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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#31

Post by lll-o-lll »

qeternity wrote: post #30
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver!

Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

Re: The failure of the Domino's 30-minute delivery guarantee

#32

Post by input_sh »

qeternity wrote: post #30
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

May I suggest reading the article you're commenting on?

Re: The failure of the Domino's 30-minute delivery guarantee

#33

Post by onion2k »

tazu wrote: post #25

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

I'm willing to bet you wouldn't be willing to accept your boss firing you after one mistake though.

Re: The failure of the Domino's 30-minute delivery guarantee

#34

Post by xvector »

lll-o-lll wrote: post #31
qeternity wrote: post #30

Earlier quoted context omitted.

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver! Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

[flagged]

Re: The failure of the Domino's 30-minute delivery guarantee

#35

Post by zilti »

ugur2nd wrote: post #22

Similar is the case with apps like Uber Eats and Getir. I only know that in Getir they use different algorithms with artificial intelligence to find the shortest and fastest route. I'm sure other vehicles also use it, but I haven't heard such rumors about them.

> Getir they use different algorithms with artificial intelligence to find the shortest and fastest route

Were they that desperate for funding that they had to come up with some AI stuff for an already solved problem?

Re: The failure of the Domino's 30-minute delivery guarantee

#36

Post by d1sxeyes »

qeternity wrote: post #30
locallost wrote: post #26

Chilling ending to the article: > Gig drivers don’t face an edict for speed like past Domino’s drivers, but Wells says the requirement to be fast is built into the job, with drivers hurrying to make financial incentives, avoid bad ratings, and ensure the food is warm upon delivery. Annoying corporate policy replaced by society taking a wrong turn to being driven by ratings on the I internet - that we unlike the bad p…

I don’t really understand why you think having financial incentives to avoid bad ratings and deliver food warm is bad?

In a vacuum, there’s no problem.

Unfortunately though, those same incentives also incentivise risk taking and dangerous driving.

Re: The failure of the Domino's 30-minute delivery guarantee

#37

Post by boomboomsubban »

ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

Those existed, though ones large enough to ship a pizza were rare. https://en.wikipedia.org/wiki/Pneumatic_tube

Re: The failure of the Domino's 30-minute delivery guarantee

#38

Post by pests »

rakejake wrote: post #12
MoneyAugust wrote: post #9

Btw, it works in india

No, it doesn't? I don't think Domino's or any pizza vendor has offered 30 minutes or free guarantees in a long time.

The only 30 minute delivery I see is DoorDash telling me my food is going to be 30 minutes away for 45 minutes.

Re: The failure of the Domino's 30-minute delivery guarantee

#39

Post by zztop44 »

xvector wrote: post #34
lll-o-lll wrote: post #31

Earlier quoted context omitted.

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver! Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

[flagged]

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay.

Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to begin with.

Re: The failure of the Domino's 30-minute delivery guarantee

#40

Post by distances »

ugur2nd wrote: post #22

Similar is the case with apps like Uber Eats and Getir. I only know that in Getir they use different algorithms with artificial intelligence to find the shortest and fastest route. I'm sure other vehicles also use it, but I haven't heard such rumors about them.

You don't use "artificial intelligence" for routing. You've just fallen to marketing speak.
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