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Apple store workers should be paid for time waiting to be searched, court rules

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#181
post #71

Earlier quoted context omitted.

Yeah that's messed up. Handing off already-paid for equipment should be smooth and a priority for them. Trying to think back when I picked up laptops, and it was always quick. But I had the freedom to go in during slow hours.

Microcenter got this right. They have a dedicated section and register for internet pickups. It's fantastic!

I thought this was the common thing to do now. I don’t go out to stores too much. But Target and Best Buy were my last two and both have sections on side for pick up.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#182

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

Or perhaps an incompetent employee really just gave it to the wrong customer? Maybe they were tired and distracted after a long day at their insufferable retail job? Maybe someone forgot to put your identifying sticker on the box? Seems unlikely that hussle pulled on you would work more than once, ever.

I've worked at jobs where this same exact scam was done for three orders of magnitude less profit, this seems totally reasonable.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#183

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

[deleted]

Re: Apple store workers should be paid for time waiting to be searched, court rules

#184
post #153

As a thought experiment, what if companies are made to pay for commute time? How would that change the labour market? Would they hire local? Provide better transportation? Work with cities to reduce congestion? Encourage more remote work? Decide it's too expensive to hire workers and cut hours? Work towards more inclusive housing?

They kind of sort of do via tax. The tax helps pay for the infrastructure that allow their employees to get to work, along with contributing to a healthy and educated workforce. If they paid directly I think it would result in a two (or more) tiered transport network, great for people in some jobs/companies but terrible for most.

The transport systems around the world are already many tiered. Unless everyone walks on their own two feet, that's pretty much a given.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#186

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

>Are you listening, Tim? Probably not.

This is a question for Jeff Williams, COO at Apple. I am often surprised with the amount of 3rd parties that Apple interacts with and the lack of integration between each group. Apple is the company of seamless integration after all...

Re: Apple store workers should be paid for time waiting to be searched, court rules

#187

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

> Furthermore I don’t want to risk some rogue employee’s goons taking it to the next level by physically attacking me and robbing me on the way to my car.

I don't think this is the right mindset—theft from your own employer is a white-collar crime. The type of people who would even be morally okay with stealing iMacs out of people's hands wouldn't be bothering to work for the store in the first place; they'd be bribing security to get in and then shuttling boxes into a van. Or holding up a delivery truck full of iMacs.

Also, getting a job specifically to steal from your employer is a pretty long-term strategy; it doesn't pay off if you only do it a couple of times. If you're doing this, you're probably doing it because you have a specific play that allows you to do it over and over without increasing the compound probability of getting caught—i.e. one that doesn't really generate any evidence personally implicating you (like the testimony of hired goons when later caught by the police), only equivocal evidence (like the fact that the person who came in to buy an iMac is a friend of the employee.) Really, generating negative utility for any individual (rather than just a corporation) in your theft, is a pretty surefire way to have someone (e.g. that same individual) take a look into what's going on.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#188
post #97

Earlier quoted context omitted.

In the minds of the corporate workers that came up with the Apple Store Brand Story, every Apple Store employee is your best friend and will jump at the opportunity to assist you, Apple's most loyal customer, with anything you need. So of course they're not going to make you wait in line like the PC Guy from those ads from 10 years ago would; they will be waiting for you when you walk in, just like Hachikō waited eac…

>ripped $20 bill This is a hilarious problem to anyone who has been using polymer bills for nearly a decade.

Um, polymer bills rip too.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#189
post #18

Earlier quoted context omitted.

more context >…The U.S. 9th Circuit Court of Appeals, where the case is now pending, asked the California Supreme Court to clarify whether state law requires compensation. … >A federal district court judge ruled in favor of Apple, deciding that workers had to prove they not only were restrained from leaving but that there was no way to avoid having personal items searched. >Apple said it could prohibit employees from…

> Apple said it could prohibit employees from bringing any bags or personal Apple devices into its stores altogether but gave them that benefit. What if you have asthma and need to keep an inhaler? Or one of the numerous other medical conditions that also necessitate keeping an item on hand.

The ADA obviously requires them to make accommodations.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#190

Earlier quoted context omitted.

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

I know Marco Arment has talked about some kind of Apple representative who you can order through when you’re the kind of customer who is spending bank there. Maybe something to look into, I didn’t get the impression that it was the same thing as Apple business but this was years ago I heard, maybe things change. I feel like if you ask Apple may have some experience with dealing with security around the walking with a…

You'd be surprised how unsophisticated it actually is for the rich. I have a friend who has this taxi driver guy go buy everything she needs out on the town and deliver it to her. Yes, a yellow cab driver. Groceries, clothing, a new laptop, whatever. He brings it and she pays him well.
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