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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#421

Post by rootusrootus »

Bilal_io wrote: post #404
rootusrootus wrote: post #332

Earlier quoted context omitted.

I think it's perhaps more random than that. Friend of mine had a problem with an older MBP. He took it in to get repaired, it was going to be a system board replacement, but since they didn't have that part handy they just sent him out with a brand new MBP with comparable (but slightly better) specs than his original. For all the people complaining about Apple, they haven't screwed me over yet either, I've only had g…

I assume your friend had Apple Care, in which case it would be expected to receive a replacement device if they cannot repair it or cannot repair it in a timely manner.

He did, but it was out of AppleCare too. The kicker was that the problem had begun to manifest while still within the three year window, so there was documented history. It was most of a year out of AppleCare when it failed the last time and they decided to cover it as goodwill.

Re: MacBook Air M1 screen crack for no apparent reason

#422

Post by TacticalCoder »

vonseel wrote: post #257
legitster wrote: post #200

I still don't understand the appeal of aluminum/glass construction. I couldn't think of a worse set of materials to make a laptop out of. For comparison, nearly every other ultrabook manufacturer has moved onto magnesium or carbon fiber for chassis construction. Both materials are much physically stronger, lighter, and (most importantly, imho) offer more intrinsic shock protection. I know people enjoy the "luxury" lo…

There's an ongoing joke in the military, MIL-SPEC just means it's a piece of crap that's going to break pretty soon. From an engineering point of view, I'd like to believe that using all MIL-SPEC components which are rated to last longer and in harsher environments would amount to a more reliable product. But maybe a product is more than the sum of its parts, and it's possible a company can build a more reliable prod…

> There's an ongoing joke in the military, MIL-SPEC just means it's a piece of crap that's going to break pretty soon.

Yeah well, my M1 MacBook Air just friggin' screen-died overnight ten days ago. On the other hand my military grade LG Gram is still working fine after years and years.

I can hold the LG Gram's screen with both hands and start distorting it and it keeps working flawlessly: the screen is very flexible. That's how it was demo'ed to me and that's how I always demo it to people.

That and it's lighter than a M1 MacBook Air (yup).

It doesn't have a retina display. But it still works.

I think Apple screwed up big times and I think these M1 laptops would never have passed any MIL-SPEC. They're brittle little things.

Re: MacBook Air M1 screen crack for no apparent reason

#423

Post by robflynn »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

I had a Macbook pro gpu go bad a couple years outside the warranty of the laptop. They replaced the entire thing for me and also noticed a little dent in the case and swapped that out too, I essentially got a new (old) machine handed to me with my hard drive swapped to it.

They didn't charge me anything for that either.

I realize this is just anecdotal, though.

Re: MacBook Air M1 screen crack for no apparent reason

#424

Post by maerF0x0 »

thrown_22 wrote: post #328
wackget wrote: post #311

Earlier quoted context omitted.

That's just patently untrue. There have been countless widespread stories of non-Apple devices failing, batteries exploding etc. Stop defending trillion dollar companies like they're your friends.

That's not what OP meant. We get to see every failure mode of apple devices because they are so homogeneous and sold in very high numbers. By comparison the asus xifudjeh-9938293-ax-2021-ab-? has maybe a few hundred units sold world wide.

and so the complaint page only has one or two people calling it out.

(connecting the dots for people)

Re: MacBook Air M1 screen crack for no apparent reason

#425

Post by userbinator »

legitster wrote: post #200

I still don't understand the appeal of aluminum/glass construction. I couldn't think of a worse set of materials to make a laptop out of. For comparison, nearly every other ultrabook manufacturer has moved onto magnesium or carbon fiber for chassis construction. Both materials are much physically stronger, lighter, and (most importantly, imho) offer more intrinsic shock protection. I know people enjoy the "luxury" lo…

The glass is the bigger problem, not the aluminum. It looks sleek and shiny but will crack easily with forces that wouldn't do anything to a plastic screen.

Re: MacBook Air M1 screen crack for no apparent reason

#426

Post by nbzso »

calsy wrote: post #343
nbzso wrote: post #306

Earlier quoted context omitted.

Just one of many examples in my 20+ years of using Apple computers and hardware, personally and professionally, for my company employees. First Cinema Display 30". In my country of origin, at the time, the cost was comparable to a second hand good car. Only 5 displays were sold, 4 of them for a local telecommunication provider for their luxury offices. One for me. The screen was unevenly lit and on white/gray backgro…

Aren't you simply justifying the cost of AppleCare+ to yourself? What if they gave you a working product as one would expect at that cost? AppleCare+ is pointless. If they gave you a defective product with no Applecare+? Tough luck? You are also coming at this from the perspective of someone running a business, purchasing bulk items. Not that it is justified on Apple's part, but AppleCare+ would lead to less 'frictio…

In the case of the Cinema, the official policy for replacement was tied to dead pixels. Not to my professionally deformed eye in search for the perfect and evenly lit display. AppleCare+ helped in this situation a lot.

Don't get me wrong. I don't like it, but it helps. And I had also a good experience without it, once. Exchanged my iPad Pro 12" for backlight bleeding without any problem.

But as you sad, when you are buying 20 or 30 MacBook Pros for your company, it is considerably better to be sure that you will get extended damage coverage.

Re: MacBook Air M1 screen crack for no apparent reason

#427

Post by TacticalCoder »

bardworx wrote: post #235
legitster wrote: post #222

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. It's also worth pointing out that the $500 laptop will probably last a lot longer than the most expensive Macbook. All plastic, they use a lot of older/reliable technology, they don't get used as rough - the most common failure mode is they get too old/slow for the user.

In the last 12 years, I’ve owned 3 MacBooks. Maybe my experience isn’t common, but the units that I’ve bought, have always outlived my windows machines. When averaged out to cost per year, in my experience, Apple is way cheaper.

My two MacBook Air, both from 2013, are still working. They both have battery issues but I plan to replace the battery.

My MacBook Air M1 had that very screen defect thing happen for no reason after... 10 months.

So, basically: ten years vs ten months.

Many people are reporting this issue: Apple fucked up big times and it's time to stop apologizing.

I don't care how genius the Apple geniuses are and I don't care that my 10 years old MacBook are still working: what I do care about is that my 10 months old M1 Air died on me out of nowhere.

Re: MacBook Air M1 screen crack for no apparent reason

#428

Post by TacticalCoder »

millzlane wrote: post #347
bozhark wrote: post #239

Earlier quoted context omitted.

Sounds like Apple might be aware it’s their fault now. Perhaps they were intending on keeping that a customer responsibility for the comment above yours.

The warranty has always covered a single hairline crack. If there are multiple cracks, chips, or a POI on the outside of the glass. It's clear as day what happened to the screen. I can't count on my hands or toes how many people will say they don't know what happened to the physically damaged machine. Maybe someone else broke it and they didn't know. But I can tell you that we fix more physically damaged machines tha…

> I think it's more plausible that people are surprise that their really expensive super thin and sleek computer breaks when it's physically damaged.

Oh common: I've got four laptops here. They all work fine, including two ten years old MacBook Air (non M1): mine and the wife's.

I know how to take care of a laptop. Our M1 MacBook Air screen died overnight. Oh: and it had a protective cover.

Re: MacBook Air M1 screen crack for no apparent reason

#430

Post by smoldesu »

auggierose wrote: post #413
smoldesu wrote: post #223

Earlier quoted context omitted.

Waiting for Apple to admit wrongdoing is like trying to get blood from a stone. Remember the Nvidia chip failures that Apple caused by using cheap solder on their Logic Boards? They never fully owned-up to that one, despite being 100% culpable. We eventually got admissions of guilt for things like Lightning ports and Butterfly keyboards, but that doesn't fix the thousands of devices that are now using ass-backwards t…

I rarely had a problem with an iDevice. Once my MacBook Pro 17 inch broke down after 4 years or more, it was out of warranty and out of Apple Care, and they replaced the whole motherboard for free anyway. My mother is using it to this day. Doesn't feel like a racket to me. Rather, if you buy an expensive device, and you cannot easily afford a replacement if it breaks, get an insurance. That's Apple Care (plus). It is…

I think it's closer to Ford being both your manufacturer, insurer, and sole authority on vehicle repair. This is something our nation already faced, and rectified with legislation.
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