71–80 of 568 posts
"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing." Not sure I've ever seen a company openly take this position. This is a crazy policy.
In many countries, this also isn't legally tenable.
And to get to that point, you need to be willing to spend a lot more than 200$.
Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
"Whether you think you can, or you think you can't—you're right" - Henry Ford
Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?
Earlier quoted context omitted.
I'm in. What's next?
Local LLMs. Krasis is one such tool that allows large models using blended GPU/RAM. ik_llama for better performance than llama. ComfyAI for local image generation. Nanocrab seems better for orchestration. Still need a good system capability firewall.
I recently had my automatic reload double charge me $100. I tried reaching out to Anthropic, but my only option (of course) was a chat agent. After going through a conversation with it, I was told someone would reach out to help with the matter. Never happened. I eventually reached out to my credit-card company and did a dispute, which they just ruled in my favor.
I should have denied the PayPal charge on my bank account, that always gets a real human to look into it. Lesson learned.
Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude. I don't like it, but can't do much about it.
Earlier quoted context omitted.
This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
I don't think you even need to go that far. Just refute the charges with your credit card. Very high likelihood of a successful refund since they already acknowledged their error in writing.
Earlier quoted context omitted.
This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
I don't think you even need to go that far. Just refute the charges with your credit card. Very high likelihood of a successful refund since they already acknowledged their error in writing.