Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

luketully.ca

Post reply on HN
Print view View original

201–210 of 286 posts

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#201

Post by CogitoCogito »

arkitaip wrote: post #71
ChuckNorris89 wrote: post #29

Earlier quoted context omitted.

Damn, what a rip-off. Why not stop giving them your money and stop buying any more of their products and services? Hit them where it hurts, their sales and bottom line. Just complaining about it doesn't get you very far as long as you still keep shoving money in their pocket. These days there are plenty of quality alternatives that are not Apple and lowering their sales should send a clear message to their board.

It is unfortunate that you are getting downvoted for stating the absolute most sane option. Apple isn't doing anything illegal here, so consumers aren't going to see a change in their behavior. Unless they opt out of Apple's offerings completely.

Another option of course is to change what's legal. Society could legally force Apple to allow and cooperate with real independent repair shops. It seems quite clear this would be a more efficient and fair system.

But yes we can also strive towards both goals simultaneously. I personally will never spend any money on Apple's products. I've inherited a few of them, but I keep myself as loosely tied to the ecosystem as possible.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#202

Post by iknowstuff »

freeqaz wrote: post #28
SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

I just swapped from Android to an iPhone for privacy concerns. The other side of the fence is pretty user hostile as well. Google makes you disable a lot of functionality on the phone if you try to get out of their invasive tracking. And they are constantly nuking apps that I use like Google Play Music and Google Inbox. Maybe check out PinePhone if you're interested in hacking something together!

Fun fact, Google allows end to end encrypted backups, but Apple - due to pressure from the FBI - decided to keep access to your iCloud backups.

https://www.reuters.com/article/us-apple-fbi-icloud-exclusiv...

So if you use their cloud services, both Apple and Google have access to your photos, but Apple has access to all of your whatsapp and signal conversations, while Google does not (if you decide to password protect your backups).

And you have to use iCloud if you want to keep your 3rd party chat history safe, unless you jailbreak to extract it from the file system.

iMessage is of course purposefully flawed to allow for MITM.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#203

Post by xnyan »

tobyhinloopen wrote: post #162
pkorzeniewski wrote: post #112

I can't wrap my head around Apple customers, most of the people I know that use mainly Apple products had a surprisingly amount of major issues with them but continued to buy Apple stuff only, it's like an addiction.. For example screen stopped working in a 3-year MacBook so what did the guy do? Bought new one because fixing was too expensive. Another one had a problem with the keyboard in MacBook which is one of the…

The problem is that everything is just awful. Pick your poison. Apple is the most expensive but also the least... bad. Android is fine I guess. I still prefer iPhones. They have a much nicer app experience. Android feels subpar and inconsistent. Windows... is just awful. I deal with Windows every day on machines much faster than my macbook and it’s just slow. Opening Explorer randomly slow. Settings that are randomly…

It’s not an excuse and I’m not saying windows can work for you, but there are quite a few horrible ways to configure windows and corporate IT has figured all of them out. The state of windows in most enterprise deployments is disgusting to me.

Huge progress has been made on consolidating settings in the last couple years, unfortunately that means everyone is unhappy right now because old settings are constantly being moved to more consistent locations but you still need to know both the old and new ways.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#204

Post by Abishek_Muthian »

parasubvert wrote: post #167
Abishek_Muthian wrote: post #107

Earlier quoted context omitted.

>Apple uses a lot of customer hostile behaviors nowadays I think that's w.r.t personal experience, but they've been doing that for a very long time. Remember the time Jobs told that we are holding the phone wrong?

The iPhone 4 was also one of their best selling models of all time (iPhone 6 I think exceeded it). Geoffrey Moore’s “Inside the Tornado” makes an argument that companies deliberately need to become less customer focused when they’re in hyper growth mainstream adoption.

> companies deliberately need to become less customer focused when they’re in hyper growth mainstream adoption

But, Amazon doesn't seem to have done that. Someone even claimed Amazon sells customer service, they still seem to do so but at the expense of their employees.

Thanks for the recommendation of the book.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#205

Post by floatingatoll »

SirensOfTitan wrote: post #6

They’ve also quoted me more than a whole new pair to repair some AirPods Pro that I accidentally washed in the laundry. They didn’t tell me that was the case when I was on the phone with them. Apple uses a lot of customer hostile behaviors nowadays. Recently: * I canceled the Apple TV+ year trial that came with my iPhone. While, I believe, they require other apps to allow access until the trial ends, they ended my ac…

The replacement price issue there is probably both a protection against resellers and an incorporation of an expedite fee.

AirPods are made of three components: left earbud, right earbud, and charging case. More granular repairs are neither offered nor possible due to glues and so forth, though damaged parts can be recycled for scrap. So repairs can only replace those three parts in total, and perform no other purpose. This is still useful if you lose an earbud on the subway, or if your charging case lid snaps off, but it opens the door for an exploit as well.

If you have a set of AirPods and you want to jump the line at Apple to buy another set and sell them to someone else, you can simply 'lose' each piece of your set of AirPods. Once you have a complete set of all three parts, you can assemble a fully standalone AirPods and sell it, using the parts that you got from repair.

To prevent this, repair sets their prices for the individual parts to exceed the final unit price of the whole. This isn't a big deal if you damage one part only

Repair costs probably also include 'expedited priority' versus those purchasing new products for the first time, so if there was a waiting list of 4-6 weeks to buy new AirPods, repair's full replacement price would bypass that list and get you your replacements immediately.

They still should have told you on the phone that the repair cost exceeds the repurchase cost and offered to discount the price in exchange for whatever the current wait is for folks buying them on the website.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#206

Post by ntsplnkv2 »

nvrspyx wrote: post #124

About 4-5 years ago, my MacBook Pro's trackpad would randomly stop working and I would have to restart my laptop a few times to get it working again. Sometimes it would work for a few hours, sometimes a few minutes. I also dual-booted Linux at the time and the funny thing is the trackpad never had an issue under Linux. After quite a bit of researching, it led me to believe that the ribbon cable connecting the trackpa…

> I explained that I think that the ribbon cable is simply faulty and that it probably just needed a replacement. The Genius said that they're going to bring it in the back to do every single one of the things I mentioned that I already did.

People who are technical like you, or myself, and attempt to fix things, and often know more than techs, it's frustrating.

But consider how many people come in that don't do those things, or don't do them but said they did, etc.

Honestly, often times when a coworker of mine is checking an issue I'm having, the issue is a minor one that I somehow missed.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#207

Post by ntsplnkv2 »

Just1689 wrote: post #165
StavrosK wrote: post #67

I saw a video by Louis Rossman the other day that's relevant to this. He owns an independent repair shop that repairs Apple products, and he said that Apple has basically won the fight by locking down their supply chain. Independent repair stores now cannot get Apple parts anywhere, so your only repair option in many cases is to take the thing to Apple and pay the predictably just-below-used price to get it repaired.…

Yeah I believe the strategy is to make consumers think they should "just buy a new one". Apple is also putting up a very poor "training" program (Independent Repair Program) so that it looks like they're entertaining "right to repair" while they ensure the program is not adequate enough for people taking the course to handle even the most basic repairs. Apple also locks it all up in tight NDAs so that they can't disc…

I don't think it's so much "buy a new one" as it is "buy apple care."

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#208

Post by ntsplnkv2 »

SebastianKra wrote: post #198
unglaublich wrote: post #76

Earlier quoted context omitted.

And customers are fine with it.

No, they are generally not. It's just that there's so much unethical _shit_ to keep track of, that you have no chance to even know half of it. And even if you do, what can you do about it? Switch to another company? [1] The amount of effort that I need spend just to fight only _some_ of the unethical behavior in my area of expertise is already high. Just imagine the issues in other fields which I don't know about. [1…

Seems to be this massive untapped market of people who are upset with their options.

Or the reality is most people don't care as long as they can check instagram and open tiktok.

What is more likely?

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#209

Post by mikestew »

OldHand2018 wrote: post #181
dwighttk wrote: post #90

Earlier quoted context omitted.

Settings > Music > turn off “show Apple Music” Should fix the stupid interstitial

No such option exists for the Apple News+ interstitial. It's obvious that there is a bug in the code, I get the interstitial at random times, not only when I open the app. Wifi drops and then comes back? Interstitial right on top of whatever I was reading... PS, am I the only person that puts a "cancel free trial for XYZ" in my calendar the minute I sign up for anything?

am I the only person that puts a "cancel free trial for XYZ" in my calendar the minute I sign up for anything?

So much so, I have an "Add expiration reminder" iOS shortcut. Pretty sure I downloaded it from the Shortcuts gallery or something, it doesn't look like something I'd write.

Re: Apple Tried Charging the Price of a New MacBook Pro for a Screen Replacement

#210

Post by bitcurious »

HatchedLake721 wrote: post #157
jrochkind1 wrote: post #100

Earlier quoted context omitted.

Some years ago I had the tech at the Apple store replace a single damaged key on my laptop for me completely free, he had a drawer full of keycaps, it took him five minutes, he was just like, no problem, bye. Times have changed. :(

It’s not that support has changed, it’s the butterfly keyboard. You can’t replace keys with butterfly keyboard, the whole thing has to.

Not sure about the latest version of the butterfly keyboard, but the that’s not true of the 2017 version. I just had two keys replaced, individually. I have a loose key as a souvenir.
Post reply on HN