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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#61

Post by ta1243 »

soco wrote: post #58
c22 wrote: post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

The insane thing is people trying to make a livable wage, maybe? Those drivers don't have the possibility (for whatever reason) to do something else, so gig it is - otherwise they'd be collecting food stamps or robbing at gunpoint. And if there were no such drivers, we'd get no warm pizza at all, how about that?

I used to deliver pizza for an independent company as a student back in 2000 in the UK (North West). I didn't get paid a lot, but it was easy work sitting in a car listening to the radio all evening. Inflation adjusted I was paid £4.57 an hour and 27p per mile. Used to get another £3 an hour in tips from people who didn't want change (this was of course back when everyone paid cash and ordered over the phone), did that for about 30 hours a week, racking up about 400 miles.

I was earning money to spend on new computer bits etc, not to pay rent for a family of 4. I valued the flexibility and the easy life.

The problem comes when people think this type of work is suitable for a full time career, not just a way to "top up" an income - either by working one or two nights a week, or doing it as a student, or doing it after retiring to keep the social aspect.

Re: The failure of the Domino's 30-minute delivery guarantee

#62

Post by ta1243 »

zztop44 wrote: post #39
xvector wrote: post #34

Earlier quoted context omitted.

[flagged]

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

I have no idea what "4.9 level" means. When I used to use uber (before it stopped working reliably in the UK about 5 years ago) they would ask me "how many stars" on a range of 1-5. There was no indication of what this meant or how to judge it. Presumably the idea is that the star ratings are relative and follow a normal distribution, so most are in the middle (say about 70% between 2/could be better and 4/really good, with about 15% being 5/excellent and 15% being 1 terrible.

Re: The failure of the Domino's 30-minute delivery guarantee

#63

Post by ta1243 »

Swizec wrote: post #21
_heimdall wrote: post #8

Earlier quoted context omitted.

I don't think this one is actually true. I remember TV dinners replacing home cooked meals not eating out. Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence.

> Going back before frozen dinners you're back to the time when people actually cooked at home, going out to eat was a rare treat rather than a daily occurrence. Fwiw some of us still cook at home and go out rarely. It’s cheaper, tastier, healthier, and can be a pretty relaxing evening activity

It was common when you had a stay-at-home parent who did fresh shopping in the day then cooked a meal later for when their spouse (husband) came in just before 6pm (6.30 if he'd stopped off for a pint on the way home)

Not so common when people get in from picking the kids up from daycare at 7.30pm and have to be up and out by 7am the next morning.

Longer commutes, less time at home, and all that extra income has gone into housing and childcare costs. Yeay.

Re: The failure of the Domino's 30-minute delivery guarantee

#64

Post by ta1243 »

tazu wrote: post #45
onion2k wrote: post #33

Earlier quoted context omitted.

I'm willing to bet you wouldn't be willing to accept your boss firing you after one mistake though.

Totally, but I think there was more than one mistake in that instance.

I would guess the single mistake was that it was accidentality scanned as having being picked up, but wasn't actually picked up, it just sat on a shelf for a few hours.

After the rush calmed down people started saying "hang on, what's this pizza doing here", then they made a new one and delivered it.

Of course the correct thing to do is issue an apology and refund with the replacement.

Re: The failure of the Domino's 30-minute delivery guarantee

#65

Post by ta1243 »

monero-xmr wrote: post #18

When the 30 minute guarantee ended I had a recipient of my pizza delivery pull a gun on me when I refused to give a free pizza! (I handed it over) An anecdote I tell at parties

Have you managed to get out of Somalia? Or was it a favella in Rio?

Re: The failure of the Domino's 30-minute delivery guarantee

#66

Post by iainmerrick »

ta1243 wrote: post #62
zztop44 wrote: post #39

Earlier quoted context omitted.

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

I have no idea what "4.9 level" means. When I used to use uber (before it stopped working reliably in the UK about 5 years ago) they would ask me "how many stars" on a range of 1-5. There was no indication of what this meant or how to judge it. Presumably the idea is that the star ratings are relative and follow a normal distribution, so most are in the middle (say about 70% between 2 /could be better and 4 /really g…

The ratings actually mean: 5 stars = OK, 1-4 stars = bad.

Yes, it's a bad system.

Re: The failure of the Domino's 30-minute delivery guarantee

#67

Post by ta1243 »

boomboomsubban wrote: post #37
ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

Those existed, though ones large enough to ship a pizza were rare. https://en.wikipedia.org/wiki/Pneumatic_tube

Tom Scott videos

Inter-building tubes: https://www.youtube.com/watch?v=eMTZvA8iFgI

Food by tube in a cafe: https://www.youtube.com/watch?v=YTHZLKFblKo

Re: The failure of the Domino's 30-minute delivery guarantee

#68

Post by kibwen »

soco wrote: post #58
c22 wrote: post #43

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

The insane thing is people trying to make a livable wage, maybe? Those drivers don't have the possibility (for whatever reason) to do something else, so gig it is - otherwise they'd be collecting food stamps or robbing at gunpoint. And if there were no such drivers, we'd get no warm pizza at all, how about that?

> And if there were no such drivers, we'd get no warm pizza at all, how about that?

First of all, the horror, second of all, there used to be a thing known as "going outside", and before that there used to be a thing known as "cooking".

Re: The failure of the Domino's 30-minute delivery guarantee

#69

Post by ta1243 »

iainmerrick wrote: post #66
ta1243 wrote: post #62

Earlier quoted context omitted.

I have no idea what "4.9 level" means. When I used to use uber (before it stopped working reliably in the UK about 5 years ago) they would ask me "how many stars" on a range of 1-5. There was no indication of what this meant or how to judge it. Presumably the idea is that the star ratings are relative and follow a normal distribution, so most are in the middle (say about 70% between 2 /could be better and 4 /really g…

The ratings actually mean: 5 stars = OK, 1-4 stars = bad. Yes, it's a bad system.

Which isn't explained on various systems.

Feels to me that if you want that rating system applied consistently you need to only ask one question -- "Was the service acceptable Yes/No".

If more than 50% of your replies are "this service was above average", then you have a meaningless system.

Re: The failure of the Domino's 30-minute delivery guarantee

#70

Post by lupusreal »

ta1243 wrote: post #62
zztop44 wrote: post #39

Earlier quoted context omitted.

The thing I find offensive is expecting these people to be providing 4.9 level customer service when they’re getting nowhere near commensurate pay. Imagine if software devs got a star rating for every new commit, rated on how long it took compared to how many points on the ticket (which someone else decides). And if your rating drops too low you stop getting tickets (and stop getting paid). And your salary sucks to b…

I have no idea what "4.9 level" means. When I used to use uber (before it stopped working reliably in the UK about 5 years ago) they would ask me "how many stars" on a range of 1-5. There was no indication of what this meant or how to judge it. Presumably the idea is that the star ratings are relative and follow a normal distribution, so most are in the middle (say about 70% between 2 /could be better and 4 /really g…

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway.

5 means they did good, anything less means you have complaints that you think are serious enough to warrant effective "demotion" of the driver.

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