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HERMES.md in commit messages causes requests to route to extra usage billing

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Re: HERMES.md in commit messages causes requests to route to extra usage billing

#471

Post by abustamam »

Lerc wrote: post #413
mcmcmc wrote: post #384

Earlier quoted context omitted.

Does AI using first person pronouns gross anyone else out? If there’s one AI regulation I could get behind it would be banning the use of computer systems to impersonate a human

I don't perceive an AI as impersonating a human if it uses first person pronouns. Emulating is not impersonating. One is behaving similarly, the other is asserting that the similarity implies equivalence. I have not personally encountered an AI who claimed to be human (as far as I could detect)

I agree with you, but I also envy you for having never encountered an AI scam bot (where someone would hack someone's WhatsApp or other account and use an Ai to get money from them, or even do the "hey sorry I missed your call" scam).

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#472

Post by shj2105 »

trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

hey guys can you please fix claude design? I've been trying to test it tonight and already used up 20% of my usage and all i get is continuous [unknown] missing EndStreamResponse errors (and this is after your status page reflected everything ok).

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#473

Post by abustamam »

quietsegfault wrote: post #376
mystraline wrote: post #312

Earlier quoted context omitted.

I'd recommend a good credit card like Amex, and a lawyer. These fucks only respond when they get bad publicity.

Amex, like basically all other card issuers, have essentially stopped giving customers preference in chargebacks since 2020 or so. What used to be solid advice now rings hollow - you’re more likely to be asked for information that not available to you than allowing your chargeback to go through.

Anecdotal but Chase helped me out when my gym kept charging me after I canceled. I kept my cancelation receipt and sent that in and that's all I needed to do.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#474

Post by ilamont »

Animats wrote: post #300
hvb2 wrote: post #81

Earlier quoted context omitted.

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…

“Court judgments are not self-enforcing. Solvent or honest debtors will want to pay soon after judgment is entered. A judgment will show up on credit reports and will be a matter of public record. This will be a problem for any judgment debtor attempting to borrow money. Most banks will require any unsatisfied judgments to be paid before they will lend new money. …

If the judgment debtor has only personal property and no real estate, the situation is very different. Personal property depreciates with time, can be damaged and can be easily hidden. Real estate is not going anywhere. One of two things will eventually happen with a judgment lien on real estate. If the debtor is financially viable, he will eventually have to pay off the judgment lien in order to sell or refinance the property. One day, the telephone will ring and someone will want to know where to send the check.”

https://fullertonlaw.com/enforcement-of-judgment

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#475

Post by rhettsnaps »

iammrpayments wrote: post #463
strictnein wrote: post #257

Earlier quoted context omitted.

Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent. If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of…

I heard facebook is even worse

Facebook = Faceless

Amazon = Screw the actual forest but buy more carbon intensive stuff packaged in dead trees

TikTok = TimeWaste

Robinhood = Rob The Hood

OpenAI = ClosedAI

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#476

Post by kingstnap »

ImPostingOnHN wrote: post #367
stavros wrote: post #344

Earlier quoted context omitted.

To be fair, that looks like an LLM response.

That may be true (and likely is), but it doesn't explain why that initial answer from Anthropic was "we can't" instead of the truth, which is "we can".

It's not hard to imagine how this happens. I assume most people here have used these models extensively.

The help bot system prompt probably includes some statement about how Claude should phrase everything as "we".

The system prompt includes statements about how it doesn't have tools for managing funds.

A little bit of A and a bit of B and you get a message from Haiku telling you that you can't get your money back said as though this isn't a trivial customer service thing to do.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#477

Post by deaux »

sensanaty wrote: post #436
trq_ wrote: post #264

Hey everyone, Thariq from the Claude Code team. We've been on this since the bug surfaced. Everyone affected is getting a full refund and an extra grant of usage credits equal to their monthly subscription as our apology. You can see my original post here: https://x.com/trq212/status/2048495545375990245 . We’re still working on sending emails to everyone affected. Our support flow wasn't set up to route a complex bug…

[flagged]

That being flagged is completely absurd and honestly I believe you're right because I've never seen anything like it on HN. It's completely out of place for that comment to be flagged to death. That isn't natural.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#478

Post by lmm »

kryogen1c wrote: post #438
Master_Odin wrote: post #118

Earlier quoted context omitted.

They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.

Sorry this is totally unrelated but it caused me to have an epiphany: Google is not a software, hardware, or SaaS company. They are an ad-funded moonshot R&D incubator, searching only for billion dollar lightning strikes. Every part of their business exists only to broker and sell ads or capture more market share to show ads to or to collect and trade data/Metadata for better ad targeting.

> They are an ad-funded moonshot R&D incubator, searching only for billion dollar lightning strikes.

No, they're an ad company that funds a small moonshot R&D incubator to ethicalwash them. If the moonshots work that's nice, but it's not the purpose.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#479

Post by danpalmer »

ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

They are agreeing to a refund, but pushing back on further compensation above that. That's pretty fair. The previous paragraph says they'll action the refund.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#480

Post by hvb2 »

Animats wrote: post #453
kelnos wrote: post #398

Earlier quoted context omitted.

How would that work for a company like Anthropic, where there's no physical store, no cashier, and no cash, even?

You go after their bank account, which is a slightly different procedure. The main headache is finding their bank account. The best way to do this is to find someone they pay and seeing what source account was used.

No. You can actually request those details from them. But that's a very lengthy process.

We got to the point that the other party just didn't show up, and the judge just set a new date multiple times...

The judge could've gone for a bench warrant, where a sheriff picks up the person the day before to make sure they're present... But that also didn't happen.

If there's no physical store, just cross your fingers they pay the judgement

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