I have one of these systems. Not sure why anyone would ever leave it connected to the internet though.
Airplay (and presumably Cast) support require a WiFi connection. I explicitly blocked external connections to mine.
Samsung Q990D unresponsive after 1020 firmware update
31–40 of 580 posts
Re: Samsung Q990D unresponsive after 1020 firmware update
#32List price $2,000. What was the update supposed to improve/fix?
All the bugs they had no time to fix to bring it to market faster ;)
Re: Samsung Q990D unresponsive after 1020 firmware update
#33Earlier quoted context omitted.
Probably some new AI/tracking/ad delivery features
Few things over the past few years have infuriated me as much as tracking and advertising being introduced at the OS level, especially on TVs. I'm looking at you, LG! I will gladly pay more for a TV that doesn't try to advertise Roku's streaming service to me or track my kids' watch history. Seems like they are few and far between, though. The best thing we have been able to come up with is leaving the TV itself disc…
> I will gladly pay more for a TV that doesn't try to advertise Roku's streaming service to me or track my kids' watch history. Seems like they are few and far between, though.
Plug in an Apple TV?
Re: Samsung Q990D unresponsive after 1020 firmware update
#34Re: Samsung Q990D unresponsive after 1020 firmware update
#35Samsung sucks. Their customer support is a joke. And this is across the world. Right now I am back in Brazil, just got a new samsung product. It was delivered non-functioning. Hours since I submitted a ticket. No answer. Talking to a real human being is impossible.
Re: Samsung Q990D unresponsive after 1020 firmware update
#36Should be codified by law: - If a firmware can be updated, it must keep a minimum ROM feature so it can be recovered. - No device should be updated without the *owner* explicit intention to do so. - Full docs must be released if the vendor stops supporting it.
> - No device should be updated without the owner explicit intention to do so.
Ahh! But you are just leasing the software!! Samsung is technically the owner!!
Re: Samsung Q990D unresponsive after 1020 firmware update
#37Earlier quoted context omitted.
Probably some new AI/tracking/ad delivery features
It's a speaker system. It plays sound. Why could it possibly have AI, tracking, or ad delivery?
Insert ads into the music the customer is playing, using AI to find pauses, and track what songs they're playing for data gathering?
Re: Samsung Q990D unresponsive after 1020 firmware update
#38Should be codified by law: - If a firmware can be updated, it must keep a minimum ROM feature so it can be recovered. - No device should be updated without the *owner* explicit intention to do so. - Full docs must be released if the vendor stops supporting it.
> No device should be updated without the *owner* explicit intention to do so.
That point has practical issues, because most consumer electronic customers are technically dumb.
Consequently, you end up with a long-tail of deployed device firmware versions, which makes support a nightmare (fix this external integration that broke... across 20 different versions).
I'd phrase it more in terms of:
- Every device must include an option for owners to disable automatic firmware updates.Re: Samsung Q990D unresponsive after 1020 firmware update
#39My Samsung TV got more and more unusable with every update. Over the years, saved apps, like Youtube, started to disappear every time it woke up. Then it would default to their Samsung TV app, rather than your last app. Samsung TV app happened to be on the Baywatch channel every time my young children started the stupid thing. Finally, after it took 2 minutes to load the youtube app, I factory-reset the device, disconnected the internet from it, and put a Beelink mini PC in front of it. Works flawlessly.
Samsung product life cycle support seems like planned obsolescence.
Re: Samsung Q990D unresponsive after 1020 firmware update
#40Two important features I insist on for products I develop: 1. Staged rollout of firmware updates. It’s common practice for apps and software but for some reason it’s less common with firmware. Rolling out to 1% (or less, depending on scale) of devices and waiting a day is cheap insurance. Side note: Build a good relationship with customer service people so you hear about these things immediately. 2. A failsafe firmwa…
#2 has been a godsend in the custom/HEDT PC market. Many expensive motherboards now come with a "dual BIOS" system that gives you an older known working image to boot from, in case flashing a new version broke something that can't be easily undone.