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The failure of the Domino's 30-minute delivery guarantee

thehustle.co

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Re: The failure of the Domino's 30-minute delivery guarantee

#151
post #46
post #42

Earlier quoted context omitted.

if there was an objective way to value the quality of a commit, rather than how long it took, then yes, this method of rating would work. The length of time is not proportionally related to the quality (it's not even inversely proportional - i think there's no relationship between time taken to do a commit and its quality).

Do you really think it’s impossible for a manager to rate a commit or completed ticket (including taking into consideration how long it took vs how long they think it should have taken). I don’t think many software developers would want to work under such a system. Yet we build them for other people.

> Do you really think it’s impossible for a manager to rate a commit

if the manager is able to know how long something would've taken, it is because the task is simple and already well specified. Therefore, the work will be similar to delivery analogy from the OP. I do believe some places (such as oracle) do this sort of rating (heard from the grapevines).

However, most work i find that require a developer isn't simple tasks, but complex cognitive thinking to come up with a solution. I dont believe a rating system works for such work. Peer judgement, as well as long term results (such as a stable, working system that expands as required in a timely manner) work much better. But by the time the long term comes, the developer's contributions would've been diluted if the team expands massively due to success, or have moved on!

Re: The failure of the Domino's 30-minute delivery guarantee

#152

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

Doctors telling patients they're fat doesn't help them get skinnier. The literature is pretty clear that in every double blind study, the category of medical advice or helping make nutrition and exercise plans leads to 0lbs average weight loss over 5 years.

Re: The failure of the Domino's 30-minute delivery guarantee

#153
post #15

My dad tells a story that happened in 198X while the 30-minute guarantee still existed. He was living in DC and traffic in his neighbourhood was absolutely abysmal at peak hours when gov employees were leaving work. Apparently it could take 20 minutes just to get drive a few blocks. So he ordered pizza with the delivery time carefully planned to coincide right when traffic was greatest. Yet somehow the drive was able…

What your dad did is not cool. Stressing out some delivery worker to try to scam a free pizza is gross.

Re: The failure of the Domino's 30-minute delivery guarantee

#154
post #96
post #53

Earlier quoted context omitted.

> Absolutely zero consideration for the possibility that the problem wasn't the staff, but the completely arbitrary 30 minute policy that couldn't possibly be consistently adhered to across thousands of franchisees without introducing significant risk to staff Could it not? I'm sure I could organise a pizza restaurant with a 99.9% success rate delivering pizzas within 30 minutes (the nationwide top- performing restau…

Or come up with a way to finish the pizza in transit that delivers an acceptable product.

Attach a pizza oven to a drone...

Re: The failure of the Domino's 30-minute delivery guarantee

#155

Earlier quoted context omitted.

The one real downside is that learning to cook well at home spoils eating out - it sets your standards for what constitutes a good meal that much higher. If I'm spending €16 on a plate of pasta, it better be a lot better than I can make myself.

You are so right. There are very few things I look forward to when thinking about eating out - french fries is one. I don't deep fry and air fry or baked at home does not compare to the real thing. Steak is one where I've had better at a restaurant, but it was a $100/person type of place that work paid for. Mine at home is not quite there, but far above the average steak. When I eat out now I'm hoping to find some co…

The trick with steak, I’ve found, is to think “Steak is $50”. Then you spend that money at the butcher instead of a restaurant. Put it on a skillet for a couple minutes each side and voila, you have a delicious steak way better than you’d find at any normie non-michelin-star restaurant.

Cooking is 60% having good ingredients, 30% avoiding mistakes, and 10% technique.

Re: The failure of the Domino's 30-minute delivery guarantee

#156
post #152

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

Doctors telling patients they're fat doesn't help them get skinnier. The literature is pretty clear that in every double blind study, the category of medical advice or helping make nutrition and exercise plans leads to 0lbs average weight loss over 5 years.

No, but some people do need to be informed of how dangerous it is, and doctors can either prescribe weight loss medications or give a referral to a doctor specializing in medical and surgical weight loss.

Regardless, it’s something I would expect doctors to nag patients about, the same way my dentist nags me to floss.

Re: The failure of the Domino's 30-minute delivery guarantee

#157
post #153
post #15

My dad tells a story that happened in 198X while the 30-minute guarantee still existed. He was living in DC and traffic in his neighbourhood was absolutely abysmal at peak hours when gov employees were leaving work. Apparently it could take 20 minutes just to get drive a few blocks. So he ordered pizza with the delivery time carefully planned to coincide right when traffic was greatest. Yet somehow the drive was able…

What your dad did is not cool. Stressing out some delivery worker to try to scam a free pizza is gross.

"They're offering a free pizza if it takes over 30 minutes, I wonder if they can manage that during rush hour?" Seems like a fairly normal response.

Re: The failure of the Domino's 30-minute delivery guarantee

#158

Will take this as an opportunity to complain about how sub-par dominos ordering is in Canada compared to Belgium. In Belgium, they have a modern website with a real-time tracker for when the food will arrive. In Canada, they have a progress bar that just says “out for delivery” without any indication of how long it will take. Their website and ordering experience in Canada is so frustrating that I mostly stopped gett…

[deleted]

Re: The failure of the Domino's 30-minute delivery guarantee

#159
post #153

Earlier quoted context omitted.

What your dad did is not cool. Stressing out some delivery worker to try to scam a free pizza is gross.

"They're offering a free pizza if it takes over 30 minutes, I wonder if they can manage that during rush hour?" Seems like a fairly normal response.

Some basic empathy shows that his intellectual curiosity is not worth putting stress on some dude. That worker clearly is under a lot of pressure to deliver pizzas quickly, that's why he was out the door immediately with no small talk. Think about that delivery guy's state of mind when he realizes he just received an order at rush hour at an address that's hard to reach, and if he misses it he will probably get penalized.

Re: The failure of the Domino's 30-minute delivery guarantee

#160

Earlier quoted context omitted.

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

May I suggest reading the article you're commenting on?

I read the article. I don't think the article made a persuasive case that this policy was bad.
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