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Google Domains

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Re: Google Domains

#181

Post by vacri »

david_shaw wrote: post #148
Justsignedup wrote: post #52

Earlier quoted context omitted.

When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.

I had a dissimilar experience. I upgraded our account to the Apps for Business trial. Although it was neat, I didn't really need it - so when the trial ended, I decided to revert to my free account. It turns out they don't let you do that. "Free trial" means 30 days free, then it's Apps for Business or no Apps at all. I felt (and, to some extent, still feel) extorted by that. The customer service experience was extre…

I am having that experience right now with Google Apps Mobile Device Management. I turned it on to do some testing, didn't realise that it 'autoenrolled' phones with existing accounts on that domain (There is a separate section for signing up phones that it looked like you had to go through). Now I've unticked every 'enable' box and tried to purge MDM from everywhere I can find it, but it still has the affected phones demanding to be signed up. I've lodged a support ticket, because there's a 'turn on' option, but doesn't seem to be a 'turn off'...

Similarly, if you have Apps for Business like we do, you don't get to see the history of your support cases - that's in the Google Enterprise Support Centre, which becomes available when your user count reaches 100. They did enable it when I asked for it, but it's just very odd that you can have a paid service like this, yet not see your case history unless you're 'big enough'. I don't understand why the case history triggers on '100 users' rather than 'is paying us money'.

Overall GApps is nice... but there are a lot of rough edges and corner cases.

Re: Google Domains

#182

Post by Chronic28 »

richardkmichael wrote: post #130
Justsignedup wrote: post #52

Earlier quoted context omitted.

When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.

Yup, +1. I had a few questions during an Exchange to Google Apps migration last week, and I [voice] called support - they took my call, called back, followed up by email and voice and allowed me to re-open the case as required with related questions; all with the same support representative. Top notch, happy to be paying.

And what about the people who are paying by providing their information to Google for free? I don't see much support for them.

Re: Google Domains

#183

Post by andrewflnr »

callmeed wrote: post #139
Justsignedup wrote: post #52

Earlier quoted context omitted.

When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.

That's not what "cold calling" means ...

Fine. Point is, they were proactive.

Re: Google Domains

#184

Post by argaba »

moe wrote: post #155
opendais wrote: post #118

Earlier quoted context omitted.

I get calls at 3am for outages. Remind me what business hours are again? Plenty of domain & DNS providers offer 24/7 x 365 support.

And... you think your call is going to make an outage get resolved quicker, or what do you want to call them for? The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.

Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible.

EDIT: its not just for total system outages, it can be things which are localised to your cluster, or whatever - who knows. This is why these services are offered. To give those who need the piece of mind that if shit goes wrong, the company you're paying will deal with immediately.

If Google is positive that their services will be uninterrupted or error prone between 9pm and 9am then they should advertise so. Things happen. Things do go wrong, they should think about expanding their support teams in other international offices to have a good coverage for the world clock.

Re: Google Domains

#185

Post by uses »

joeframbach wrote: post #45

Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?

Yeah, there is no way I'd trust Google with something as important as domains.

At this point they create and destroy products on a whim. They have 900 products so who cares if a million users get pissed.

Like Google Play Music All Access or any number of modern Google Things, this is something they're doing because "what if we don't", not because they have anything special to provide.

Re: Google Domains

#186

Post by kolev »

At $12/year, I'm not leaving GoDaddy, which pricing nobody can beat. With the Domain Club pricing, I get .com at $8.19. The only thing GoDaddy lacks is an API, but can't pay 50% just for this luxury.

Re: Google Domains

#187

Post by jdmichal »

opendais wrote: post #170
moe wrote: post #155

Earlier quoted context omitted.

And... you think your call is going to make an outage get resolved quicker, or what do you want to call them for? The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.

It isn't always a total outage. Sometimes it is just someone fat fingered something.

Or a badly seated network cable that managed to vibrate loose. Had that one happen to me, and there's absolutely nothing that can fix it other than feet on the ground.

Re: Google Domains

#188

Post by AlyssaRowan »

GigabyteCoin wrote: post #72
anigbrowl wrote: post #25

Earlier quoted context omitted.

I would far rather deal with Google than GoDaddy or some of the other domain registrants I've dealt with. I realize some people have had poor customer service experiences with Google, but mine have always been OK. Obviously I speak as a consumer, if I were running a business depending on Google services my support needs would be more urgent and my expectations higher.

>I would far rather deal with Google than GoDaddy Would you rather deal with Google as opposed to Namecheap? A great company with superb support that specializes in nothing but domain names and dedicated hosting? I wouldn't.

NameCheap still doesn't even have DNSSEC.

People have been asking for, what, five years now?

Re: Google Domains

#189

Post by AlyssaRowan »

desufnoc wrote: post #160
bwblabs wrote: post #102

Earlier quoted context omitted.

Domain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot: https://www.dynadot.com/ They have a (custom) 2FA app and 2FA SMS. BTW this fri…

Are you doing anything interesting with DNSSEC?

Take a look at the RFCs coming out recently. DANE, in particular.

DNSSEC is an important trust root that can be used to pin certificates in addition to PKIX (CAs), or, in some practical cases (such as mailservers), instead of them.

Are you still running Telnet?

Re: Google Domains

#190

Post by dorfsmay »

Garbage wrote: post #180
Thiz wrote: post #124

They stole $200 from my adsense account accusing me of clicking my own ads, which I never did. Their automated system never let me prove I didn't do it so they just stole my money. I give a flying fuck if I was a false positive in a huge corporation with millions of customers they can't serve all with quality support. No, Im not giving them my business never again until they apologize.

I don't know if this is true or not, but some guy has "leaked" some information about AdSense "fraud" - http://pastebin.com/qh6Tta3h

If this is true, why didn't that person anonymously leak proofs to the FBI or wikileak?
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