Earlier quoted context omitted.
I used to practice law, so the process is a little more natural for me. Summary: 1. I read the terms of service that I originally agreed to. Found a requirement to first negotiate any dispute with their general counsel in good faith. So I wrote to them explaining that I declined the change in ToS terms, and asked for a refund of everything I'd purchased in connection with the headset, plus the dollar amount that it a…
What's the worst-case scenario here? What would have happened if they met you in court? What would have happened if they won?
It's the latter two that really gets their attention, as a customer dispute escalated into the business affairs of the top of the company where there's actual consequences.
For him, some time and possibility of dismissal.