171–180 of 238 posts
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Will be interesting to see how this fares - perhaps Google can use positive results from here to improve their customer support image (despite Larry Page's voiced opinions saying Google call centers "are ridiculous").
Google has datacenters in low energy cost locations (Oregon, Iowa, etc). Why not source low-cost, quality call center staff from those locations as well ("in sourcing")?
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Try Hover. Customer support is great and there's zero up-selling when buying a domain. It's a couple dollars more than GoDaddy but more than worth it.
Domain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot: https://www.dynadot.com/ They have a (custom) 2FA app and 2FA SMS. BTW this fri…
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When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.
That's not what "cold calling" means ...
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When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.
I had a dissimilar experience. I upgraded our account to the Apps for Business trial. Although it was neat, I didn't really need it - so when the trial ended, I decided to revert to my free account. It turns out they don't let you do that. "Free trial" means 30 days free, then it's Apps for Business or no Apps at all. I felt (and, to some extent, still feel) extorted by that. The customer service experience was extre…
Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?
Has Google ever "sunset" a product they actually charge money for? That might help us understand what they'd do in this case. But I don't think there's a lot of precedent there.
http://socialmediatoday.com/jordanv/2264086/google-sunsets-w...
I'm glad they are more focused on their core competences and are not distracted by side projects. I'm also glad to see the amount of work that went on developing this site, white text over white background, for example, is super readable. Sweating the details indeed. http://i.imgur.com/rcTAu9l.jpg
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I had a dissimilar experience. I upgraded our account to the Apps for Business trial. Although it was neat, I didn't really need it - so when the trial ended, I decided to revert to my free account. It turns out they don't let you do that. "Free trial" means 30 days free, then it's Apps for Business or no Apps at all. I felt (and, to some extent, still feel) extorted by that. The customer service experience was extre…
There is no free apps account and they make that pretty clear I don't see how you have a complaint to stand on, just about any service with a free trial means paid after the trial period is up.
They stole $200 from my adsense account accusing me of clicking my own ads, which I never did. Their automated system never let me prove I didn't do it so they just stole my money. I give a flying fuck if I was a false positive in a huge corporation with millions of customers they can't serve all with quality support. No, Im not giving them my business never again until they apologize.