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The failure of the Domino's 30-minute delivery guarantee

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Re: The failure of the Domino's 30-minute delivery guarantee

#101

Post by John23832 »

xvector wrote: post #34
lll-o-lll wrote: post #31

Earlier quoted context omitted.

Because, delivery drivers, unlike uber or whatever, are frequently screwed by things outside their control. No parks near the restaurant, so delay in the pickup? Bad driver! Restaurant behind on orders? Bad driver! Something missing from order? Bad driver! Incentives can cause perverse outcomes, but it’s worse when you are not in control of the outcomes at all.

[flagged]

> The vast majority of delays I've seen from these drivers is because they are (very obviously) double-apping, in which case I'm happy to have them be affected by terrible ratings.

They are double-apping because you as the consumer are not actually willing to pay what it costs to have someone deliver your food to you as a job. So now you want to enact a punishment on the driver for not making you their sole focus for less than a survivable daily wage.

I'm sure you also don't tip.

Re: The failure of the Domino's 30-minute delivery guarantee

#102

Post by jrochkind1 »

dylan604 wrote: post #5

"The rise of microwaves and frozen dinners made Americans more accustomed to convenience and averse to going out in public. (One food industry exec described these consumer habits as “cocooning.”) " Would love to see what this person would think after Covid. If microwaves wrecked this person's outlook on people, covid would have blown their mind

"wrecked this person's outlook on people"? "Cocooning" was not an insult or meant to imply there was anything wrong with people, it was just a description of a "trend".

(And was probably in part about the large "boomer" generation aging and having kids and thus going out less)

Re: The failure of the Domino's 30-minute delivery guarantee

#103

Post by harimau777 »

kibwen wrote: post #68
soco wrote: post #58

Earlier quoted context omitted.

The insane thing is people trying to make a livable wage, maybe? Those drivers don't have the possibility (for whatever reason) to do something else, so gig it is - otherwise they'd be collecting food stamps or robbing at gunpoint. And if there were no such drivers, we'd get no warm pizza at all, how about that?

> And if there were no such drivers, we'd get no warm pizza at all, how about that? First of all, the horror, second of all, there used to be a thing known as "going outside", and before that there used to be a thing known as "cooking".

That's part of the problem isn't it? It used to be possible to raise a family on a single wage/salary so that the other partner could cook. Now many people end the workday with so few hours or so much stress that they can't cook.

Re: The failure of the Domino's 30-minute delivery guarantee

#104

Post by acdha »

ta1243 wrote: post #71
lupusreal wrote: post #70

Earlier quoted context omitted.

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

So stupid system with no instructions on how to calibrate. How do you say someone did a better than expected job if the "baseline" is 5? If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad" Not to mention the cultural differences between countries. While America loves being over-the-top with fake "oh you are so awesome", other countries (say Japan and the UK) are far more reserved.

> If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad"

Some places do use a thumbs up/down rating but I think a lot of companies like the stress the 1-5 or 1-10 ratings put on workers. If you view your workers as easily replaceable, stress is a feature and the false precision lets you say that any particular outcome was data driven.

Re: The failure of the Domino's 30-minute delivery guarantee

#105

Post by philipwhiuk »

ta1243 wrote: post #65
monero-xmr wrote: post #18

When the 30 minute guarantee ended I had a recipient of my pizza delivery pull a gun on me when I refused to give a free pizza! (I handed it over) An anecdote I tell at parties

Have you managed to get out of Somalia? Or was it a favella in Rio?

You're more likely to get killed using a gun in the US than Somalia

(Somalia: 7.02 per 100K, US: 10.84 per 100K)

Re: The failure of the Domino's 30-minute delivery guarantee

#106

Post by dewey »

zilti wrote: post #35
ugur2nd wrote: post #22

Similar is the case with apps like Uber Eats and Getir. I only know that in Getir they use different algorithms with artificial intelligence to find the shortest and fastest route. I'm sure other vehicles also use it, but I haven't heard such rumors about them.

> Getir they use different algorithms with artificial intelligence to find the shortest and fastest route Were they that desperate for funding that they had to come up with some AI stuff for an already solved problem?

Not entirely the same thing but navigation and path finding for delivery apps is not a solved problem everywhere.

Especially in places where street data isn't complete or works differently (no street names) than in the western cities where Google Maps etc. are developed.

Grab (https://engineering.grab.com) always has interesting blog posts about these topics like: https://engineering.grab.com/road-localisation-grabmaps

Re: The failure of the Domino's 30-minute delivery guarantee

#107

Post by ceejayoz »

ClassyJacket wrote: post #17

Further evidence we should build a Futurama-style series of tubes in cities for delivering items. I'm not joking. Might need extra packaging to pin the pizza down to survive the forces however. Maybe stack the slices and wrap them or something.

Switzerland's working on it.

https://en.wikipedia.org/wiki/Cargo_Sous_Terrain

Re: The failure of the Domino's 30-minute delivery guarantee

#108

Post by John23832 »

c22 wrote: post #43
erinaceousjones wrote: post #41

Earlier quoted context omitted.

Why are they "double apping", though? Is it perhaps because they are trying to scrape a liveable wage from a flawed gig economy....

The insane thing is people trying to make a livable wage off of "gigs". We should stop pretending this is or ever can be reasonable full-time employment. Driving for apps is something you do on the weekend to supplement your day job, or during school hours as a stay at home spouse or whatever.

The reality is that gigs only work for children or the elderly. The quintessential teenage babysitter can only afford to do so because they have parents paying for everything else. The quintessential "retiree" worker can only afford to uber/doordash if they have saved enough up to offset the rest of their spending.

The reality is that for most people, these "gigs" are actually jobs. Qualifying them as "gigs" and saying that people shouldn't depend on them just allows you to feel better about not paying the true cost for the goods/services you are consuming.

If the only dashers/uberers were people who were truly only doing it for "gig work", the platforms would go under. Either that or enjoy your 50 dollar sandwich or 100 dollar uber.

Re: The failure of the Domino's 30-minute delivery guarantee

#109

Post by nurple »

ta1243 wrote: post #69
iainmerrick wrote: post #66

Earlier quoted context omitted.

The ratings actually mean: 5 stars = OK, 1-4 stars = bad. Yes, it's a bad system.

Which isn't explained on various systems. Feels to me that if you want that rating system applied consistently you need to only ask one question -- "Was the service acceptable Yes/No". If more than 50% of your replies are "this service was above average", then you have a meaningless system.

A lot of the same topics in this thread sound similar to when Netflix changed their star system to a binary good/bad, and why.

https://news.ycombinator.com/item?id=13893672

Re: The failure of the Domino's 30-minute delivery guarantee

#110

Post by zztop44 »

ta1243 wrote: post #71
lupusreal wrote: post #70

Earlier quoted context omitted.

Most of the general population have no idea what a normal distribution is. You have to put yourself into a common mindset to figure out the meaning of things designed for the general population. It doesn't need to be explained because half the population is too dumb to understand a written explaination anyway. 5 means they did good, anything less means you have complaints that you think are serious enough to warrant…

So stupid system with no instructions on how to calibrate. How do you say someone did a better than expected job if the "baseline" is 5? If they expect the normal to be 5, why give 1-4 as options. Why not "good" and "bad" Not to mention the cultural differences between countries. While America loves being over-the-top with fake "oh you are so awesome", other countries (say Japan and the UK) are far more reserved.

Japan has the opposite problem on restaurant review websites, where ~3.0 stars means OK and ~3.65 stars or above means absolutely bloody fantastic.
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