Earlier quoted context omitted.
> You're complaining that a service you use all the time for a decade for free now might cost the equivalent of a cup of coffee per month? It’s easy to paint customers as frightful moaners, but that’s a surefire way to lose customers, or at least alienate them. Google’s Reader debacle comes to mind. In particular, the short notice period (3 months + 2 months grace) for something people have been using for a decade is…
> In particular, the short notice period (3 months + 2 months grace) for something people have been using for a decade is jarring. For me, this raises the obvious question. How long a notice period is long enough? Six months? Eight? A year? Five years? A decade? I think we can all agree that a decade would be an excessive and unreasonable expectation. > By the same token, people have been using free Gmail accounts fo…
which is called entitlement. And i'm seeing more and more of this sense of entitlement as more and more people (esp. young people) being exposed to the internet - and this seeps into their other lives offline.