MacBook Air M1 screen crack for no apparent reason

Post by ricardobayes » Tue, Aug 16, 2022, 7:51 AM UTC

namecheapTA wrote: post #484

asdff wrote: post #450

Earlier quoted context omitted.

It just seems like you are wide open to legal broadsides working with a policy like this. Basically you are turning your repair program into a class based program. Poor people are disadvantaged relative to your whales but that isn't clear to anyone using the service. IANAL but it seems like it could be easy money for a law firm on discrimination grounds if they had this sort of stuff on record from an apple employee.

Car dealerships do favors constantly for repeat customers that don't haggle to death during the purchase process.

Post by ricardobayes » Tue, Aug 16, 2022, 8:02 AM UTC

AussieWog93 wrote: post #479

smogcutter wrote: post #395

Earlier quoted context omitted.

>The problem as I see it is that Apple is relying almost entirely on the discretion of their retail staff instead of having a formal policy in place. So, I worked behind the genius Bar about a decade ago, and can tell you that at least as of then (say iPhone 3g through 6 era) this was definitely not the case. There’s a policy for everything. The issue is that you’re an individual, dealing with another individual who…

>There’s a policy for everything. The other thing to mention is that regardless of policy, humans are humans. If you're acting like a Karen to the guy behind the counter, they are going to give you the absolute bare minimum service. They know the policy, and they know exactly how it can be applied to make sure you have a shit day. If you help them help you, they'll often go above and beyond to make sure you're looked…

Post by bjoli » Tue, Aug 16, 2022, 8:11 AM UTC

thathndude wrote: post #401

throwoutway wrote: post #319

Earlier quoted context omitted.

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

The fact is, Apple is generally one of the best support experiences you’re going to have today. But there are also 1,000,000,000+ iOS devices out there, millions of laptops, and a lot of customers. You’re going to have plenty of bad experiences at that scale

Post by auggierose » Tue, Aug 16, 2022, 8:16 AM UTC

smoldesu wrote: post #430

auggierose wrote: post #413

Earlier quoted context omitted.

I rarely had a problem with an iDevice. Once my MacBook Pro 17 inch broke down after 4 years or more, it was out of warranty and out of Apple Care, and they replaced the whole motherboard for free anyway. My mother is using it to this day. Doesn't feel like a racket to me. Rather, if you buy an expensive device, and you cannot easily afford a replacement if it breaks, get an insurance. That's Apple Care (plus). It is…

I think it's closer to Ford being both your manufacturer, insurer, and sole authority on vehicle repair. This is something our nation already faced, and rectified with legislation.

Post by calsy » Tue, Aug 16, 2022, 8:33 AM UTC

runjake wrote: post #304

threeseed wrote: post #232

Earlier quoted context omitted.

> Most people sit at home on a computer, and sit at work on another computer a) You don't know what most people do. b) I would add that those of us that are in a hybrid mode e.g. working equally from home and work are given laptops specifically because we are expected to use the same computer in both environments.

a. Sure I do. It's pretty easy to reckon. I don't see "most" people traveling across the country and countries on a regular basis. b. Sure, but again, that's a minority of even the professional demographic. Now, if you're thinking the developer demographic, sure I might agree with you, but that's not what OP said.