Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

HERMES.md in commit messages causes requests to route to extra usage billing

github.com

Post reply on HN
Print view View original

131–140 of 568 posts

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#131

Post by yu3zhou4 »

avree wrote: post #108
stickfigure wrote: post #12

Earlier quoted context omitted.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

Anthropic doesn't even use their own harnesses for their support chatbots (they're using fin.ai) - that's how little support matters to them. Seems like either you get attention on HN, know someone working there, or are at a large enough company to have an enterprise contact - otherwise, no reply.

Maybe it’s in order to have an external provider to blame for failures and shift the blame/responsibility?

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#133

Post by AstroBen »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

A real employee (bcherny) read the issue, responded that the bug was fixed, and then completely ignored the request for a refund.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#134

Post by cm11 »

stickfigure wrote: post #12
ecshafer wrote: post #3

> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.

The official response feels AI generated. I suspect this is a preview of our future. "You're totally right! I'm sorry but you're going to have to piss off anyway. Would you like to spend a few more hours discussing it with our AI chatbot? It won't help. But if it makes you feel better, it will probably cost us an extra $0.12 in tokens." I'll bet the first human at Anthropic learns about this from HN.

This is of course already how (human) customer service is deployed.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#136

Post by GuinansEyebrows »

Arainach wrote: post #88
dakiol wrote: post #78

Earlier quoted context omitted.

You could quit, for starters

If anyone with principles quit the moment a company did something bad, you'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving. Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service…

> there would be no hope of the company ever improving.

if they can't do anything about it now, what makes you think that situation will change in the future? if remedial action would be punished by those higher on the ladder, it certainly won't be promoted by those folks, leaving this hypothetical employee in exactly the same position they're currently in.

quit.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#137

Post by mothballed »

massysett wrote: post #124
hvb2 wrote: post #81

Earlier quoted context omitted.

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

I sat in small claims court one day to watch. A plaintiff won a judgment. He asked the judge: “what do I do now?” The judge replied: “well, if you’re reading the paper one day and see ‘defendant wins the Powerball,’ then you know exactly what to do.”

I've heard of people putting a lien on stuff like the employee's desks and chairs and then they surprise pikachu when the sheriff shows up and the assholes that didn't pay it have nowhere to sit. No idea if it's true, but it was convincing.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#138

Post by fc417fc802 »

hvb2 wrote: post #81
ep103 wrote: post #47

Earlier quoted context omitted.

Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court

Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....

That will really depend on the business. You can absolutely escalate to seizing their assets (including legal fees for the whole process) assuming you can locate them. If they take the stonewalling to the extreme and have a physical location in many (most? all?) US jurisdictions you can show up with the sheriff and a box truck and start physically taking their things as compensation. There's bodycam footage of this if you're curious.

Re: HERMES.md in commit messages causes requests to route to extra usage billing

#139

Post by GuinansEyebrows »

Arainach wrote: post #104
dakiol wrote: post #92

Earlier quoted context omitted.

> and there would be no hope of the company ever improving. I don't see anything wrong with this. My integrity and values are above any company's. Companies can go to hell for all I care

[flagged]

> Instead you would have an equally powerful company with no moral compass whatsoever.

given the information we have, this describes the current state.

Post reply on HN