211–220 of 238 posts
Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?
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It'd be awesome if there was an automation service for this. I'm sure tons of people would gladly pay to say "fuck waking up, it's already being handled."
I'm pretty sure that is PagerDuty, OpsGenie, and VictorOps
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Take a look at the RFCs coming out recently. DANE, in particular. DNSSEC is an important trust root that can be used to pin certificates in addition to PKIX (CAs), or, in some practical cases (such as mailservers), instead of them. Are you still running Telnet?
So you have deployed DNSSEC and are actively using DANE?
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I'm pretty sure that is PagerDuty, OpsGenie, and VictorOps
Sweet - I had no idea. Thanks. It just seemed like that was a fairly common opinion being voiced that they were tired of getting woken up at 3 am haha.
To be fair, I think the last time I was woken up to deal with something was like a year ago. ;)
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Yup, +1. I had a few questions during an Exchange to Google Apps migration last week, and I [voice] called support - they took my call, called back, followed up by email and voice and allowed me to re-open the case as required with related questions; all with the same support representative. Top notch, happy to be paying.
And what about the people who are paying by providing their information to Google for free? I don't see much support for them.
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Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible. EDIT: its not just for total system outages, it can be things which are localised to your cluster, or whatever - who knows. This is why these services are offered. To give those who need the piece of mind that if shit goes wrong, the company you're…
Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible. I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail. Their callcenters process thousands of calls per hour…
Maybe not for a $12 domain registration but Amazon does in some cases.
I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]
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Domain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot: https://www.dynadot.com/ They have a (custom) 2FA app and 2FA SMS. BTW this fri…
Are you doing anything interesting with DNSSEC?
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Google has datacenters in low energy cost locations (Oregon, Iowa, etc). Why not source low-cost, quality call center staff from those locations as well ("in sourcing")?
Oregon has one of the highest minimum wages in the country. $9.10 an hour.