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Request for comments regarding topics to be discussed at Dark Patterns workshop

regulations.gov

261–270 of 542 posts

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#261

Earlier quoted context omitted.

New York Times does this also. As far as I can tell it's literally impossible to cancel a subscription. I had to close the card attached to my account.

If your billing address is in California, the NYT do let you cancel online. They intentionally make it extremely high friction.

I'm in California and was able to cancel online but only after waiting in queue and then "chatting" with a retention specialist for 10 minutes.

This was about 2 years ago so maybe they've changed since.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#263

Earlier quoted context omitted.

New York Times does this also. As far as I can tell it's literally impossible to cancel a subscription. I had to close the card attached to my account.

Paying for news in 2021 is a lot like paying for porn in 2021. Who does that.

People who want quality journalism pay for it. It comes up in the comments here a lot, how journalism has gotten lazy/bad because of the lack of money in doing it well. The solution is to pay those doing it well.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#264
post #97

Earlier quoted context omitted.

New York Times does this also. As far as I can tell it's literally impossible to cancel a subscription. I had to close the card attached to my account.

They way to do this is to run the subscription though something like Google Play. Then you cancel it on Google's side. Be wary if a company avoids Google. For example Tinder started forcing users to subscribe directly instead of using Google. This is because most people cancel almost immediately since once you subscribe you find all your matches are bots. The entire purpose is to make it just hard enough so you think…

> Tinder started forcing users to subscribe directly instead of using Google. This is because most people cancel almost immediately since once you subscribe you find all your matches are bots.

More likely it's because Google takes a 30% cut. Adyen takes a ~4% cut. I still maintain that if Apple and Google took a 5% cut from their app stores, no one would have complained.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#265
post #99

Earlier quoted context omitted.

Etsy users put things in their cart to bookmark them. I haven't been there for six years now, but one of the problems I worked on at Etsy was getting people to stop using their cart as a bookmarking tool. While I was there I worked on the functionality to fave an item as well as the functionality to add items to a List of favorites. There was another tool called Treasuries for this purpose that we phased out, so ther…

users continued to put things in their cart "so they wouldn't forget them". It was a very frustrating result; this was the exact behavior we were hoping that Lists would eliminate. My wife does this, not just to Etsy, but on all kinds of e-commerce sites. So I apologize on her behalf. I suspect that it's related that she's also one of those people who will never bookmark a web page. Instead, she keeps a hundred tabs…

I'm genuinely curious...what does she do when she wants to buy something then? From what you describe, she would have to remove all but what she wants, then re add everything.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#266
post #71
post #51

Slack has a fun dark pattern - they purposefully remove functionality from their web app to make you install their native app. The web app has a workspace switcher sidebar, but it only appears on ChromeOS, where you can't install the native client. https://webapps.stackexchange.com/questions/144258/slacks-we...

Reddit is just as guilty of this. If you want to see all the comments on a thread on their mobile site, you're pushed to install their official app and presumably create an account when doing so. As far as I can tell, the best workaround is to use the desktop site.

Can confirm that you cannot use the app with logging in with a Reddit account.

Just yesterday, I got tired of the annoying "use the app or login" messages when tapping to view more comments on a post, so I caved and installed the app - given the language of the nag, I thought I wouldn't have to login, and the Reddit UX of constant full-page reloads just to view more comments is such a joke I figured the app had to be better.

But no, you have to login with a Reddit account to use the app :/

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#267
post #7
post #5

I think the biggest dark pattern is social platforms holding the browser hostage instead of opening content in the users native browser app. Social media sites are built on user generated content. By keeping users in the app like this it puts the website at an inherent disadvantage and prevents them from providing a compelling first class experience that might compete with facebook for attention, due to their inheren…

What is good about web sites trying to force users to use their app instead? That itself one of the worst dark patterns out there. Edit: If my comment looks confusing, the comment I replied to has been edited. "compelling first class experience" is really a more vague term for "web sites being able to push their app on users"

> What is good about web sites trying to force users to use their app instead?

If you're asking from the point of view of the social media site, the "good" thing is that a native app can steal much more personal information than a website.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#268

Although not software, gym memberships are notorious for using all manner of slimy tactics to keep you paying. Online reps can't do anything, your local gym somehow never has a "manager" around who can do anything. You can "freeze" your account but then they can just arbitrarily unfreeze and start charging you again. Very close to having my CC company issue a charge-back to our local gym for fraud. Very shady and hop…

Yes! Cancelling my 24 Hour Fitness membership was a nightmare. I also found out that the name is not indicative of their 6 AM to 8 PM hours. Horrible experience all around.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#269
post #71

Earlier quoted context omitted.

Reddit is just as guilty of this. If you want to see all the comments on a thread on their mobile site, you're pushed to install their official app and presumably create an account when doing so. As far as I can tell, the best workaround is to use the desktop site.

Long pressing and opening in a new tab works for expanding child comment threads (but not for viewing all 500+ commends under a post). Once that stops working, I'll have to always use old.reddit on my phone, which won't be great UI on mobile - but I suppose it can't be too hard to make a Stylus stylesheet to make it usable. And once old.reddit is gone, well, that's the end of Reddit for me.

i.reddit.com is the old mobile site.

Re: Request for comments regarding topics to be discussed at Dark Patterns workshop

#270
post #218

The failure is is not regulators that have failed to "regulate". It is designers of the tech (browsers, Operating systems) that have failed to come up with systems that are difficult for devs to abuse.

How does Firefox stop the "impossible unsubscribe" dark pattern that NYTimes uses?

Gmail for instance rolled out a feature for stuff just like this [0].

Firefox also has really great features like containers that keep your web activity isolated from other web applications. [1].

I wish there was more innovation in this space though.

[0]: https://www.google.com/amp/s/blog.leavemealone.app/how-does-...

[1]: https://support.mozilla.org/en-US/questions/1201060#answer-1...

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