301–310 of 588 posts
Maybe it's a quality control issue?.I ordered a fully spec'd macbook pro and it had a small dent in the frame of the screen. It's really small but still piss me off that I paid 4k+ for a device that was not pristine when I opened the package
My friends iPhone got replaced 3 times, every single time the same fault. Something to do with audio interface going missing and mic not working. His next phone was an Android. I remember looking it up and there were rumours that Apple had initially acknowledged this fault and replaced them with no questions asked but then withdrawn the memo.
For example, maybe your friend used a specific app that no tester every used.
I remember once a big company doing an emergency product recall because they hadn't tested putting the product in fleece lined pockets. If you put it in fleece lined pockets, it wouldn't boot anymore due to the static discharge of the fleece rubbing on the plastic surface as you walked around.
Yet they had 1000+ beta testers, yet were somehow unlucky that not a single one used fleece lined pockets!
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That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?
AppleCare is a good idea in general. Even if you’re generally careful, you never know when the mac will break because of something that was your fault
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Right, that's why they said "outlier". Most people aren't going all around the country and multiple other countries. Most people sit at home on a computer, and sit at work on another computer. Like you, I am also an outlier, using my MacbBok all over Hades.
> Most people sit at home on a computer, and sit at work on another computer a) You don't know what most people do. b) I would add that those of us that are in a hybrid mode e.g. working equally from home and work are given laptops specifically because we are expected to use the same computer in both environments.
b. Sure, but again, that's a minority of even the professional demographic. Now, if you're thinking the developer demographic, sure I might agree with you, but that's not what OP said.
I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password).
I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, reformatted it and updated it to the latest supported macOS, and didn't charge a cent for the service.
I was blown away and told people I knew about the experience. Apparently they did something similar for a friend's iPhone 6 a couple of years ago. Didn't charge a cent to service a 5 year-old smartphone.
First rule of a longtime Apple user: Never be an early adopter. Second rule of a longtime Apple user: Always use AppleCare+. Third rule of a longtime Apple user: When you have a problem with your beloved Apple hardware, always have a pile of cash on you, just in case.
Bad advice, IME. First Intel Mac, first iPhone, first Apple Watch… for that matter, second Mac ever, and, however you want to rank it, an Apple ][. I don’t regret any of them (my mother paid for the early Apple and Mac, but I know she didn’t regret the either).
First Cinema Display 30". In my country of origin, at the time, the cost was comparable to a second hand good car. Only 5 displays were sold, 4 of them for a local telecommunication provider for their luxury offices. One for me.
The screen was unevenly lit and on white/gray background introduced a visible pink to blue shift. After several unsuccessful attempts for calibration with the Spider Pro 2, the local Apple authorized representative filled the forms for replacing the unit.
Thanks to AppleCare+ after 3 displays with the same problem, finally I had a luck and received the perfect display. Still using it in my art studio to this day.
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That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?
AppleCare is a good idea in general. Even if you’re generally careful, you never know when the mac will break because of something that was your fault
My 10 day old Macbook with M1 Pro died suddenly last week. In India we don't have Genius bars like in the States, what we have is a franchise model where in small repair shops are given the right to repair (only part to part replacement) and they probably get some commission. The guys in these shops are very afraid of Apple and its policies. Even things which normally would get fixed in Genius bars without any second…
Had to deal with this recently. My iPhone's screen stopped working suddenly right before I was due to travel. Apple authorized service center in India said it will take 2-3 weeks to send and get it back from repair center. I decided to take it with me on my travel and just strolled into an apple store in Dubai mall the next day. It was fixed in literally 40 minutes there. It's surprising how Dubai with such a low pop…
In addition to the demographic differences, I wonder how much of this is also a difference of where there are official Apple Stores and where there are not.
Dubai has 3 official stores I think (I’ve only been to the flagship at the Dubai Mall and it’s one of the most spectacular retail stores I’ve ever seen — very close to the Apple Store in Singapore), whereas the Apple Store in Mumbai has been pushed back to 2023 or 2024.
Apple is one of those companies that in my experience, the customer support is much, much better when it can be direct from the official retail or repair channels than if you are in a region that only has authorized repair centers.
As an anecdote, I was once doing business in Europe and had my laptop break in a country that didn’t have an official Apple Store. The authorized repair center I found seemed to be of good quality, but they wouldn’t be able to do the repair I needed in the timeframe I needed it. I ended up just flying from Finland to Sweden to get my laptop repaired/replaced.
It was about five hours total out of my way and like $150, but it was just easier than the alternatives.
I hope that once Apple has an official retail presence in India that service will improve, at least in major cities.
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That feels like saying "And that's why you pay the Mafia their protection money." These screens are breaking because they're defective, which is what the warranty is supposed to cover. Why should you have to pay Apple more money for them to do what they're already supposed to do?
AppleCare is a good idea in general. Even if you’re generally careful, you never know when the mac will break because of something that was your fault
You have been gaslit by Apple.
You know when it's your fault... but with Apple, you can never be sure.
Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…