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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#341

Post by throwoutway »

Spooky23 wrote: post #196
maerF0x0 wrote: post #50

> it is frustrating that apple doesn’t believe its costumers. What's notable here is there is 49 pages of seemingly mostly "me too". It should give Apple at the very least pause for reevaluation of their stance. One guy saying "I didn't do it man" is not evidence, but a clearly non coordinated global trend of people claiming the same thing? Pretty compelling.

You only hear about it because it’s Apple and they have like 6 SKUs of products that they sell millions of. When the batteries bulge or screens fail on some random Dell made by a subcontractor in Vietnam, nobody cares as they have like 80 models of laptop for every market segment. The bullshit thing in my mind is that Apple took away the ability for store staff to make discretionary calls to bypass stuff like this an…

They pretend that because have only 6 SKUs is because they have “high quality” premium products.

But the high quality part lacks credibility.

For only 6 SKUs, they should be able to perform better quality control & testing than this.

Re: MacBook Air M1 screen crack for no apparent reason

#343

Post by calsy »

nbzso wrote: post #306
jmull wrote: post #228

Earlier quoted context omitted.

Bad advice, IME. First Intel Mac, first iPhone, first Apple Watch… for that matter, second Mac ever, and, however you want to rank it, an Apple ][. I don’t regret any of them (my mother paid for the early Apple and Mac, but I know she didn’t regret the either).

Just one of many examples in my 20+ years of using Apple computers and hardware, personally and professionally, for my company employees. First Cinema Display 30". In my country of origin, at the time, the cost was comparable to a second hand good car. Only 5 displays were sold, 4 of them for a local telecommunication provider for their luxury offices. One for me. The screen was unevenly lit and on white/gray backgro…

Aren't you simply justifying the cost of AppleCare+ to yourself?

What if they gave you a working product as one would expect at that cost? AppleCare+ is pointless.

If they gave you a defective product with no Applecare+? Tough luck?

You are also coming at this from the perspective of someone running a business, purchasing bulk items. Not that it is justified on Apple's part, but AppleCare+ would lead to less 'friction' from Apple as far as repairing defective units that are more likely at that number. Likewise, you could probably claim AppleCare+ as a business expense.

Re: MacBook Air M1 screen crack for no apparent reason

#344

Post by CharlesW »

999900000999 wrote: post #280

I can say without a doubt, the Mac minis are really good though. It should be illegal to sell a desktop computer with a hard drive that can never be replaced. All hard drives go bad eventually, and while my 2012 Mac mini allowed me to keep swapping out the hard drive. Which made it a great computer up until I kind of retired it when I bought a new m1 Mac mini. The current m1 Mac minis are all guaranteed to die within…

> I imagine depending on your usage, you might blow out your unreplaceable hard drive even sooner.

It's possible, but seems unlikely since TBW ratings are super-conservative.

> Say you make a lot of 4K and 5K movies, I can't imagine a tiny 256 SSD getting files written to it, and delete it from it over and over again will last that long.

Honestly, that wouldn't be enough to do much anyway. I'd venture that pros are more often using external TB3 SSDs (often in RAIDs) or a DAS. I understand that the boot drive may be used for caching even in that case.

Some real-world data: My M1 Air /w 1 TB SSD has written 368 TB total, and SMART thinks it's got 88% of its lifetime left. Depending on how good SMART is about estimates like these, that would give the Air SSD a TBW of 3,000 or so.

Re: MacBook Air M1 screen crack for no apparent reason

#345

Post by pier25 »

throwoutway wrote: post #319
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Both of your examples are software related. In my experience, anything hardware related Apple tends to shift the blame to the consumer. I wonder how much of their profits are based on repairs.

In my experience when there are design flaws Apple won't move a finger until there are class action lawsuits.

And good luck if you're outside the US. Not sure how it is in other countries, but in Mexico Apple doesn't do repairs. It's all left to authorized third parties that really will only try to get as much money from you as possible or get you to buy a new device.

I know a couple of people that were denied repairs/replacements on the infamous butterfly keyboards because these repair centers said they couldn't reproduce the issue themselves. Most likely they didn't want to do the repairs because their margin was too low.

Re: MacBook Air M1 screen crack for no apparent reason

#346

Post by sva_ »

thomas-st wrote: post #98
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

Honestly, if I had broken the screen, this seems like a fair cost for a new display like this. Apart from the the cost, I'd also like to mention the repair process (via mail at their Houston repair facility) was very speedy. I got a quote within hours of them receiving the product, and it was shipped the next day after I approved. The supervisor mentioned that if they ever set up a repair program for this issue, they…

I had a warranty on my Lenovo laptop included for which a guy came to my house and replaced the defective part at no extra cost - within 3 days of reporting it and almost 3 years after buying the laptop.

The laptop cost me around 1200 Euro in total.

Re: MacBook Air M1 screen crack for no apparent reason

#347

Post by millzlane »

bozhark wrote: post #239
threeseed wrote: post #214

Earlier quoted context omitted.

I just had my 14" M1 MacBook Pro screen crack a few days ago and it was replaced for free. Be curious about your circumstances whether it was repaired at an Apple Store and when this happened. Perhaps there is a policy that isn't being disseminated around properly.

Sounds like Apple might be aware it’s their fault now. Perhaps they were intending on keeping that a customer responsibility for the comment above yours.

The warranty has always covered a single hairline crack.

If there are multiple cracks, chips, or a POI on the outside of the glass. It's clear as day what happened to the screen.

I can't count on my hands or toes how many people will say they don't know what happened to the physically damaged machine. Maybe someone else broke it and they didn't know. But I can tell you that we fix more physically damaged machines than we do single hairline cracks. So I would say this isn't a huge issue that people make it out to be.

I think it's more plausible that people are surprise that their really expensive super thin and sleek computer breaks when it's physically damaged.

Re: MacBook Air M1 screen crack for no apparent reason

#348

Post by Gigachad »

dkjaudyeqooe wrote: post #310
AussieWog93 wrote: post #305

Really interesting to hear so many people having had experiences with Apple support. I recently bought a 10 year-old iMac second hand from Cash Converters, which I promptly softbricked the day after purchase (bad Bootcamp install + firmware password). I took it in to the Apple Store, and despite the fact that it was 10 years old and used, they contacted the engineers in Cupertino to get the firmware unlock key, refor…

Cash Converters is a pawnshop for those wondering.

Usually referred to as Crime Converters in Australia.

Re: MacBook Air M1 screen crack for no apparent reason

#349

Post by nibbleshifter »

tverbeure wrote: post #263
legitster wrote: post #222

Earlier quoted context omitted.

> And that’s why most people buy $500 laptops. It's also worth pointing out that the $500 laptop will probably last a lot longer than the most expensive Macbook. All plastic, they use a lot of older/reliable technology, they don't get used as rough - the most common failure mode is they get too old/slow for the user.

I’m anecdotally writing this on a 2012 15” rMacBook Pro that aside from some battery replacements just doesn’t want to die… It blows all the “premium” work laptops out of the water.

In many cases a battery replacement = dead.

Im unsure about the 2012 MBP (not having had one), but if its an internal battery, battery death usually means user unfixable, for most users.

Re: MacBook Air M1 screen crack for no apparent reason

#350

Post by CharlesW »

tokamak-teapot wrote: post #322
999900000999 wrote: post #280

I can say without a doubt, the Mac minis are really good though. It should be illegal to sell a desktop computer with a hard drive that can never be replaced. All hard drives go bad eventually, and while my 2012 Mac mini allowed me to keep swapping out the hard drive. Which made it a great computer up until I kind of retired it when I bought a new m1 Mac mini. The current m1 Mac minis are all guaranteed to die within…

Can you connect an SSD via USB-c and boot from it instead, once the internal drive dies?

> Can you connect an SSD via USB-c and boot from it instead…

Yes, if it's Thunderbolt 3 or 4.

> …once the internal drive dies?

No. https://tidbits.com/2021/05/27/an-m1-mac-cant-boot-from-an-e...

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