Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

We have a 99% email reputation, but Gmail disagrees

blogfontawesome.wpcomstaging.com

Post reply on HN
Print view View original

111–120 of 325 posts

Re: We have a 99% email reputation, but Gmail disagrees

#111

Post by SoftTalker »

cs02rm0 wrote: post #39

> At our CORE, our instinct is to only email folks when we actually have something fun to share. A big release, something we’re excited about, news worth your time. That’d probably be every couple of months, if that. Respectful. Low noise. Low noise for some fonts is zero emails. In the nicest way possible, users aren't excited about your big release, they're just not.

This is a simple case of "we" and "you" having different points of view. Sure, "we" think we have something fun to share, big news, we haven't emailed in a couple of months so users are probably anxious to hear from us. "You," the user, is getting 20 emails a day from people who think they are sharing something fun, only emailing every couple of months. They're flagging all that as spam, and that's why Gmail won't send your spam anymore.

Re: We have a 99% email reputation, but Gmail disagrees

#112

Post by sonar_un »

NotGMan wrote: post #81
prmoustache wrote: post #57

Email subscriptions is and has always been the wrong way to go. If you want to provide a news subscription service, provide RSS. If you want to receive news about a particular service/company, subscribe to their RSS feeds. No reputations and delivery issue to handle for the provider, no subscriptions and unsubscriptions to manage for provider, can be managed locally by user. Providers have easy setup, users have full…

Who actually uses RSS compared to email? 1% of your customers?

Seriously, almost no one uses RSS. Of course it's the best format for subscriptions, but the average person uses e-mail and understands e-mail.

Re: We have a 99% email reputation, but Gmail disagrees

#113

Post by SoftTalker »

fnord77 wrote: post #49
Brybry wrote: post #38

Earlier quoted context omitted.

Do they have an easy-to-unsubscribe link in the marketing spam (cannot include logging into the user's account)? I have a generic name gmail account and people with my name frequently accidentally use my email address when signing up for stuff. When I get unsolicited mail which doesn't include a simple unsubscribe link then I just report as spam instead.

> Do they have an easy-to-unsubscribe link in the marketing spam I've noticed a recent trend where unsubscribing actually does nothing

I've long noticed an old trend where subscribing somehow works instantly, but unsubscribing takes "60-90 days to process."

Re: We have a 99% email reputation, but Gmail disagrees

#114

Post by RobotToaster »

Youden wrote: post #7

How do you get email addresses? Do people freely and explicitly choose to sign up to your mailing list, or is it baggage that you're forcing on them without their consent? I notice that when I go to https://fontawesome.com/ and click "Start for Free", I'm asked for my email address. This isn't necessary for me to use the icons. I just need a page that tells me to add the necessary tags for cdnjs [0]. I think your pro…

So many of these "freemium" things will spam you relentlessly asking you to upgrade.

This one doesn't have the best history either, although it's officially open source, at least at one point the build system was private[0]. I've not kept up with the drama, so I have no idea if that is still the case.

[0] https://github.com/FortAwesome/Font-Awesome/issues/12199#iss...

Re: We have a 99% email reputation, but Gmail disagrees

#115

Post by roryirvine »

antiloper wrote: post #47

>Right before we hit send on our announcement emails for our new Build Awesome Kickstarter campaign... This is spam.

Yes, so they collected emails from users of one product and are now spamming marketing emails about a fundraising campaign for a different product.

That's at least two steps removed from being merely questionable. I'm really struggling to understand how they imagined that this wouldn't end up being blocked.

Re: We have a 99% email reputation, but Gmail disagrees

#116

Post by ryandrake »

em-bee wrote: post #101
ryandrake wrote: post #93

Earlier quoted context omitted.

They don't need to be verified through E-mail or through the phone, though. A simple landing page after you sign up that says: "We signed up [E-mail] for this service using [phone number]. If this is incorrect, [click here] to make corrections" would work, too. Frankly, I'm getting tired of having to constantly "verify" this and "confirm" that every time I sign up for or log into an online service. It's especially an…

how do you prevent malicious use intentionally signing up someone else without verification? and how do you verify your own email if you are not technically competent enough to know how to spell your email correctly? (probably not an issue for students, but just seeing stories here on hackernews about people receiving emails not meant for them shows that this is an issue)

I guess whether that matters depends on the actual application. As long as it's not spamming (E-mail or phone), the impact of having an incorrect email address may be low.

Re: We have a 99% email reputation, but Gmail disagrees

#118

Post by nathanaldensr »

itopaloglu83 wrote: post #41
Youden wrote: post #7

How do you get email addresses? Do people freely and explicitly choose to sign up to your mailing list, or is it baggage that you're forcing on them without their consent? I notice that when I go to https://fontawesome.com/ and click "Start for Free", I'm asked for my email address. This isn't necessary for me to use the icons. I just need a page that tells me to add the necessary tags for cdnjs [0]. I think your pro…

I don’t know if this is true with Font Awesome, but more and more companies are spamming my inbox despite disabling any promotional emails in their settings. So, I mark any unwanted email as spam in Gmail immediately, and even leave bad reviews. Having my email address is not the same as having my consent. Stop trying to roofie us with malicious EULAs.

I've noticed the same. Companies are disguising what are obviously marketing, advertising, or promotional content as "transactional." Experian is probably the most famous of these offenders. They send "transactional" emails every month that can't be opted out of when they notice changes in my credit file (everyone's credit file changes every month almost by definition!) It's scummy, intentional, and IMO breaking the law.

Re: We have a 99% email reputation, but Gmail disagrees

#119

Post by bradleyankrom »

cube00 wrote: post #82
itopaloglu83 wrote: post #41

Earlier quoted context omitted.

I don’t know if this is true with Font Awesome, but more and more companies are spamming my inbox despite disabling any promotional emails in their settings. So, I mark any unwanted email as spam in Gmail immediately, and even leave bad reviews. Having my email address is not the same as having my consent. Stop trying to roofie us with malicious EULAs.

>more and more companies are spamming my inbox despite disabling any promotional emails in their settings. The other trick I've noticed is companies will add new categories and default those on. I'll see a whole page of categories and somehow the last one will be enabled even though I'm sure I'd have turned them all off when I disabled the bulk of them.

LinkedIn does this and it is annoying

Re: We have a 99% email reputation, but Gmail disagrees

#120

Post by nathanaldensr »

echelon wrote: post #59
itopaloglu83 wrote: post #41

Earlier quoted context omitted.

I don’t know if this is true with Font Awesome, but more and more companies are spamming my inbox despite disabling any promotional emails in their settings. So, I mark any unwanted email as spam in Gmail immediately, and even leave bad reviews. Having my email address is not the same as having my consent. Stop trying to roofie us with malicious EULAs.

Are you an entrepreneur or an employee? Do you know how exceedingly hard it is to grow a business and how shameless you have to be in the face of adversity to make it work? It sucks. You have to do this stuff to get a customer relationship. The thing Apple and Google get for free and try so hard to snip you out of. Maybe it wouldn't be so bad if we regulated market monopolies and caused them to break up. More money t…

You're asking for others to take abuse on your behalf because your needs are more important than theirs. You're abusive. Stop coping and admit the truth. You're part of the problem but wrapping it in victimhood.
Post reply on HN