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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#451

Post by asdff »

happyopossum wrote: post #63
asdff wrote: post #8

The current macbook air body is pretty poor. I had one of the late intel ones for a spell before overheating killed the logic board, and it developed an outline of the keyboard on the screen within a few months just from the clamshell being closed daily. I wasn't even carrying this thing in a bag, it just sat on a desk.

> I had one of the late intel ones They've redesigned the MBA since then - https://www.apple.com/macbook-air-m2/

I see, I didn't realize. It's probably for the best they left that m1 body behind then. Hopefully they solved the keyboard imprint issue as well with the redesign.

Re: MacBook Air M1 screen crack for no apparent reason

#452

Post by Crosseye_Jack »

asdff wrote: post #450
Crosseye_Jack wrote: post #447

Earlier quoted context omitted.

I've seen it happen outside of Apple, heck I've seen it outside the tech world. Company deems the damage to be out of warranty however after looking at the purchasing history/power of the customer and deeming them as "someone they don't really want to piss off" they will then offer a no cost repair/replacement as a "goodwill gesture". Think of it like this:- You have 2 clients you sold widgets too that have come in f…

It just seems like you are wide open to legal broadsides working with a policy like this. Basically you are turning your repair program into a class based program. Poor people are disadvantaged relative to your whales but that isn't clear to anyone using the service. IANAL but it seems like it could be easy money for a law firm on discrimination grounds if they had this sort of stuff on record from an apple employee.

If you make your warranty terms perfectly clear you will be fine, there is nothing stopping you from going above and beyond the terms at your own discretion.

You would have issues if your warranty said "we will cover you for (random thing plucked out of the air) battery replacements for the first 2 years" but would only replace batteries for your whales as you are in breach of contract with your non-whales.

You have to stick to what you agreed to with your customer in your warranty terms, but you are free to go beyond those terms at your own cost as you wish as customers were aware of your terms at time of purchase.

Re: MacBook Air M1 screen crack for no apparent reason

#453

Post by luis8 »

willio58 wrote: post #301
luis8 wrote: post #289

Maybe it's a quality control issue?.I ordered a fully spec'd macbook pro and it had a small dent in the frame of the screen. It's really small but still piss me off that I paid 4k+ for a device that was not pristine when I opened the package

Did you take it in?

I did. I waited 3 months to get it and really needed a new one. But like I said it's not something to see in a new product

Re: MacBook Air M1 screen crack for no apparent reason

#454

Post by jamesy0ung »

zionic wrote: post #338
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

FWIW, there is a special command you can use to disable the apple unlock key for the firmware password. I don’t have it on hand

https://support.apple.com/guide/security/firmware-password-p...

> For users who want no one but themselves to remove their firmware password by software means, the -disable-reset-capability option has been added to the firmwarepasswd command-line tool in macOS 10.15. Before setting this option, users must acknowledge that if the password is forgotten and needs removal, the user must bear the cost of the logic board replacement necessary to achieve this.

Re: MacBook Air M1 screen crack for no apparent reason

#455

Post by piyh »

calsy wrote: post #231
nbzso wrote: post #180

First rule of a longtime Apple user: Never be an early adopter. Second rule of a longtime Apple user: Always use AppleCare+. Third rule of a longtime Apple user: When you have a problem with your beloved Apple hardware, always have a pile of cash on you, just in case.

Don't pay a premium for new hardware as its more likely to break. This is your own fault for being an 'early adopter'. AppleCare+, pay even more for 'Apple Insurance' so you can repair the expensive defective product sold to you already covered by warranty and consumer law. Have extra money available to pay for repairs that can only be carried out by Apple for the laptop you paid a premium for with the mistaken belie…

The screen is the same as the Intel models. The chassis is not the early adopter part

Re: MacBook Air M1 screen crack for no apparent reason

#456

Post by abrouwers »

lillecarl wrote: post #448
abrouwers wrote: post #418

Earlier quoted context omitted.

I mean, x1 carbon (new) isn't much cheaper (in fact, more expensive, at the time of my googling) than a MacBook Air. The linux ecosystem (which I love) has it's own fair share of problems - gnome vs. KDE, deb vs. rpm, X vs. Wayland, pulseaudio vs. pipewire, systemd vs. (the world). Sure, installing ubuntu and not worrying about any of it is a great option, but I think you've painted a slightly too pretty picture :-)…

Gnome vs KDE isn't really a thing, deb vs rpm isn't a thing, X vs Wayland is only a temporary thing, Pulse vs PipeWire isn't a thing, PipeWire implements pulse apis. systemd vs $INITSYSTEM is also temporary, though on a longer timescale. We need the old generation to die before systemd is accepted by everyone. I don't mean to shit on your argument, but most things are either just preferences or progress that isn't do…

Fair points, though I don't share your enthusiasm about wayland/pipewire transitions being "temporary." The fragmentation that Wayland has caused will be difficult to recover from - I think many older WM's will just die off. I generally agree that less fragmentation is good, though, so hopeful that desktop linux emerges stronger. But, having used it full time for the last ~15 years, it feels less focused than ever. Perhaps I too should transition to something like ubuntu, and just not worry about any of it :D

Re: MacBook Air M1 screen crack for no apparent reason

#458

Post by piyh »

999900000999 wrote: post #280

I can say without a doubt, the Mac minis are really good though. It should be illegal to sell a desktop computer with a hard drive that can never be replaced. All hard drives go bad eventually, and while my 2012 Mac mini allowed me to keep swapping out the hard drive. Which made it a great computer up until I kind of retired it when I bought a new m1 Mac mini. The current m1 Mac minis are all guaranteed to die within…

>guaranteed to die within 10 years

Why?

Re: MacBook Air M1 screen crack for no apparent reason

#459

Post by smogcutter »

inferiorhuman wrote: post #420
smogcutter wrote: post #395

Earlier quoted context omitted.

>The problem as I see it is that Apple is relying almost entirely on the discretion of their retail staff instead of having a formal policy in place. So, I worked behind the genius Bar about a decade ago, and can tell you that at least as of then (say iPhone 3g through 6 era) this was definitely not the case. There’s a policy for everything. The issue is that you’re an individual, dealing with another individual who…

It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home. If there/are policies in place they certainly don't feel consistent – and that's a problem IMO. There was also a pretty big shift when Ahrendts "revamped" the stores in 2016. Apple stores morphed from a convenient place to buy stuff and get support to a place where you go so Apple can furt…

> It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home.

Sure there is, it’s “we don’t do that” (at least in my day, and I’d be shocked if that’s changed). It’s a good explanation for why things seemed ad hoc and improvised—because they were. Sounds like the tech & manager were way off the reservation.

At least at my store and in my day, that’s the kind of exception we tried really hard to avoid. You never want to set an expectation you’re not going to be able to meet consistently.

Re: MacBook Air M1 screen crack for no apparent reason

#460

Post by BoorishBears »

comprev wrote: post #258
z9znz wrote: post #179

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. Most people is a sketchy expression, but I would venture a guess that "most people" buy cheap laptops because they don't really care, they don't know how to adequately judge which ones are worth more, and they also just don't want to spend much on a computer. It's hard to imagine, but "most people" actually care little about computers.

For many people outside of HN demographic $500 is a lot of money for "a computer" A macbook would be like buying a top spec Mercedes when all they need is a no frills base model Ford.

My mother had this mentality.

Almost yearly she'd buy some $150-$200 Dell clunker, all plastic, atrociously low resolution, loaded with bloatware.

For years I told her if she'd just buy one "overpriced" Macbook she'd save money in the long run, since despite some hiccups over the years, Macbooks are not particularly unreliable.

-

Eventually I took it upon myself to give her my old Surface since she didn't want to learn OSX.

A machine I optioned out to nearly 1k, for someone who only checks emails and writes word docs... yet 4 years later and she hasn't needed a new one.

She's easily saved her money's worth if she had bought it new herself simply from not dealing with the hassle of needing a new machine every 12-24 months.

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