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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#41

Post by erinaceousjones »

xvector wrote: post #34
lll-o-lll wrote: post #31

Earlier quoted context omitted.

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver! Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

[flagged]

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

Re: The failure of the Domino's 30-minute delivery guarantee

#42

Post by chii »

zztop44 wrote: post #39
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

if there was an objective way to value the quality of a commit, rather than how long it took, then yes, this method of rating would work.

The length of time is not proportionally related to the quality (it's not even inversely proportional - i think there's no relationship between time taken to do a commit and its quality).

Re: The failure of the Domino's 30-minute delivery guarantee

#43

Post by c22 »

erinaceousjones wrote: post #41
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

The insane thing is people trying to make a livable wage off of "gigs".

We should stop pretending this is or ever can be reasonable full-time employment.

Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

Re: The failure of the Domino's 30-minute delivery guarantee

#44

Post by throwaway61646 »

ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

On the other hand it's not hard to imagine how a modern pneumatic tube mail system could be abused (trafficking, terrorism, ...).

Re: The failure of the Domino's 30-minute delivery guarantee

#45

Post by tazu »

onion2k wrote: post #33
tazu wrote: post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

I'm willing to bet you wouldn't be willing to accept your boss firing you after one mistake though.

Totally, but I think there was more than one mistake in that instance.

Re: The failure of the Domino's 30-minute delivery guarantee

#46

Post by zztop44 »

chii wrote: post #42
zztop44 wrote: post #39

Earlier quoted context omitted.

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

if there was an objective way to value the quality of a commit, rather than how long it took, then yes, this method of rating would work. The length of time is not proportionally related to the quality (it's not even inversely proportional - i think there's no relationship between time taken to do a commit and its quality).

Do you really think it’s impossible for a manager to rate a commit or completed ticket (including taking into consideration how long it took vs how long they think it should have taken).

I don’t think many software developers would want to work under such a system. Yet we build them for other people.

Re: The failure of the Domino's 30-minute delivery guarantee

#47

Post by tacker2000 »

badgersnake wrote: post #27
MoneyAugust wrote: post #9

Btw, it works in india

Are you referring to the Dabbawala system for lunches? That’s a really interesting example.

No, that doesnt have anything to do with it. Dominos delivery drivers are not part of the Dabbawala system.

Re: The failure of the Domino's 30-minute delivery guarantee

#48

Post by seoulmetro »

Swizec wrote: post #21
_heimdall wrote: post #8

Earlier quoted context omitted.

I don't think this one is actually true. I remember TV dinners replacing home cooked meals not eating out. Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

And the people who Uber Eats everything or go out for dinner are always the first to cry about cost of living or how prices in restaurants are so high. And then they cry that groceries are the same price.... ahah

Re: The failure of the Domino's 30-minute delivery guarantee

#49

Post by forgetfreeman »

c22 wrote: post #43
erinaceousjones wrote: post #41

Earlier quoted context omitted.

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

Yeaaaaaah, remember when the bulk of US manufacturing and industry was offshored a few decades ago and pundits were falling all over themselves to explain how we were transitioning to a "service economy"? Well this is what a service economy looks like.

Re: The failure of the Domino's 30-minute delivery guarantee

#50

Post by bagels »

qeternity wrote: post #30
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

They aren't bad in themselves, but the consequences of reckless driving are.
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