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Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

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Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#281

Post by plow-tycoon »

millzlane wrote: post #273
plow-tycoon wrote: post #238

Earlier quoted context omitted.

Yep. I haven't updated the site much lately, and quit twitter years ago. Oddly, in the interaction with customer support I posted, there is one comment missing, and that's where the rep says the laptop is outsode the repair window (4 years). On my personal machine, I used the repair program multiple times because the screens are just so vulnerable to delamination and damage. To elaborate, when I experienced the issue…

I just saw this. Even if you are beyond the 4 year purchase window. The repair should only be considered a "display only replacement" I suspect if display somehow got "fried" and failed the repair wouldn't not be a tier 4 repair. You also have an option of just removing the anti-reflective coating using solvents like 90% ISO or stronger.

I've seen people literally scrub off the coating, but it's not quite at that point yet. Thanks for the suggestion though. I was just expecting to either be told whether or not it's in the repair window, or what the display replacement and battery would cost, if it did become unusable. Oddly, the one comment where the support person confirms that it's not in the window was removed from the transcript.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#282

Post by HatchedLake721 »

bitcurious wrote: post #210
HatchedLake721 wrote: post #157

Earlier quoted context omitted.

It’s not that support has changed, it’s the butterfly keyboard. You can’t replace keys with butterfly keyboard, the whole thing has to.

Not sure about the latest version of the butterfly keyboard, but the that’s not true of the 2017 version. I just had two keys replaced, individually. I have a loose key as a souvenir.

Weird. I just had a full case replaced this week for my 2017 MacBook Pro (for free)

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#283

Post by HatchedLake721 »

richiebful1 wrote: post #184
HatchedLake721 wrote: post #157

Earlier quoted context omitted.

It’s not that support has changed, it’s the butterfly keyboard. You can’t replace keys with butterfly keyboard, the whole thing has to.

It's still insane that parts + labor costs £700 for a keyboard. I bet the part costs £70. I highly doubt labor could be reasonable valued at £630. Edit: currency is not American

The costs are wrong. I had my 2017 MacBook's pro keyboard fixed this week (for free). They can't replace the keyboard alone, so they had to replace the whole bottom case, so fixing the keyboard I also got a new trackpad and a new battery.

The Apple repair confirmation email has two items listed, £290.83 for the case, £69 for repairs. It's £0.00 to pay because it's covered by Apple.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#284

Post by jp0d »

plow-tycoon wrote: post #279
jp0d wrote: post #274

Earlier quoted context omitted.

I know what you mean. ThinkPads are definitely chunky and are in the similar price range as Macs. If I didn't have the Macbook pro (16gigs with core -i5) from work, I'd probably buy a Macbook air. I feel that the Air series offer a lot of value for money. I have the touch bar Macbook pro. It's great. I use the touch bar sometimes but all I really want is the finger print sensor. Great feature. I'm wondering if Apple…

I'd love to see iPads become more versatile. The iPad Pro seems like a pretty nice device, particularly because of the high refresh rate screen. But it's very heavily consumption and illustration oriented. My iPad 3 has been passable since it was new, with some degradation in performance, but I haven't found a more interesting use for it besides YouTube and Pocket. I imagine that it could be a great device for intera…

Yeah, absolutely. IOS is very restrictive in terms of what you can achieve on it as a developer or a power user. But it's an amazing device for artists and content creators. Packs enough CPU power for their needs. My wife has been considering buying one for illustrations etc. Now with the new iPad Air supporting Pencil 2, the choices are even more confusing. She is torn between getting the pro or the new Air.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#285

Post by odysseus »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Had the same thing happen with my wife’s Apple Music 3 month trial.

She accepted the trial, then went into settings to cancel the subscription so she wouldn’t be automatically charged at the end of 3 months.

With no warning, the subscription was then completely cancelled with no ability to use the rest of the trial. (Unlike some other Apple trials.) When asking Apple Support about this, they referenced an obscure sentence in their terms and conditions. They could do nothing to re-offer the trial to my wife. So consumer hostile.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#286

Post by odysseus »

rogy wrote: post #234
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

Apples demolition of their entire universe of music products is unbelievably frustrating. I know iTunes never got a great rep but it worked, and iTunes Match was fantastic. Now however they still charge for it, except its totally broken unless you instead pay for Apple Music (9.99/mo instead of 24.99/year). Annoyed but there really isn’t much alternative on that front.

How is it totally broken? iTunes Match is working for me.
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