401–410 of 568 posts
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They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
Unsure how true that is. Google cloud is tiny compared to aws for a reason. It matters. People will switch if you piss them off.
I wonder how this kind of response from Anthropic is actually being read by the community at large. If you consider the rough sentiment of the r/ClaudeCode subreddit against the r/Codex subreddit, you can see that there is a definite loudness among the folks departing ClaudeCode for Codex. Something big is shifting on the ground, I think.
Meanwhile I've integrated CC into my workflow enough that I'd feel frustrated cutting out all LLM agent use.
I don't have the hardware to run models locally, and I'm not excited about the idea of spending that money. I could use a different harness with one of the services that runs open-weight models for me, but I feel like the cost would be prohibitive. I'm paying $100/mo right now and that's all I'm willing to spend.
Is Hermes the name of a new model? After Mythos?
I am confused. The person who created the PR is user "sasha-id". The person saying no to the refund is also user "sasha-id". What? Where was it exactly thats someone from Anthropic said no to a refund request? I feel I am missing the obvious somehow.
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Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....
If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…
https://www.yahoo.com/news/articles/bank-america-foreclosed-...
(Consult a lawyer before trying anything like this)
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If the business has a physical presence somewhere, it's not hard. In California, you can get an order to the Sheriff for a "till tap" or an "8 hour keeper". A till tap means a sheriff's deputy or two show up and take the money out of the cash register. A "keeper" means they stand next to the cashier all day and take in money as customers pay. There are fees for this, a few hundred dollars, and they're added to the ju…
How would that work for a company like Anthropic, where there's no physical store, no cashier, and no cash, even?
Assume that all the avenues a company has to enforce debts against you, you also have those avenues to enforce debts against a company. It just usually doesn't happen that way around, in practice.
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Just saying, small claims court is a farce. You can win, and then the losing side just ignores the verdict. Then you can go back and figure out how to get your money, depending on the business this might be really hard. And this isn't a hypothetical. I have had this and never seen any of the money from the judgement....
I sat in small claims court one day to watch. A plaintiff won a judgment. He asked the judge: “what do I do now?” The judge replied: “well, if you’re reading the paper one day and see ‘defendant wins the Powerball,’ then you know exactly what to do.”
Noncompliance with a court order is one of the worst situations to be in, because a court can order almost anything to coerce compliance, including getting your bank to just send the money to the plaintiff, freezing your bank accounts, sending a sheriff to take your assets, or putting you in jail for an unlimited time until you comply - this last one often happens when cryptocurrency is involved so the court can't actually seize it. They'll just jail you until you give it up. I think the longest contempt of court time was 20ish years.
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Being able to freely threaten reprisal against people exercising their rights circumvents those rights. Freedom of association applies to individuals; it's a non-sequiter here.
I think there's a line between retaliating against someone, and refusing to help them in the future. I do not believe that refusing to do business with an individual, where your business provides a non-life-critical service, is retaliation. A water company refusing to provide water to your home would be problematic. A luxury handbag store refusing to allow you to purchase more luxury handbags would not. Image as a hy…
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They saw how Google providing absolutely terrible customer service for a very long time has done nothing to hurt their bottom line and decided to copy.
This is exactly it. I feel like I see more posts bitching about Anthropic than OpenAI, yet at the same time it seems like nobody moves away from Anthropic. As long as the strategy works, why bother changing it?
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Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent. If you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of…
$100-200k/mo gets you an "Account Strategist" that changes every 3-6 months and whose advice can be summed up by "spend more".