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Bank tells customers to disable updates and not upgrade to iOS 16

coutts.com

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#181

Post by [deleted] »

ChuckNorris89 wrote: post #130
LocalH wrote: post #117

Earlier quoted context omitted.

That's a road straight to library hell. You'd basically have to manage multiple versions of libraries, some of which would likely be system libraries that depend on other system libraries. Are you trying to suggest Apple's iOS should be more like Nintendo/BroadOn's IOS for the Wii? Way to waste users' storage. Sometimes things break when things are updated, especially across major versions. This has been true for the…

>Microsoft, who have one of the best track records in the industry regarding backwards compatibility, still break countless programs with major Windows updates Do you have any examples of these countless programs broken by updates?

[deleted]

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#182

Post by jfengel »

prepend wrote: post #143
andy_ppp wrote: post #94

Earlier quoted context omitted.

The whole of British society is structured this way. Constantly blaming poor people when a good proportion of rich people are rent seeking and/or not doing the most basic things to help their customers.

Aren’t the royals literally rent seeking by renting out ancestral lands? Seems like a good thing to nationalize and use for better public good.

Most of it is administered by the government and the government manages the profits. It is ultimately His Majesty's government.

The royal family gets some of it in their personal coffers, and it's a nontrivial sum, but it wouldn't fix the UK's financial problems all in one swoop to take it. And it would come at a cost of a significant amount of prestige and tourism dollars. It might be a net gain, but most people in the UK feel that it wouldn't be worth the cost to their nation identity.

Many in the UK want the opposite of nationalization. They want to sell off major government properties to private owners, and let capitalism do the work. This isn't quite a majority opinion but it has strong support (and bitter opposition).

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#183

Post by isodev »

thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

My bank, too, has been struggling with app updates to the point that sometimes I can’t accomplish a simple task like checking my credit card transactions. It’s so infuriating that companies in particular (let’s say critical) domains are allowed to reach rock bottom levels of app quality. As a consumer, this is a horrible position to be in - changing banks is not straightforward, and the alternatives are not much better.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#184

Post by gene91 »

NotYourLawyer wrote: post #140

I’m aware of at least one large law firm telling its employees the same thing.

It shouldn’t be necessary for an employer to “tell” its employees to defer iOS updates. For iOS updates, employers can defer OS updates via MDM by up to 90 days. https://support.apple.com/guide/deployment/manage-software-u...

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#185

Post by ornornor »

hiq wrote: post #89
thro388 wrote: post #52

Earlier quoted context omitted.

This is so true. Try to bank in Switzerland, it is so 1980ties...

> Try to bank in Switzerland, it is so 1980ties... What do you mean by that? In a way it's not retro enough (for me?), I currently have an account that can only be accessed via a mobile app (e.g. no website). See for instance https://www.neon-free.ch/en/ You can open an account fully online from your home, I don't think you even have to mail anything.

There is quite a gap between the incumbents and “neo banks” in CH.

Neo banks are more modern and convenient but only compared to traditional banks within CH: spotty online bills support, no twint (or prepay twint), money transfers only occur once a day at 10am on banking days, customer service open from 9 to 5… Banks in CH are hilariously bad (and expensive), and it’s a shock because you always have this image that Switzerland banks must be amazing. Nope, far from it.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#186

Post by kitsunesoba »

gregoriol wrote: post #53
YPPH wrote: post #2

If only there were some program whereby app developers could preview the new iOS version so as to ensure compatibility. /s

So it seems that you have never worked in a real company, where it can't easily be done to make a major technical rework of some components in a 3 months timeframe. With debugging, conception of a fix, implementation and testing, it is not often possible. Teams are also not standing by to be available anytime for such works, often those apps are being worked on with contractors.

It’s very unusual for major technical reworks to be required as a result of a new version of iOS unless you’re using APIs that have been deprecated for a long, long time and have been kicking the can of migrating to the new APIs down the road for years.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#188

Post by mcs_ »

I suspect many of us can tell more about IT horror-stories in the banking industry. There is simply no way to make agile software in such a gigantic and obsolete environment. And yes... doesn't matter if you do micro-front architecture now... it is still obsolete.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#189

Post by browningstreet »

kennend3 wrote: post #105
thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

What I find interesting is you think the ultra-rich do their own banking? They are not paying assistants and accountants so they can do mundane tasks like login to a banking site and pay a bill.

I work at a bank catering to private wealth management. The rich do their own banking, but maybe not their own investing.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#190

Post by csdvrx »

fnordpiglet wrote: post #160
csdvrx wrote: post #28

The EU bank market is weird. Most comments here don't understand that for some customers, not having to upgrade the mobile OS is a feature, not a bug. You might care about safety etc. These users just don't care - it's another person problem, so they don't want gizmos to enhance "safety" if they are cumbersome. The intersection of these customers with Coutts typical clients (>500k in liquid funds according to the com…

Going through Byzantine steps to disable automatic OTA updates that apply while you are sleeping seems like the exact opposite of what you’re saying. The disabling is cumbersome, the updates are invisible. That’s not reason this is happening. The reason is clearly they aren’t ready for the update with their own forward compatible update so are shifting the burden to their customers.

> Going through Byzantine steps to disable automatic OTA updates that apply while you are sleeping seems like the exact opposite of what you’re saying

The bank customer will not do this - their personal assistant will.

> the updates are invisible

If only! Tell me you've never deferred an update?

> shifting the burden to their customers.

I don't think you understand the type of bank we're talking about.

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