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Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

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Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#151

Post by IndexCardBox »

vinodkd wrote: post #28
IndexCardBox wrote: post #24

Earlier quoted context omitted.

Especially considering this is a post about mental health, can we please quit labeling being picky as OCD? OCD is a serious condition, not a "haha I'm picky" joke.

didnt mean it as a joke. I did not have another label for my pickiness as you call it. i'm still learning these terms via my child who has been diagnosed, but the thing that bothered me is that it was misaligned. i have similar issues with magazine stacks that are not aligned, for example. i thought that was what was called mild ocd, hence used the word. make what you will of that.

Fair enough, it's just a pet peeve of mine. Like people who had a few too many drinks and start cracking jokes about being an alcoholic.

Have you looked into OCPD? (Obsessive Compulsive Personality Disorder) From my relatively uninformed knowledge on the subject, that sounds closer to OCPD. (Of course, talk to a licensed health practictoner, not a procrasting software engineer)

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#152

Post by levi-epstein »

d4mi3n wrote: post #111
sebisaacsinflow wrote: post #96

Earlier quoted context omitted.

Appreciate the feedback and we're working on potential solutions to this. We do refund everybody who requests one and send reminder emails and notification within 2 days of the free trial ending.

Fantastic to hear this--as the OP mentioned, having ADHD makes it hard to follow up on stuff like this. The original announcement mentioned you folks have a neuro-diverse team, which I applaud and respect. I hope you really take advantage of this to dog-food your own product and on/offboarding processes to catch stuff like this going forward. Keep at it! I'd love to see you succeed with this product.

Thank you so much - really appreciate <3

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#153

Post by lowkey_ »

skeletron wrote: post #48
throwanem wrote: post #38

Earlier quoted context omitted.

Billing an entire annual subscription up front, as opposed to monthly, seems especially questionable. What if the therapy doesn't work? What if it's so badly implemented that it can't work? You're still out a hundred bucks just the same, and that's just in the first year. edit: There is also a monthly subscription option, in the Apple app store at least. It's $22 a month - so over twice as much as the annual. This do…

I just downloaded the Android app to check, and it's a similar ratio as you describe for the Apple app store: £19.99 per month if paid monthly, but £7.17 per month (as £85.99 per year) if paid annually. And on my phone at least, the monthly payment option is also hidden behind a scroll down action: https://i.imgur.com/rV0bMTH.jpg , with the yearly subscription already selected by default. It would seem they're pushin…

> £19.99 per month if paid monthly, but £7.17 per month (as £85.99 per year) if paid annually.

As someone who's worked on pricing models, this speaks either to very little thought to pricing or a monumental churn issue.

A hefty discount for an annual subscription is generally something like 20%, and companies with good retention only offer ~10%.

Discounting over 50% if someone chooses annual either tells me (1) this company is low on funding and desperately needs the immediate cash flow, or (2) this company can't retain customers and is really lacking product-market fit.

Old YC would have absolutely helped the founders straighten this out, but it seems YC is now just a big cash grab and rolodex in the form of Bookface.

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#154

Post by samhw »

mStreamTeam wrote: post #148
samhw wrote: post #144

Earlier quoted context omitted.

My point is about the unbelievably privileged attitude of "you should make products for me free of charge, or else you're the greedy one". Not whether this specific product should exist, which is a different point from how it should be funded.

You're using quotes but I never said those words. Never speak on my behalf again. It's insulting. I don't want them to do it for free. I want then to not make a predatory product. I want them to make their money through a more honest business And if they can't do that, I want them to do nothing

Right, again, not wanting them to make it at all is a different point. You were proposing that they make it free of charge.

(As for 'quoting you', it's called paraphrasing. I'd have hoped it was rather obvious I was not suggesting that you said those exact words.)

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#155

Post by [deleted] »

skeletron wrote: post #22

Many of the reviews of the Android app are quite critical of the trial and payment model, for example: > CAUTION: After the free trial period (7 days), they will charge for an annual subscription ($102.95 US). This is OPT OUT, not opt in. In other reviews they say they will offer a refund (I will update when/if I get one) but for an app for people with executive function issues, an opt out format seems shady. Either…

[deleted]

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#156

Post by warent »

sebisaacsinflow wrote: post #96
d4mi3n wrote: post #51

Earlier quoted context omitted.

The problem isn’t the cost, it’s the way folks with ADHD are being charged. The whole point here is to help folks who are having trouble remembering to do things. Regardless of the economics, the optics here make this seem like exploitation. Making this opt-in avoids a dark pattern. Folks with ADHD are often impulsive and strike while the iron is hot—if this has value people will opt-in.

Appreciate the feedback and we're working on potential solutions to this. We do refund everybody who requests one and send reminder emails and notification within 2 days of the free trial ending.

This is a non-answer making it sound like this is some complex problem you're grappling with. Do the ethical thing and make it opt-in. Stop relying on distracted forgetful people to be so distracted and forgetful that they give you money.

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#158

Post by bserge »

what_is_orcas wrote: post #34
skeletron wrote: post #22

Many of the reviews of the Android app are quite critical of the trial and payment model, for example: > CAUTION: After the free trial period (7 days), they will charge for an annual subscription ($102.95 US). This is OPT OUT, not opt in. In other reviews they say they will offer a refund (I will update when/if I get one) but for an app for people with executive function issues, an opt out format seems shady. Either…

I mean, reading the description, it's hard not to get a little concerned: "a start up that's going to try to make money off of folks with ADHD" isn't a great starting place. I think this is sort of a broader start-up problem. Some things shouldn't be monetized (period, but for the sake of the audience, I'll add: at least not as aggressively as is required for a start-up).

If it actually works, an app like this could be worth 10x the price.

Getting rid of all the time waste, all the stress of AD is worth a lot.

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#159

Post by redmaverick »

skeletron wrote: post #22

Many of the reviews of the Android app are quite critical of the trial and payment model, for example: > CAUTION: After the free trial period (7 days), they will charge for an annual subscription ($102.95 US). This is OPT OUT, not opt in. In other reviews they say they will offer a refund (I will update when/if I get one) but for an app for people with executive function issues, an opt out format seems shady. Either…

>> After the free trial period (7 days), they will charge for an annual subscription ($102.95 US). This is OPT OUT, not opt in.

This is the norm right. I don't know ANY app that is OPT IN after the initial trial period is done. This is the Industry Standard.

Re: Launch HN: Inflow (YC S21) – Self-help app for people with ADHD

#160

Post by samhw »

carlisle_ wrote: post #149
colinplamondon wrote: post #139

Earlier quoted context omitted.

I'm entirely and completely unemphatic. I think these are loser concerns for when a startup first launches. These guys are moving the needle making improvements in a forward direction, and a big part of this thread is shitting on their launch, hyper-focusing on things they'll be able to change. Launch HN threads used to be about asking thoughtful questions, having a back and forth where people learn about new spaces,…

What kind of virtue signaling is congratulating a startup for their innovation before they've proven anything? Also the word is "empathy" not "emphatic".

Don't even bother. This is just the predictable RW vice signalling which has to pop up in every thread. They can talk as much as they want about hardnosed capitalism, but you're not very good at hardnosed capitalism if you can't build a product which wins over your target market, and instead have to argue with said target market about why they should be fans of your product.
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