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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#421

Post by TylerE »

mmmlinux wrote: post #371
0xFEE1DEAD wrote: post #360

Someone on reddit [0] mentioned that they updated their device via USB and hadn't encountered any issues. If that's true, then it might actually have been the previous firmware update that silently bricked the device. Or maybe Samsung only test in a controlled lab environment without real world signal interference. In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies. I h…

My girlfriend had to wear a sleep monitoring device, and the instructions also had stuff to that effect. including putting all phones in airplane mode and unplug any assistant speaker things you might have. I assume the real purpose of this is to make you actually sleep. But they claimed it was to make the data collect properly...

It’s much more just typical manufacturer trying to avoid liability. It costs them nothing to say don’t do that, and if it cuts tech support costs by 1%.

Re: Samsung Q990D unresponsive after 1020 firmware update

#422

Post by dsr_ »

bhaney wrote: post #414
mh- wrote: post #411

Earlier quoted context omitted.

The app enables other features like changing EQs, etc.

Yeah, I'm not sure why I'd want that on my headphones themselves. I just set it to a neutral EQ during initial setup, and now I change the EQs elsewhere in the audio pipeline (music app, mixer, etc) just like we were all doing before the advent of headphones with their own apps.

None of my headphones have firmware to update. They connect with copper (8000BCE) wires (1830CE) to a 3.5mm jack (1950CE) based on a 1/4" phone plug (1890CE). Some of them use neodymium (1885CE) magnets.

If I want equalization or convolution I apply them upstream shortly after decoding.

Re: Samsung Q990D unresponsive after 1020 firmware update

#423

Post by qingcharles »

sva_ wrote: post #61
elzbardico wrote: post #35

Samsung sucks. Their customer support is a joke. And this is across the world. Right now I am back in Brazil, just got a new samsung product. It was delivered non-functioning. Hours since I submitted a ticket. No answer. Talking to a real human being is impossible.

Their hardware is technically great. It is the software that sucks.

It seems that way. The camera on the S24U seems to be a decent piece of engineering which is totally hosed by awful software and a sensor that can't be accessed at full res by third party apps.

Re: Samsung Q990D unresponsive after 1020 firmware update

#424

Post by caminante »

johnklos wrote: post #172
caminante wrote: post #75

HN title is editorialized. I assume "bricked" is a lot worse, i.e., permanent. Comments show that there might be resolutions and potential for firmware patch. [0] Bad updates happen. [0] https://us.community.samsung.com/t5/Home-Theater/Samsung-Q99...

"bricked" usually means bricked for most people - those of us with EPROM programmers wouldn't count. They did this with their Blu-Ray players about five years ago: https://www.theregister.com/2020/07/18/samsung_bluray_mass_d... Each device had to be shipped to a repair center because they needed to directly re-flash the flash storage. The issue with the Blu-Ray players was that an update caused it to get in to a stat…

> "bricked" usually means bricked for most people

This is too circular for me. Google "bricked" and you get the Oxford Languages definition, which says "...typically on a permanent basis."

e: HN headline has been corrected

Re: Samsung Q990D unresponsive after 1020 firmware update

#425

Post by gmueckl »

bhaney wrote: post #372
0xFEE1DEAD wrote: post #360

Someone on reddit [0] mentioned that they updated their device via USB and hadn't encountered any issues. If that's true, then it might actually have been the previous firmware update that silently bricked the device. Or maybe Samsung only test in a controlled lab environment without real world signal interference. In any case, it's mind boggling how a multi billion dollar company lacks proper rollout strategies. I h…

I also have a pair of XM4s. I installed the app briefly when I first got them so I could turn off the voice notifications on connection/mode change, and then immediately uninstalled it and have never needed it again. Why on earth would I want to update the firmware on my perfectly working headphones?

How is the audio compression codec[0] negotiated between the phone and the headphones over Bluetooth? IIRC, Sony supports higher quality codes outside of the standard BT required ones. Is the app required for that negotiation or is it all in the operating system now?

[0] There is no lossless high quality audio over BT, only a bunch of lossy codecs.

Re: Samsung Q990D unresponsive after 1020 firmware update

#426

Post by davkan »

gr4vityWall wrote: post #390
davkan wrote: post #307

Earlier quoted context omitted.

Fair enough. Many of my end users were indeed eager or at least willing to learn as you say. A non-insignificant portion were not though, and those are the ones I'm speaking of. But that was also a professional environment. Your interested users had some obligation to the company and the support of professionals like yourself to guide them. Additionally, I don't think these people are stupid, and I'm not demeaning th…

> I don't think these people are stupid, and I'm not demeaning them. Sorry if it sounded like I was implying you thought that, or called them stupid, I didn't mean it that way. That statement wasn't trying to 'refute' anything you said either - it was just expanding on my anecdote of what I saw that it worked or not, whether in a professional environment or somewhere else. Now, replying to your recent post, > It's th…

No worries, I agree with you in principle and for my own usage but, in practice I don’t want my grandma to have to think about security at all and I’d prefer if there were very few ways she could be social engineered to circumvent what security is there.

Beyond that I think total control can still be achieved in the realm of hobbyists who can run Linux or flash alternative firmwares etc.

Re: Samsung Q990D unresponsive after 1020 firmware update

#427

Post by caminante »

nickthegreek wrote: post #181
caminante wrote: post #75

HN title is editorialized. I assume "bricked" is a lot worse, i.e., permanent. Comments show that there might be resolutions and potential for firmware patch. [0] Bad updates happen. [0] https://us.community.samsung.com/t5/Home-Theater/Samsung-Q99...

A soft brick is still a brick.

Yet, as you note, still different.

I'll take a chance on a hardware update if the forums say "soft brick." If people are saying "brick," then I'm only moving forward if I'm prepared to write off the device.

edit: HN headline has been corrected

Re: Samsung Q990D unresponsive after 1020 firmware update

#428

Post by bhaney »

gmueckl wrote: post #425
bhaney wrote: post #372

Earlier quoted context omitted.

I also have a pair of XM4s. I installed the app briefly when I first got them so I could turn off the voice notifications on connection/mode change, and then immediately uninstalled it and have never needed it again. Why on earth would I want to update the firmware on my perfectly working headphones?

How is the audio compression codec[0] negotiated between the phone and the headphones over Bluetooth? IIRC, Sony supports higher quality codes outside of the standard BT required ones. Is the app required for that negotiation or is it all in the operating system now? [0] There is no lossless high quality audio over BT, only a bunch of lossy codecs.

IIRC, the app isn't actively involved in bluetooth audio negotiations, but it does allow you to change settings within the headphones around what codecs it will advertise support for and prefer to use. Those settings have reasonable defaults and any changes you make persist on the headphones even if you uninstall the app.

Re: Samsung Q990D unresponsive after 1020 firmware update

#429

Post by hn_acc1 »

commandlinefan wrote: post #190
tmpz22 wrote: post #20

Earlier quoted context omitted.

Wouldn’t radio silence increase damages to customers and result in increased liability?

Remember when Crowdstrike crashed half the computers on the planet for a full day? Well, if you do, you're one of the few, because people are still using Crowdstrike, and the stock is still doing well overall.

I'm guessing there are surveillance features (I don't know) and companies put up with it for that reason.
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