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Problems on the Galaxy Store

forum.developer.samsung.com

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Re: Problems on the Galaxy Store

#71

Post by [deleted] »

jshen wrote: post #48
talkingtab wrote: post #35

App stores are an example of corporate stupidity. If you really want a successful phone product, good apps will do it for you. But since the benefit is indirect, corporations are unable to make the correct decision - they go for the easy money. It used to be that customers had enough leverage to provide incentives to corporations to make better decisions. But in their wisdom, corporations have decided that they are b…

Revenue is the ultimate customer feedback, but it's a lagging indicator.

[deleted]

Re: Problems on the Galaxy Store

#72

Post by Wowfunhappy »

TheRoque wrote: post #42
Wowfunhappy wrote: post #25

Earlier quoted context omitted.

I wish paid apps had a 24-hour return window or something like that. It feels like it would be a win-win for everyone, as users would feel more comfortable taking a chance on paid apps. I vaguely remember the Google Play Store (before it had that name) having something like this, never understood why they got rid of it. They must have concluded it made the store less profitable, but I wonder what data they were looki…

It's true. Steam has a no-questions-asked refund that works up to 2 hours of playtime, and it seems to work great. Download a game, doesn't run, or the game is bad ? Just refund. Not sure if it would work for apps though, as games are by nature something that are meant to be played for hours in front of your screen. I don't know what would be the metric used to refund and app or not.

I actually don't like this one, because it means you effectively can't make a game with an expected playtime of less than two hours.

Yes, most video games are designed to be significantly longer, but as long as the expected runtime is communicated to the consumer, there's nothing inherently wrong with designing shorter experiences.

Applications and games are very different, however. An application should be useful to you across a long-ish time window.

Re: Problems on the Galaxy Store

#73

Post by spencerflem »

Wowfunhappy wrote: post #72
TheRoque wrote: post #42

Earlier quoted context omitted.

It's true. Steam has a no-questions-asked refund that works up to 2 hours of playtime, and it seems to work great. Download a game, doesn't run, or the game is bad ? Just refund. Not sure if it would work for apps though, as games are by nature something that are meant to be played for hours in front of your screen. I don't know what would be the metric used to refund and app or not.

I actually don't like this one, because it means you effectively can't make a game with an expected playtime of less than two hours. Yes, most video games are designed to be significantly longer, but as long as the expected runtime is communicated to the consumer, there's nothing inherently wrong with designing shorter experiences. Applications and games are very different, however. An application should be useful to…

I still like it, I've used it several times for games that either ran horribly, or after 30 minutes just weren't any fun. Makes it so buying a game isn't a risk at all.

I've played 2 hour games, and if it was a good time I'm not going to return it. I don't think most people want to cheat indie devs, they're a very sympathetic group

Re: Problems on the Galaxy Store

#74

Post by _thisdot »

neodymiumphish wrote: post #39
phyphy wrote: post #37

Galaxy Store is a garbage adware. Always runs in background. And if you accidentally open it it will start downloading "recommended apps" without your permission.

I've never experienced this recommended app installation that you're talking about. Otherwise, I completely agree. Samsung should just use Google Play or the System update process to manage system app updates, etc. I can see their concern with relying completely on gPlay, as there may be instances where the permissions needed for a system app go beyond the allowances of gPlay, but there are other ways to avoid those…

Maybe you have an expensive Samsung phone. On the cheaper ones they’re trash

Re: Problems on the Galaxy Store

#75

Post by ishanjain28 »

FredPret wrote: post #40
ishanjain28 wrote: post #28

Earlier quoted context omitted.

Play store still has this and the return window is 15 minutes. A refund button will appear on the application page in play store if you uninstall the app within the 15 minute period after purchasing. Apple on the other hand unfortunately has nothing like that. If you want refund, You have to go through the hassle of creating a ticket and they may refuse to refund for whatever reason.

They may refuse, but do they ever? I’ve refunded many apps, days after purchase, no issues.

Yes, they have refused it a few times.

Re: Problems on the Galaxy Store

#76

Post by zare_st »

freedomben wrote: post #52
pockybum522 wrote: post #31

Earlier quoted context omitted.

15 minutes is such a strange period. "Hey sorry if this is a complex app you might get through most of setting it up. Good luck"

Agreed. I think they started it because people would grab a paid app for a one-time need and then return it after using. I saw this happen a couple times with an app that identified plants from a picture, another that scanned and removed apps that show full-screen ads, and a couple others, so the use case makes sense. But still I think it's a mistake because 15 mins is not enough time to know if the app is going to w…

If someone is good with using it just once he wouldn't pay anyway.

A 1 day return period should be enough. Once you return the product you cannot trial it again without purchase.

Re: Problems on the Galaxy Store

#77

Post by amne »

madeofpalk wrote: post #4
stuartjohnson12 wrote: post #3

The monopoly on app stores by device manufacturers is absurd, and doubly so when the governance is incompetent (which is always).

What monopoly? The Samsung Store is the alternative to the official Google Play store. Any Samsung android phone that has the Samsung Store also has the Play Store, no?

Have you tried running any app you would actually use on any AOSP phone that doesn't have Play Services installed?

Re: Problems on the Galaxy Store

#78

Post by i5-2520M »

stetrain wrote: post #46
jdietrich wrote: post #22

I can't comment on the competence (or otherwise) of the Galaxy Store review process, but charging up-front for a mobile app is nearly always a mistake. You'll nearly always do better with a "free" app and one or more in-app purchases to unlock the full functionality, even if the "free" version is a very limited demo. I know that some people are instinctively repulsed by such a model, but there are good reasons why us…

App stores could offer free trials for paid-up-front apps, or generous refund windows. As far as I know the major ones don't offer this, Apple for sure doesn't. I think the store runners would much rather see developers use subscription pricing that gives them a recurring cut as well.

Play Store has a no questions asked refund window, but it is very small.

Re: Problems on the Galaxy Store

#79

Post by freedomben »

zare_st wrote: post #76
freedomben wrote: post #52

Earlier quoted context omitted.

Agreed. I think they started it because people would grab a paid app for a one-time need and then return it after using. I saw this happen a couple times with an app that identified plants from a picture, another that scanned and removed apps that show full-screen ads, and a couple others, so the use case makes sense. But still I think it's a mistake because 15 mins is not enough time to know if the app is going to w…

If someone is good with using it just once he wouldn't pay anyway. A 1 day return period should be enough. Once you return the product you cannot trial it again without purchase.

Strong points. In addition to being better for the real paying customers, it also has anti-abuse protection baked in. Seems like a no-brainer to me to go with a 24 hour return period

Re: Problems on the Galaxy Store

#80

Post by duskwuff »

margorczynski wrote: post #51
vcg3rd wrote: post #41

Earlier quoted context omitted.

I usually go with stupid before malevolent, but is this a possible way to launder money? Just have a really hard time believing people are that stupid.

How would you launder money with this approach? The amount of downloads/purchases is verifiable as the whole flow of money from buyer to seller. If I sell it 10 times (10 downloads and 10 wire transactions that cover them) how do I put the unaccounted money into the system?

It's a way of turning "dirty" money (e.g. Apple gift cards sourced through phone scams) into "clean" money (payouts from Apple).
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