Earlier quoted context omitted.
While I agree that "the customer is always right" attitude has actuality just become a policy of non-confrontation... >I want the meat of sandwich A, the bread off sandwich B, the condiments from an item on the Sunday Brunch menu If they think bread +meat +condiment is a highly demanding, needy sandwich order, then perhaps waiting tables isn't for them. It at least suggests why they might find their tip-based compens…
You may not know this, but custom orders slow down service sometimes by an order of magnitude. I worked at a takeout teriyaki joint in college, and it was as fast a food as you could find. There were 5 menu items, and I could really get in a rhythm dishing rice and chicken and coleslaw. But as soon as anyone asked for something non-standard, then suddenly muscle memory was gone, and I actually had to think about what…
The server having an issue with it (when the manager doesn't) is a problem, and blaming customers for making requests is a problem, especially if policy is to allow them.