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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#491

Post by niea_11 »

ElFitz wrote: post #489
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

Edit: As a kind someone pointed out, I made the wrong assumption that the first response was entirely Anthropic’s, and not the author. ~~I mean, the worse part is the gif at the end of the message.~~ ~~What are they even trying to do? What are they trying to convey? It just feels like being given the finger and getting my face rubbed in it on top of that.~~

I think that comment is the reporter sharing anthropic's response and the gif is his reaction to their response

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#492

Post by yu3zhou4 »

pdpi wrote: post #207
yu3zhou4 wrote: post #131

Earlier quoted context omitted.

Maybe it’s in order to have an external provider to blame for failures and shift the blame/responsibility?

A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.

Good idea, too! Why do you see my explanation as cynical, though?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#493

Post by 0x_rs »

>Thanks for the report! This was an overactive anti-abuse system. Fixed.

This is the most interesting line to me. "Anti-abuse system"? I would bet the system is far from being just a conditional on a specific filename. In other words, this supposed anti-abuse system might be far more pervasive without the user's knowledge. And perhaps even more importantly, who thought upcharging instead of blocking is the correct approach to dealing with this alleged "abuse"? Is this some anti-distillation feature they let Claude itself write looking at past distillation attempts producing similar artifacts or what?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#494

Post by blitzar »

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

I have been badly affected - it killed my vibe.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#495

Post by trymas »

kelnos wrote: post #402
aliljet wrote: post #190

I wonder how this kind of response from Anthropic is actually being read by the community at large. If you consider the rough sentiment of the r/ClaudeCode subreddit against the r/Codex subreddit, you can see that there is a definite loudness among the folks departing ClaudeCode for Codex. Something big is shifting on the ground, I think.

I'm not really sure what to do here. I refuse to give Altman money, but Anthropic keeps disappointing me over and over with crap like this. Gemini seems behind? Not touching Grok. Meanwhile I've integrated CC into my workflow enough that I'd feel frustrated cutting out all LLM agent use. I don't have the hardware to run models locally, and I'm not excited about the idea of spending that money. I could use a different…

GLM5.1, Kimi K2.6, MiniMax M2.7

Personally tried GLM subscription. Bought it during new years discount: 36$ for a YEAR.

Cannot burn tokens through with personal project use. From what I can see in stats they allow 25-100M tokens in 5h period (for cheapest plan), depending on the model. GLM5.1 could be a bit slower and likes to (over)think, but I don't see practical differences from Sonnet 4.6 or Opus 4.6.

> I refuse to give Altman money, but Anthropic keeps disappointing me over and over with crap like this. Gemini seems behind? Not touching Grok.

My thought process is totally the same. And even there's slight concern about ethics using GLM, at least in my conciousness, openai is worse and grok is the worst of them all by far, no competition.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#496

Post by irthomasthomas »

yu3zhou4 wrote: post #492
pdpi wrote: post #207

Earlier quoted context omitted.

A less cynical explanation is that it helps decouple product failures from support failures. Last thing you want is for your customer support to break whenever your product breaks.

Good idea, too! Why do you see my explanation as cynical, though?

A cynic is what an optimist calls a realist.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#497

Post by yorwba »

deaux wrote: post #477
sensanaty wrote: post #436

Earlier quoted context omitted.

[flagged]

That being flagged is completely absurd and honestly I believe you're right because I've never seen anything like it on HN. It's completely out of place for that comment to be flagged to death. That isn't natural.

It wasn't flagged. Compare to this comment by the same user that was actually flagged: https://news.ycombinator.com/item?id=47954834 Note the part where it says [flagged] [dead] instead of just [dead].

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#498

Post by throwaway277432 »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

So? Everyone is saying to just look at the LLM outputs for PRs etc. and just ignore how it was created. We should apply that standard right here too.

This is Anthropics initial response, which they walked back ONLY because of the HN outrage. Without HN, that would've been tge official answer.

I'll judge them on that, thank you.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#500

Post by dev_l1x_be »

muwtyhg wrote: post #378
boc wrote: post #321

Earlier quoted context omitted.

[flagged]

You realize the thread you are commenting on is not about scaling or downtime, but about a billing bug that Anthropic refused to fix until it become a Streisand effect? If you're happy to continue paying a company that has demonstrated it will steal your money, admit it, and refuse to return it, more power to you. The AI industry is moving fast enough that there will be plenty of players to pick up customers who don'…

I assume Anthropic just realized that their business model is not profitable and they started to do some crazy stuff to dial down cost on their end without transparency. Customer support is not a priority because it is just cost. The changes in March and the new Opus 4.7 slop are probably the side effects of this. This is my speculation, no evidence yet.
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