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The failure of the Domino's 30-minute delivery guarantee

thehustle.co

211–220 of 316 posts

Re: The failure of the Domino's 30-minute delivery guarantee

#212
post #197

An offer so good (dangerous, yes) that took a shitty pizza place to a current 16B-ish valuation is a failure? This is actually a good example of a mediocre product growing due to an incredible offer. Something that most business don’t event bother to consider. Your offer is definitely more important than even features in most cases.

In fairness to Domino's, they did also increase the quality of the pizza. It is at least no longer terrible. https://hbr.org/2016/11/how-dominos-pizza-reinvented-itself

I actually like it a lot

Re: The failure of the Domino's 30-minute delivery guarantee

#214
post #152

Earlier quoted context omitted.

Doctors telling patients they're fat doesn't help them get skinnier. The literature is pretty clear that in every double blind study, the category of medical advice or helping make nutrition and exercise plans leads to 0lbs average weight loss over 5 years.

No, but some people do need to be informed of how dangerous it is, and doctors can either prescribe weight loss medications or give a referral to a doctor specializing in medical and surgical weight loss. Regardless, it’s something I would expect doctors to nag patients about, the same way my dentist nags me to floss.

Why, if there's proven to be no benefit?

Re: The failure of the Domino's 30-minute delivery guarantee

#215
post #205

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

It's much broader than that. Having people with little to no understanding of work evaluate and exercise power over it has been foundational for capitalism since its beginning.

What hasn't that been foundational towards? I think that goes back all the way to god-emperors of the first cities.

Re: The failure of the Domino's 30-minute delivery guarantee

#216
post #159

Earlier quoted context omitted.

"They're offering a free pizza if it takes over 30 minutes, I wonder if they can manage that during rush hour?" Seems like a fairly normal response.

Some basic empathy shows that his intellectual curiosity is not worth putting stress on some dude. That worker clearly is under a lot of pressure to deliver pizzas quickly, that's why he was out the door immediately with no small talk. Think about that delivery guy's state of mind when he realizes he just received an order at rush hour at an address that's hard to reach, and if he misses it he will probably get penal…

There are people who see a system and wonder how it can be broken or misused, or whether there's corner cases where the guarantees the system offers don't hold up. These people sometimes take actions that inconvenience or harm others, but we value them nonetheless because we acknowledge that these systems must be fixed, and this cannot happen if nobody draws attention to it.

If some hacker notices that a website has sequential id's and no session cookies and you can use this to dump their entire database, you think this doesn't cause any stress for the employees?

Re: The failure of the Domino's 30-minute delivery guarantee

#217
This campagin is still alive in China today. But the circumstances are different tho, distances are closer (denser community), and drviers use mopeds insteads of cars (can navigate through cities faster than cars).

And if an order exceeded 30 mins, the customer will receive a 9-inch pizze coupon.

Re: The failure of the Domino's 30-minute delivery guarantee

#218

Earlier quoted context omitted.

"corporate greed" is gen z talk... The current economic climate has a lot of gen z's suffering, they see capitalism as the problem, thus everything is corporate greed. It is a low quality signal, along the lines as a fiduciary duty to screw customers for profit.

It seems like an extremely straightforward term to me, describing corporations prioritising their own profit over customer experience. I’m a millennial and I’ve heard the term in use a lot longer than Gen Z have been around.

It is still a pretty stupid term that shows they have understanding of economics shallower than a puddle. Not reducing the profit margin to zero is also prioritizing profit over customer experience.

Re: The failure of the Domino's 30-minute delivery guarantee

#219
post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

> The insane thing is people trying to make a livable wage off of "gigs". > We should stop pretending this is or ever can be reasonable full-time employment. Hypothetically, imagine a society that required welfare claimants to accept any job they were offered. If any would not work, neither should he eat. Should such a society allow shitty/exploitative/dangerous jobs to exist, and force welfare claimants to work them…

I don't think a gig economy app's open signup process is considered an offer for unemployment purposes. (If it were how would anyone get unemployment payments?)

Re: The failure of the Domino's 30-minute delivery guarantee

#220
post #21

Earlier quoted context omitted.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

> tastier I often see this mentioned during discussions of home cooking as if it were objective truth, but it confuses me because I enjoy a pie from the local pizza parlor as much as I enjoy my boeuf bourguignon. It's a different experience for sure. There's pleasure to be had in taking the time for the mise en place and coming up with tweaks over time to micro-optimize the flavor, but is it really tastier?

One factor that makes the comparison more apt may be accounting for the price difference. I can cook at home for a fraction of the price, or spend just as much but use much better ingredients.

When I do eat out there is always something nice about not having to cook or clean up. That skews it a bit for me, maybe it wasn't actually as tasty as cooking at home but the whole experience is nicer (on occasion).

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