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Bank tells customers to disable updates and not upgrade to iOS 16

coutts.com

81–90 of 312 posts

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#81

While it's not clear what the exact problem is in this case, the Triumph motorcycle company seems also to have issued a message about not updating iOS because of a bluetooth connectivity issue with it ( https://superbike-news.co.uk/triumph-motorcycles-ios16-updat... ). It is annoying that Apple breaks existing apps. System updates should keep existing apps working as they are, and only impose changes to those that ar…

> Apple breaks existing apps. They have a pretty long beta program (source: Apple dev., since 1986). If your app doesn't work with the upcoming release, it's not Apple's fault. Some companies will refuse to start testing, until the OS is officially released. That's a corporate process problem, and not Apple's. I'm not an Apple apologist, though I am often accused of being so (because I develop Apple apps, that is eno…

You’re saying it’s their fault for not testing their app on a pre-release OS that breaks the app.

The people you’re replying to say that an OS shouldn’t break an app unless it’s absolutely unavoidable.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#82
post #62

Earlier quoted context omitted.

So it seems that you have never worked in a real company, where it can't easily be done to make a major technical rework of some components in a 3 months timeframe. With debugging, conception of a fix, implementation and testing, it is not often possible. Teams are also not standing by to be available anytime for such works, often those apps are being worked on with contractors.

Most companies (and banks) seem to manage alright, without their apps breaking, or their customers being given inane advice. Or is this not your experience?

There are at least 3 in this thread that have made a warning, there could be others. It will most likely happen to apps using some special features (security, connectivity, ...), not to the most common table view.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#83

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

> they can't even be bothered to keep their mobile app up to date. In the face of Apple's app store bullshit, I completely understand. Apple regularly shit the bed in getting apps updated. Frankly the wheels have come off their 'premium' branding a while back.

Apple is “premium” in the category of “people who work for a living”, which is not necessarily the same as premium in the category “the face of one of our customers is printed on everyone else’s money”.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#84
post #23

The reviews of this bank on TrustPilot are rather telling. https://uk.trustpilot.com/review/coutts.com

They don’t care about the clients who use the app because their bread and butter clients don’t want to use the app— they want to call or they want to text or they want to email. The uber wealthy clients this bank caters to want white glove service with a “private banker” at their beck and call all hours of the day and night. The people leaving these reviews are probably trust benes whose opinion doesn’t matter to the…

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#85
post #60

What I find really amazing is that we have here an incredibly elite service that the vast majority of people will never be able to afford, and yet its elite clients are dependent on essentially the same mobile devices that everyone else is. You can spend ~$2k on a phone, and it will be the best phone you can buy. There's no $20k phone that will be any better. It's like flying in first class and then having to queue u…

The same thing was said about Coca Cola

https://www.newyorker.com/magazine/1959/02/14/the-universal-...

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#86
post #60

What I find really amazing is that we have here an incredibly elite service that the vast majority of people will never be able to afford, and yet its elite clients are dependent on essentially the same mobile devices that everyone else is. You can spend ~$2k on a phone, and it will be the best phone you can buy. There's no $20k phone that will be any better. It's like flying in first class and then having to queue u…

There is an exclusive version of HN, but I can't tell you about it. Entrance fee is $50k.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#87

Earlier quoted context omitted.

All the staff you interact with have been to the same handful of British public schools (ie private fee schools) so you never have to talk to someone who is ignorant of precisely your standing in the British class system and they will all speak with comforting RP, follow the cricket, and drop an occasional Latin phrase into the conversation. Banking service is basically as shite as all the rest. [source: I ran a comp…

"RP" explained for oiks: https://en.wikipedia.org/wiki/Received_Pronunciation Think William Reece-Mogg, not Dick van Dyke.

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#88
post #78

Earlier quoted context omitted.

"RP" explained for oiks: https://en.wikipedia.org/wiki/Received_Pronunciation Think William Reece-Mogg, not Dick van Dyke.

> Think William Reece-Mogg FYI not sure about other countries, but Americans don't know who the fuck that is.

"There even are places where English completely disappears. In America, they haven't used it for years!” ― Alan Jay Lerner, My Fair Lady

https://youtu.be/t8zhp699FXg?t=110

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#89
post #52

Earlier quoted context omitted.

> they can't even be bothered to keep their mobile app up to date Guessing their clients aren’t banking via mobile apps, their staff having lines to their banker. Most top-tier private banks barely have an online presence. If you want something, you (or your assistant) calls or texts your banker.

This is so true. Try to bank in Switzerland, it is so 1980ties...

> Try to bank in Switzerland, it is so 1980ties...

What do you mean by that? In a way it's not retro enough (for me?), I currently have an account that can only be accessed via a mobile app (e.g. no website). See for instance https://www.neon-free.ch/en/

You can open an account fully online from your home, I don't think you even have to mail anything.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#90

Earlier quoted context omitted.

It was 21 years ago. The figure on the website now is £1M.

> figure on the website now is £1M OP’s point still stands. That’s middle of ground for a private bank. Far from “most exclusive.”

I don't think this is the sort of bank where you can just show up with 1m and the staff will bend over backwards to open your account.

For instance, if the Royal family banks there it means they think the bank will never ever make headlines for the wrong reasons or at all.

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