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The failure of the Domino's 30-minute delivery guarantee

thehustle.co

181–190 of 316 posts

Re: The failure of the Domino's 30-minute delivery guarantee

#181
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post #3

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The funnest opening scene of any cyberpunk book. Perfect for a film treatment.

Directed by Neill Blomkamp

Hopefully not. He made District 9 then every single following film he's made has been from mediocre to garbage.

Re: The failure of the Domino's 30-minute delivery guarantee

#182
An offer so good (dangerous, yes) that took a shitty pizza place to a current 16B-ish valuation is a failure?

This is actually a good example of a mediocre product growing due to an incredible offer. Something that most business don’t event bother to consider. Your offer is definitely more important than even features in most cases.

Re: The failure of the Domino's 30-minute delivery guarantee

#183
post #168
post #142

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My SO is a restaurant manager, and she has told me that the only reviews/ratings that have any positive effects are 5s out of 5. 4 out of 5? You might as well have put 0 or 1. It's extremely toxic.

I remember once I bought a car and the salesman said if I had any reservations about giving him a 10/10 on every question in the survey no matter what it was that I should text or call his personal phone and he'd do whatever he could to fix it, also directly saying that it's better for them to have 95% of people not fill it out at all and get 10/10 from everyone else than to have 100% completion with a single 9/10. I…

This is classic Goodhart's Law stuff[1]. The key takeaway is that any company that implement these kinds of incentives doesn't actually give a shit about customer experience, they just like to play pretend.

[1] https://en.wikipedia.org/wiki/Goodhart%27s_law

Re: The failure of the Domino's 30-minute delivery guarantee

#184
post #43

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The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

It should not be considered okay for there to be jobs that cannot earn a decent wage because they are categorized as "supplement jobs." Especially since we observably see people working these jobs full time. I order doordash on weeknights on occasion. Who is delivering to me if the drivers are just people supplementing on the weekend or during the school day while their kids are away? If you are working, then you sho…

It might actually be a good policy to de-fractionate jobs. A fast food store will take what could be ten full-time positions, and break those up into thirty part-time positions. It could be mandated that if the total hours of the business's part-time positions are some level above one or more full-time positions, that they must hire the full-timers. While some would no doubt still complain, this should be an improvement for most and business's can't make honest claims that they're suffering economic penalty.

Re: The failure of the Domino's 30-minute delivery guarantee

#185

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You don't use "artificial intelligence" for routing. You've just fallen to marketing speak.

Pathfinding algorithms are absolutely artificial intelligence. A* and so on were invented in just that sort of research. It may not be AGI, but that was never claimed.

If I write an if statement, is that AI?

Re: The failure of the Domino's 30-minute delivery guarantee

#186

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Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

A service economy with proper living wages is absolutely possible. I’m not a fan of such an economy because any country, especially one as large as the U.S., has no reason to be a single sector economy and plus as we saw during the pandemic and are seeing in the Ukraine war, a lack of domestic manufacturing capabilities is a significant strategic threat. However, the gig economy model is a choice. A choice that can b…

No argument there. Startup culture's ongoing war on low wage workers is a fucking travesty.

Re: The failure of the Domino's 30-minute delivery guarantee

#187
post #176

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> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

I had I think, a related issue. I moved, need a new dentist, called one, told them I wanted to take a sleeping pill because it helps me with my anxiety from previous painful dentist visits. They said they'd have their office manager call me back. He vehemently steered me to another dentist. It was ridiculous how much corp-speak he used to try to convince me it was in my best interest. They had a 5/5 rating. I assume…

Asking someone to temporarily take on the responsibility of your medical wellbeing while admittedly being on psychotropics is a bit of an ask, isn't it?

Re: The failure of the Domino's 30-minute delivery guarantee

#188

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> There are millions of people who can have a livable wage in a service industry. There are millions of illegal immigrants, living 5 to a bedroom proping up the resturant industry. The back of house doesn't do very well at all, its only the wait staff that makes a fair wage for the effort.

The solution is not to provide assistance to underpaid illegals. Better to penalize the company for hiring and underpaying them.

Ok so having roughly doubled the cost of restaurant meals what's our next move?

Re: The failure of the Domino's 30-minute delivery guarantee

#189
post #113

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The meme of a living wage is a nice one. It hits most moral frameworks as fair. The concern I have with it is it isn't defined. What does living mean? When I belonged to a high demand religion that is known for "helping" its membership, financial assistance was dedicated to the preservation of life only. Not the preservation or growth of the quality of life. So if you had a medical life transition and a mortgage, the…

Protecting water & air is, in fact, very materialistic. Nobody wants to live in the exclusion zone.

Indeed. But the definition of what is protected and by what methods can be somewhat idealistic.

As an almost absurdist starting point that highlights this spectrum - several eons ago byproducts from bacteria poisoned the atmosphere and threatened life on earth until plants and eventually animals evolved, enabling homeostasis to occur.

And some people today live at the periphery of Chernobyl by choice, much like the animals in the exclusion zone that are thriving.

So it's reasonable to point to an implemented standard and consider it an ideal, perhaps even worth defending!

Re: The failure of the Domino's 30-minute delivery guarantee

#190

Earlier quoted context omitted.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

And yet the average American is richer than ever, and far, far richer than the rest of the world.

Not sure where you're basing that on. Household debt is up and wages have been stagnant for decades.
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