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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#191

Post by acuozzo »

Swizec wrote: post #21
_heimdall wrote: post #8

Earlier quoted context omitted.

I don't think this one is actually true. I remember TV dinners replacing home cooked meals not eating out. Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

> tastier

I often see this mentioned during discussions of home cooking as if it were objective truth, but it confuses me because I enjoy a pie from the local pizza parlor as much as I enjoy my boeuf bourguignon. It's a different experience for sure. There's pleasure to be had in taking the time for the mise en place and coming up with tweaks over time to micro-optimize the flavor, but is it really tastier?

Re: The failure of the Domino's 30-minute delivery guarantee

#192

Post by AlexandrB »

15155 wrote: post #125
philipwhiuk wrote: post #105

Earlier quoted context omitted.

You're more likely to get killed using a gun in the US than Somalia (Somalia: 7.02 per 100K, US: 10.84 per 100K)

More than 50% of that 10.84 consists of suicides - a fairly typical, convenient omission for folks with an agenda. "Get killed" would imply that "you" weren't the actor doing the killing. Somalia suicide rate: 7.90 per 100K United States suicide rate: 14 per 100K How many of these US and Somalia deaths are associated with organized crime?

Considering the rate of "regret"[1] on failed suicide attempts, this isn't the slam dunk you think it is.

[1] https://ennyman.medium.com/a-lesson-from-29-golden-gate-suic...

Re: The failure of the Domino's 30-minute delivery guarantee

#193

Post by NoMoreNicksLeft »

ta1243 wrote: post #69
iainmerrick wrote: post #66

Earlier quoted context omitted.

The ratings actually mean: 5 stars = OK, 1-4 stars = bad. Yes, it's a bad system.

Which isn't explained on various systems. Feels to me that if you want that rating system applied consistently you need to only ask one question -- "Was the service acceptable Yes/No". If more than 50% of your replies are "this service was above average", then you have a meaningless system.

No system built for a society that (sometimes) values kindness over honesty will ever give you honest answers. My wife still wants to leave big tips when the service is lousy "they're counting on it to be able to make rent". With stars or similar ratings systems, even cheapskates can be kind. Have you ever seen a thread where someone starts talking about "brutal honesty", and how people react to that term?

>If more than 50% of your replies are "this service was above average", then you have a meaningless system.

Only true mathematically if ratings are for internal comparison only. It could be that the service at restaurant A is consistently above average, because the service at restaurant B is consistently below average. Only their aggregate ratings should show it split half and half.

Re: The failure of the Domino's 30-minute delivery guarantee

#194

Post by Workaccount2 »

Contortion wrote: post #59
Swizec wrote: post #21

Earlier quoted context omitted.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

The one real downside is that learning to cook well at home spoils eating out - it sets your standards for what constitutes a good meal that much higher. If I'm spending €16 on a plate of pasta, it better be a lot better than I can make myself.

Eating at home made me realize how hard restaurants lean on salt and fat to make food taste good.

I don't like eating out anymore because it's all either expensive greasy over seasoned food, or extremely expensive tiny portion food that maybe tastes about the same as home cooked.

Re: The failure of the Domino's 30-minute delivery guarantee

#195

Post by AlexandrB »

Insanity wrote: post #75

Will take this as an opportunity to complain about how sub-par dominos ordering is in Canada compared to Belgium. In Belgium, they have a modern website with a real-time tracker for when the food will arrive. In Canada, they have a progress bar that just says “out for delivery” without any indication of how long it will take. Their website and ordering experience in Canada is so frustrating that I mostly stopped gett…

When I order Domino's in Canada I get a map and ETA. I always order on desktop. Maybe it's a mobile or regional thing?

Re: The failure of the Domino's 30-minute delivery guarantee

#196

Post by tomrod »

mschuster91 wrote: post #178
tomrod wrote: post #128

Earlier quoted context omitted.

> People don't think this work is a full time career, but they often enough don't have another choice. Then I reckon the solution isn't to add antagonism to the employment relationship they already have, but rather as a community rally around to provide resources to lower their search costs (Note: I assume when you say "don't have another choice" you really mean the finding and switching costs for new opportunities a…

> Note: I assume when you say "don't have another choice" you really mean the finding and switching costs for new opportunities are too high No, I mean that the eligibility is not present. Getting employment requires hurdles many people cannot pass: you need a registered address to get postal letters (which excludes many homeless), you need valid immigration credentials, you need skill certifications (school or acade…

For awhile, I worked in an R&D/policy group that focused on these very issues in the healthcare domain.

I think my point still stands. Community funded programs that helps individuals find their next step, when funded appropriately, are often enormously successful. In the healthcare context, say you want to decrease the number of repeat folks to the ER without decreasing their access -- basically ounce of prevention vs. pound of cure approach. A representative example is person who regularly comes to the ER for insulin issues. In addition to cost pressure, there issues might also source from not have a working fridge or consistent electricity. It is thus cheaper for the social safety net to provide electricity and a basic fridge than to have the person return regularly to the ER for insulin.

Similar workflows and standard of care exist for almost every social ill -- if we have the civic sense to fund it -- to help people take the next step towards bettering their lives.

Re: The failure of the Domino's 30-minute delivery guarantee

#197

Post by nradov »

pryelluw wrote: post #182

An offer so good (dangerous, yes) that took a shitty pizza place to a current 16B-ish valuation is a failure? This is actually a good example of a mediocre product growing due to an incredible offer. Something that most business don’t event bother to consider. Your offer is definitely more important than even features in most cases.

In fairness to Domino's, they did also increase the quality of the pizza. It is at least no longer terrible.

https://hbr.org/2016/11/how-dominos-pizza-reinvented-itself

Re: The failure of the Domino's 30-minute delivery guarantee

#198

Post by John23832 »

JohnFen wrote: post #170
John23832 wrote: post #101

Earlier quoted context omitted.

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings. They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for…

> because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. Isn't that the fault of the businesses? People are paying what the business is charging. Are you faulting customers for not paying more than the business asks for the service?

> Isn't that the fault of the businesses? People are paying what the business is charging. Are you faulting customers for not paying more than the business asks for the service?

No, I am painting the reality of the situation in an effort to point out that the OP's attempt to "abuse by ratings" is misplaced.

Where we stand at this point is that the OP wants a service (food delivery), but is receiveing a market discount for that service (the current price of food delivery that does not reflect a living wage for the service provider), BUT the OP is upset by the mechanism through which the market provides them with the discount (double apping). So much so that they wish to abuse deliverers with bad ratings.

Re: The failure of the Domino's 30-minute delivery guarantee

#199

Post by nradov »

nox101 wrote: post #176
Aurornis wrote: post #135

Earlier quoted context omitted.

> society taking a wrong turn to being driven by ratings on the I internet Workers being driven by ratings systems pre-dates the popularity of Internet gig economy jobs. By a lot. The customer ratings concept even infected places like your local doctor’s office a couple decades ago. Doctors have been complaining about how patient satisfaction surveys have discouraged them from bringing up obesity, smoking, or excessi…

I had I think, a related issue. I moved, need a new dentist, called one, told them I wanted to take a sleeping pill because it helps me with my anxiety from previous painful dentist visits. They said they'd have their office manager call me back. He vehemently steered me to another dentist. It was ridiculous how much corp-speak he used to try to convince me it was in my best interest. They had a 5/5 rating. I assume…

You're probably reading too much into that interaction. Look for a local sedation dentistry practice. They specialize in managing patients with anxiety. Regular dentists may not be set up to handle patients with major anxiety.

https://my.clevelandclinic.org/health/treatments/22275-sedat...

Re: The failure of the Domino's 30-minute delivery guarantee

#200

Post by waihtis »

GlacierFox wrote: post #181
waihtis wrote: post #29

Earlier quoted context omitted.

Directed by Neill Blomkamp

Hopefully not. He made District 9 then every single following film he's made has been from mediocre to garbage.

Chappie was awesome and Elysium was at least entertaining. Anyway, I was trying to think whose aesthetic a dystopian but wacky futuristic tech movie would suit best
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