C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)
I'm in. What's next?
Use your brain to solve problems not a computer.
HERMES.md in commit messages causes requests to route to extra usage billing
41–50 of 568 posts
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#42What a series of disasters that are happening at Anthropic nowadays. I am not even sure what is going on with Opus 4.7 I had to switch back to 4.6 and 4.6 was already a downgrade (anecdotal + the github thread with the harness changes).
I am cancelling my subscription as it is impossible to justify these degradations and paying for a subpar service especially now that we have at least 3 more models that are as good as Opus and there is the pi project that is undoubtedly the best harness.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#43> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?
I think it's they don't want to set a precedent on refunding for bugs because one bug could cost them millions.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#44Is sasha-id an Anthropic employee or official bot, or a prank? The structure of its response is strange, plus that gif. Cherny's response seems like the only legitimate one. My question is serious; apologies if the answer is obvious to you.
The second reply post was his copy and paste response from Anthropic's support staff along with a funny meme mocking it. He just didn't put it in a blockquote or quotation marks.
It was obvious to me, but I can see how somebody could get confused from that.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#45Earlier quoted context omitted.
This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
If you file pro se and even if you've agreed to ten thousand arbitration clauses, they'll at least have to spend $200 on a lawyer to respond. So, you can waste as much of their money as they wasted of yours.
$200 for you is not the same as $200 for them
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#46tbh these last few months of anthropic’s behavior is the most aggressively I’ve seen a company burn so much customer goodwill so quickly
They're making their moves while everyone thinks ChatGPT is shite.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#47Earlier quoted context omitted.
This is exactly what small claims court is for. Small claims court is exempt from arbitration requirements (which are primarily aimed at avoiding class action suits). It doesn't require you to hire a lawyer, and probably won't get your account automatically nuked the way a credit-card chargeback would.
You're totally right! Please refer to paragraph 213 of your service agreement, in which you agree to binding arbitration with an arbiter of our choosing at your cost. I hope this answers all of your questions! Have a wonderful day!
Not legally enforceable, but absolutely something that it would say in order to dissuade you from going to small claims court
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#48Anthropic employee here (opinions are my own): the response " [...] However, I need to let you know that we are unable to issue compensation [...]" was, as you imagined, generated by Claude.
I don't like it, but can't do much about it.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#49C'mon folks, let's stop using Claude|ChatGPT|etc en masse. It's time to start the revolution (from our beds, at least)
I tried to switch to a competing inferencing platform but they have billing issues as well.
Re: HERMES.md in commit messages causes requests to route to extra usage billing
#50> However, I need to let you know that we are unable to issue compensation for degraded service or *technical errors* that result in incorrect billing routing. This is very surprising. I've never seen a legitimate business not give refunds for technical errors of their own fault. Minimum Anthropic should credit the full amount to them.
Maybe Anthropic is just testing the waters to see what they can get away with. Left unchallenged (court, charge back, whatever) why change course?
Well, with the Chinese AI divisions becoming a serious competitor more and more, they should start caring about their reputation. Otherwise people will go to the cheaper competitor.