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Request for comments regarding topics to be discussed at Dark Patterns workshop

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Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#272

Earlier quoted context omitted.

Long pressing and opening in a new tab works for expanding child comment threads (but not for viewing all 500+ commends under a post). Once that stops working, I'll have to always use old.reddit on my phone, which won't be great UI on mobile - but I suppose it can't be too hard to make a Stylus stylesheet to make it usable. And once old.reddit is gone, well, that's the end of Reddit for me.

i.reddit.com is the old mobile site.

Unfortunately it has no way to expand image/video previews without navigating to a different page. Makes it a lot harder to use for me.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#273
post #15

TrustArc is a company used by major brands that utilizes dark patterns to FAKE opt-out time for GDRP compliance. Major companies employ lies. It will hold your browser captive for 2 minutes in hopes that you cancel or accept all. If you don't, it shows "We are processing the requested change to your cookie preferences. This may take up to a few minutes to process.". Not even incompetence could make this an honest pro…

May have witnessed this or similar on Oracle website, when I was still using Java. Always thought "what the hell are you processing?".

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#274
post #99

Earlier quoted context omitted.

Etsy users put things in their cart to bookmark them. I haven't been there for six years now, but one of the problems I worked on at Etsy was getting people to stop using their cart as a bookmarking tool. While I was there I worked on the functionality to fave an item as well as the functionality to add items to a List of favorites. There was another tool called Treasuries for this purpose that we phased out, so ther…

users continued to put things in their cart "so they wouldn't forget them". It was a very frustrating result; this was the exact behavior we were hoping that Lists would eliminate. My wife does this, not just to Etsy, but on all kinds of e-commerce sites. So I apologize on her behalf. I suspect that it's related that she's also one of those people who will never bookmark a web page. Instead, she keeps a hundred tabs…

Don't apologize. It's a pretty common practice. Some e-commerce vendors may not like it, because it disturbs their statistics or marketing shenanigans, but the error here is on their side - they assume that putting something in a cart is an intent to purchase. That assumption is wrong.

It's obvious why this happens. The shopping cart, as an e-commerce pattern, is a bookmarking tool. You put stuff there, it stays there while you browse the store for other stuff. If you step out for an hour and come back, things you added to the cart are still there. If you close the tab and open it later, the things are still there. If the price changes in between, it's updated. If an item goes out of stock, it's reflected on the cart screen. If it quacks and walks like a bookmarking tool, ...

The way for the e-commerce sites to stop it is obvious: put a time limit on the basket. Purge it if the user leaves it be for more than a couple hours. But for some reason, nobody seems to do that :).

As for the browser bookmarks, I also don't use them much (nor does anybody I know). They map badly to actual use cases. For short-term storage, tabs are perfect (especially when the browser saves them between restarts). For mid-to-long-term storage, you want to save your links where you can find them on any device, and often you also want to store them within the service itself (see also: stars on GitHub - they're not an expression of appreciation for the project, they're just bookmarks).

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#275
post #71

Earlier quoted context omitted.

Reddit is just as guilty of this. If you want to see all the comments on a thread on their mobile site, you're pushed to install their official app and presumably create an account when doing so. As far as I can tell, the best workaround is to use the desktop site.

Also Zoom. Their web version seems to no longer work on Safari/Mac and Firefox/Mac, so they essentially force you onto native or don't use it.

I don't know about macOS specifically, but elsewhere it can be defeated. The link to join from the browser appears if you dismiss the initial offer to open the app and force a retry. It's absolutely disgusting. https://gauginggadgets.com/join-zoom-meeting-without-install...

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#276

Although not software, gym memberships are notorious for using all manner of slimy tactics to keep you paying. Online reps can't do anything, your local gym somehow never has a "manager" around who can do anything. You can "freeze" your account but then they can just arbitrarily unfreeze and start charging you again. Very close to having my CC company issue a charge-back to our local gym for fraud. Very shady and hop…

There was a chain of gyms in Boston that famously required you to go there in person to cancel. When they closed due to COVID, they continued charging their members. The closure prevented members from both cancelling and making use of gym services.

That got shut down pretty quickly, but it's telling that they even thought they could get away with something so brazen.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#278
post #257

I can't believe that the Microsoft Teams software automatically reinstalls itself in my login items every time I open it. I don't use it often — mostly when I have calls with people at Microsoft — but this happens without fail every time. As far as I'm concerned, this makes the Teams software malware. I have never had any other software that repeatedly put itself into my login items that wasn't clearly malware. If I…

Is it at all possible Teams is coming back due to a company group policy?

It’s a personal computer.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#279
post #51

Slack has a fun dark pattern - they purposefully remove functionality from their web app to make you install their native app. The web app has a workspace switcher sidebar, but it only appears on ChromeOS, where you can't install the native client. https://webapps.stackexchange.com/questions/144258/slacks-we...

Does this mean that all apps that can’t also be used via the web are a ‘dark pattern’?

I ask because I can easily imagine that if most customers are using apps, they might choose to remove functionality from the website rather than maintain it, just because it’s not worth it.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#280
post #51

Slack has a fun dark pattern - they purposefully remove functionality from their web app to make you install their native app. The web app has a workspace switcher sidebar, but it only appears on ChromeOS, where you can't install the native client. https://webapps.stackexchange.com/questions/144258/slacks-we...

Can you explain why this is a dark pattern? How does slack benefit from you using the native app vs. the web app?

Slack app has 4 trackers, requests 21 permissions on Android. Harder to block trackers, while their more tech-oriented audience probably uses browser adblockers more often.

https://reports.exodus-privacy.eu.org/en/reports/com.Slack/l...

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