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Apple store workers should be paid for time waiting to be searched, court rules

latimes.com

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Re: Apple store workers should be paid for time waiting to be searched, court rules

#71

Post by danso »

topkai22 wrote: post #35
danso wrote: post #26

Earlier quoted context omitted.

Really? (this is more of a genuine huh than a rhetorical huh) I guess I have relatively low expectations as a customer, but my most recent experience was picking up a laptop fixed up by AppleCare and I had to wait about 5 minutes for people ahead of me, but an employee found a place for me to sit and wait, and directed the relevant laptop-service employee to me when he was available. It seemed like a reasonable in-st…

I was asked to wait 45 minutes to pick up a bought and paid for phone. I left and came back later and found a more reasonable sales person, but still ended up waiting about 10 minutes. Then there was the time I made a service appointment, showed up slightly before my appointment, and waited 35 minutes for a “genius” to look at my phone. I don’t know if it’s just my local store, but I avoid Apple stores as much as I c…

Yeah that's messed up. Handing off already-paid for equipment should be smooth and a priority for them. Trying to think back when I picked up laptops, and it was always quick. But I had the freedom to go in during slow hours.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#72

Post by TheSpiceIsLife »

FriendlyNormie wrote: post #53
jrockway wrote: post #15

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

If you’re going to spend $50,000 on a computer, you can probably hire two security guards / off duty cops for an hour each at $250 an hour?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#74

Post by matz1 »

JohnFen wrote: post #69
matz1 wrote: post #51

Earlier quoted context omitted.

> You would steal from your employees too? if the benefit > risk/cost then absolutely.

I hope that I never accidentally work for or do business with one of your companies, then.

Fair enough, I would do it as long as I can still find employee, in other words as long as I can get away with it.

Likewise, for Apple if their action is not costly enough, they will continue doing it.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#76

Post by dghughes »

This reminds me of when I worked at a casino. I had to sign in my keys at the end of the night. My supervisor had the lock box keys and they got those keys from a Security officer. The supervisor was usually in the poker pit and couldn't leave. Other supervisors would be standing around talking about football and ignore me. I just stood there and waited making overtime while talking to the girls at the bar. The manger was so inept she couldn't get her staff to find five minutes to sign me out.

Some business seem to see your time at work as being your normal state of being and your own personal time as "unwork". I go to work for eight hours for the money trading my time for your money. The other 75% of my time is mine it's not unworking it's normal personal life.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#77

Post by throwaway2048 »

matz1 wrote: post #70
throwaway2048 wrote: post #47

Earlier quoted context omitted.

Grinding up babies into a fine powder might be profitable too, just another business decision,provided they can get away with it.

Yes its simply cost/benefit analysis.

So you would do the same?

Re: Apple store workers should be paid for time waiting to be searched, court rules

#78

Post by wuunderbar »

FriendlyNormie wrote: post #53
jrockway wrote: post #15

> Employees are supposed to find a manager or security officer to do the searches after they clock out. Employees estimate that waiting for and undergoing the searches can take five to 20 minutes, or, on busiest days, up to 45 minutes. This also seems to be their process for picking up orders at the store. It's pure chaos, and I find it at least somewhat amusing that at least Apple treats their employees and customer…

Does Apple really have a “process” for picking items up? I ordered a maxed out iMac Pro for around $15,000 and waited nearly a month for it to finally arrive at the store. I got a voice mail and an email instructing me to come pick it up. Only upon driving all the way to the store was I finally informed in person that they “accidentally” gave my iMac Pro to the wrong customer an hour ago who had merely ordered a base…

If you have it shipped you're not responsible for it until you sign for it.

Re: Apple store workers should be paid for time waiting to be searched, court rules

#80

Post by matz1 »

throwaway2048 wrote: post #77
matz1 wrote: post #70

Earlier quoted context omitted.

Yes its simply cost/benefit analysis.

So you would do the same?

I would not but I would not surprise if some people do. Thats why there is severe punishment for grinding baby.
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