phones there is an additional benefit of scratch resistance, but that's less of an issue for laptops.

Re: MacBook Air M1 screen crack for no apparent reason

#203

Post by josephcsible » Mon, Aug 15, 2022, 10:07 PM UTC

auggierose wrote: post #194

haunter wrote: post #157

Earlier quoted context omitted.

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

And that's why you get Apple Care with your MacBook.

That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?

Re: MacBook Air M1 screen crack for no apparent reason

#204

Post by pattle » Mon, Aug 15, 2022, 10:07 PM UTC

cycomanic wrote: post #161

maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

I think having a strong personal attachment to a brand is actually pretty normal. If you spend a large chunk of your time using a companies products and those products make your easier/better it's understandable.

Re: MacBook Air M1 screen crack for no apparent reason

#205

Post by threeseed » Mon, Aug 15, 2022, 10:07 PM UTC

haunter wrote: post #157

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

And that’s why most people buy $500 laptops. Even if the screen broke you can probably buy a 3rd party one from Aliexpress for $100. But $800 for a replacement one? I’d rather sell the MBP for parts on eBay and buy a new one if must then pay that much. Like you would get more for that with a broken screen for sure, some people would fix it on their own or use it as a desktop computer. But I don’t have a SV engineer s…

> And that’s why most people buy $500 laptops

It's why you buy $500 laptops. You can't extrapolate that to most people.

Another reason is that they only have $500 and are buying whatever is available in that price range.

Re: MacBook Air M1 screen crack for no apparent reason

#206

Post by jamwil » Mon, Aug 15, 2022, 10:07 PM UTC

cycomanic wrote: post #161

maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

I don’t know that its what Apple does right but that the broader PC market continues to shoot itself in the foot. Little things like pre-installed bloatware and the inability to figure out smooth trackpad scrolling (still!) keep me firmly on Apple devices. And more recently, the M1 platform is remarkable, so I tip my hat to them for that and doing the basic stuff right (mostly—there have been blemishes obviously).

Re: MacBook Air M1 screen crack for no apparent reason

#207

Post by 8ytecoder » Mon, Aug 15, 2022, 10:08 PM UTC

cycomanic wrote: post #161

maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

It’s also because a good chunk of people also lie to get something fixed under warranty. Didn’t the other weak the article that rose to the front page talk in detail about the various frauds?

I wish Apple wasn’t like this and spent time investigating each defect accurately to identify and issue “recalls”. They sure have the money to do it. But like every other capitalistic company - including the ones that put a 1 ton missile on the road - they fix something when they have a financial incentive to do it. Class action lawsuits are a good incentive. Loss of goodwill is a hard to quantify but important one as well. And I’m sure there’s a suit somewhere in Apple spaceship doing these calculations.

Re: MacBook Air M1 screen crack for no apparent reason

#208

Post by tomxor » Mon, Aug 15, 2022, 10:08 PM UTC

cycomanic wrote: post #161

maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

Why would it? Seriously a large proportion even of the users bitten by this will still run to buy the next shiny apple device they release and then there is the other part of the users who are not affected and will blame the affected users for doing something wrong, because apple can't be in the wrong. I never understood the personal attachment and identification that some brands elicit it people (but credit to Apple…

> credit to Apple to achieving this, and I don't mean this ironically. They must be doing something right to gather such a following

Credit in a disgusting kind of way yes. A skill you can only admire abstractly.

This kind of thing has been going on for well over a decade now, the reality distortion field that Jobs left behind is very real... It's China level of denialism, pretty sure Apple's internal media control slogan is "never admit fault, deny everything, at all cost" - even big fat class action cost, because that's cheaper than breaking the delusion of the pretty, perfect device with a massive markup.

Once you've been burned once and they disrespect your intelligence you abandon them if you have any sense... but to be fair to others, some people become entrenched in the ecosystem and effectively have lockin, many of those poor souls do what any human does to protect their sanity in an impossible scenario, they lie to themselves to justify the economic and emotional cost to them - which ironically helps sustain the delusion for everyone else. Although maybe the single benefit of the big apps turning everything into a cloud subscription is that it reduces this somewhat.

But everyone has limits, I'm convinced there is a critical mass Apple will disenchant where the illusion will finally be broken for everyone and they burn their image. Since the company is well and truly into the milking stage I'm sure this will happen sooner than later - Investors have limited life spans even if companies do not.

Re: MacBook Air M1 screen crack for no apparent reason

#209

Post by xtracto » Mon, Aug 15, 2022, 10:08 PM UTC

traveler01 wrote: post #151

This is a widespread issue, it's almost like the computers are designed for this to happen. I've seen Windows laptops without any glass protection at the front with better durability.

Apple is the king of planned obsolecense in the computing segment.

Re: MacBook Air M1 screen crack for no apparent reason

#210

Post by auggierose » Mon, Aug 15, 2022, 10:09 PM UTC

josephcsible wrote: post #203

auggierose wrote: post #194

Earlier quoted context omitted.

And that's why you get Apple Care with your MacBook.

That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?

You are still free to sue them if it is actually a faulty product. But maybe you want to get a quick repair done in the mean time without shelling out $800?