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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#61

Post by sva_ »

elzbardico wrote: post #35

Samsung sucks. Their customer support is a joke. And this is across the world. Right now I am back in Brazil, just got a new samsung product. It was delivered non-functioning. Hours since I submitted a ticket. No answer. Talking to a real human being is impossible.

Their hardware is technically great. It is the software that sucks.

Re: Samsung Q990D unresponsive after 1020 firmware update

#65

Post by ww520 »

grishka wrote: post #34
mcs5280 wrote: post #16

Earlier quoted context omitted.

Probably some new AI/tracking/ad delivery features

It's a speaker system. It plays sound. Why could it possibly have AI, tracking, or ad delivery?

Broadcast high frequency tunes in the background for other devices to pick up to identify you.

Re: Samsung Q990D unresponsive after 1020 firmware update

#66

Post by paradite »

grishka wrote: post #44
nemomarx wrote: post #37

Earlier quoted context omitted.

Insert ads into the music the customer is playing, using AI to find pauses, and track what songs they're playing for data gathering?

Yeah but why would anyone actually buy that then?

You are asking the right question, but to the wrong person.

Re: Samsung Q990D unresponsive after 1020 firmware update

#68

Post by yubiox »

I made the mistake of connecting my bose noise cancelling earbuds to the phone app so I could disable autoplay. They updated without any warning and now they won't charge properly and the noise cancelling sucks. It used to be amazing. Never connect anything and never take updates unless you need a specific fix.

Re: Samsung Q990D unresponsive after 1020 firmware update

#69

Post by lopis »

ziddoap wrote: post #10
tylerflick wrote: post #8

I have one of these systems. Not sure why anyone would ever leave it connected to the internet though.

> Not sure why anyone would ever leave it connected to the internet though. Most people aren't techies. They buy the thing, and use it as instructed.

Sometimes I wonder if HN folks are purposefully obtuse or so deep in their bubble that they don't understand how 99% of people think and operate. The average user will always favour convenience over some invisible concept like privacy.

Re: Samsung Q990D unresponsive after 1020 firmware update

#70

Post by pjmlp »

napolux wrote: post #59
eYrKEC2 wrote: post #39

My Samsung TV got more and more unusable with every update. Over the years, saved apps, like Youtube, started to disappear every time it woke up. Then it would default to their Samsung TV app, rather than your last app. Samsung TV app happened to be on the Baywatch channel every time my young children started the stupid thing. Finally, after it took 2 minutes to load the youtube app, I factory-reset the device, disco…

I have a similar experience with my high-end Samsung TV from 2013. The TV itself still works perfectly so I'm not replacing it soon (still 1080p, not 4K, but...), but over time, Samsung has steadily removed key features with each update. When I first bought it, it supported Skype video calls (and now the integrated webcam can't be used at all), IPTV streaming, and various third-party apps — all of which are now gone.…

The issue is not Samsung per se, it is the smart TV crap we can't get rid of.

With luck there are some old TVs still on remaining stock and that is about it.

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